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February 2024 by Sandi M.
I have to admit that I do not know much about sewing. A neighbor is going to make a special dog jacket for our dog and the Joann employee was incredibly helpful. She knew exactly what we needed, followed our pattern and we walked out extremely pleased. I can't thank Joann's for being so helpful.
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January 2024 by Ella Hernandez (Ellastrations)
My Christmas shopping experience at Joann Fabrics in Geneva, Illinois was stressful but turned delightful.Thankfully we found the Viking needles that we needed thanks to a friendly employee. I loved exploring their clearance section filled with their awesome Halloween decor.The wide selection of clothing patterns was a huge bonus along with their different variety of fake/real flower ? decor. It’s a good store for crafters and sewing enthusiasts to explore and wander where you can appreciate their lovely decor of the season. ?
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December 2023 by Tyler Richardson
I wish when I came back to the store that they would have more of the yarn I purchased last time. Not sure how I can make anything more than a hat or a scarf.
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November 2023 by Jessica Giltzow
Wow. The store manager is verbally abusive to her employees. I cannot believe she would speak to an employee like that in front of a customer let alone at all. She's a bully, and I'm disgusted. There's no way I would ever shop here again and encourage this behavior.
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September 2023 by Z M
Found what I was looking for. Friendly service as well.
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September 2023 by Susan V.
I do not sew but I can stitch when needed. I had been putting off going to this store since previous visits are always the same.... not enough staff, long wait times for help, and unpleasant associates. No one seems appreciative of customers choosing their store and no one seems happy to help. I went in with my daughter since we had just had dinner located in the Geneva Commons so misery loves company and she agreed to go in with me. Needed 2 zippers and help to choose the appropraite ones for the project. As usual, hard to find someone and then not eager to answer my questions. I felt as if I was "bothering" them. That night their card reader was down and was only accepting cash. Their way of informing customers was a dark green construction paper sign taped to the front door on the side. Now it was dark out so hard to even see this sign which we did not see. So time wasted shopping, only to find out when reaching checkout. I asked if they could hold the products, even some impulse buys, so I could return when they were operational. My full name and phone number was provided. On the way returning to the store 1.5 days later I called and asked if the card reader was working which it was. I then asked if they could make sure my purchase was still being held. The associate could not locate it. I was on hold for 15 minutes to finally be told they returned it to stock and the policy was to hold merchandise for only 24 hours. This was not mentioned at check out when they had their snafu. By this time I reached the store and was unhappy that I had to shop again. Found all the items and then spoke with the manager regarding my wasted time. The manager really did not want to hear this but told me that all items were still held. More wasted time for me. Following her to the front of the store I could see my purchases from 2 isles away! Come on you guys, it is not brain surgery. Do better, communicate with your staff, have huddles to bring everyone up to speed what is happening in your store if they did not work the night of the card reader breakdown. You wasted my time 3 times. Going to the store, returning to the store, and repurchasing my stuff, only to see my stuff being held. I understand things happen like machines not working. That was not the issue for me. It was all that happened after that. Why I forgot about Hobby Lobby being a fabric supplier I don't know. Going forward, never again, JoAnn. Hobby Lobby has my business. They help their custormers.
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July 2023 by Jon Novak
Nice location with a great selection of fabrics. Have been to this location many times when starting a new project from blankets to handkerchiefs and I’m able to find what I’m looking for. Pickup in store for online orders is a nice perk as well. In addition to fabrics they have a nice selection of crafting items from sewing machines to needles and more. Definitely worth checking out for your next crafting project.
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July 2023 by Angelina Monaco
The manager (Randi I think? ) went above and beyond to help me with a complicated fabric dilemma AND she remembered my project when I came back a different day and asked how my project turned out. 10/10 experience.
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January 2023 by Pam
The manager Amy is super helpful and so pleasant . She helped me with my return and made it fast and easy
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November 2022 by Kit Wolf
Huge selection of just about any craft you're into. Plenty of seasonal items to decorate your home or workplace. Helpful friendly staff too. Plenty of parking in a good location. If you use coupons the deals are pretty good too.
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November 2022 by Ben Gilbert
I just want to shout out Cassy (Cassie?)!She went the extra mile while clearly busy to help me find a hard to find item. Give her a raise! I’ll buy here more because of that.
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October 2022 by W. Sam Donnell
Seemed kinda disheveled, and minimal staff. everything was on sale though, "going out of business" vibes.
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October 2022 by Cynthia Funegard
Good bargains and nice people who try to measure for you. Upholstery fabric and so much more. Great coupons.
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October 2022 by Johnny H.
Hi I'm John Harris I just started sewing again bought a couple machines janome hd3000) and a 9020 t singer this is a good start for me it keeps myself grounde I make welding caps (canvas covers )for welders and stunt kites 8 ft wingspans getting ready to buy a Viking sewing machine for my third one got to have three going to start making dragonflies out of copper and stained glass keeper workout form I think you might like
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August 2022 by Elyse W
One of my three favorite stores in the suburbs for scrapbook and other crafts. This is my main source for scrapbooks and filler pages. Bigger variety than other craft stores in the area. And better prices, especially with discounts or coupons. They often have unique packages of background papers as well.Easy to access in Geneva Commons. And plenty of parking available.
