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November 2023 by Chris Wilson
Great experience for something that I thought would be somewhat painful. Awesome knowledge about what they’re selling AND what the local competition has to offer; answered all of our questions. No pressure at all to buy but be ready because deals were great!
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November 2023 by Jan Hem
We had a great experience in the store. Very thorough explanations and no high pressure at all. We were able to make several decisions and purchases.
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November 2023 by Gretchen S.
Chris at Mattress Firm in Geneva was great! When the mattress we had ordered became unavailable, he arranged for us to get a replacement that was even better. Very happy customers!
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November 2023 by Bubbly Water
Richard was awesome. Patient and gracious, knowledgeable, helpful, encouraging without pressure. All the good things. We purchased a Black C-Class King mattress and are very confident it’ll be a great spot to spend a third of our lives.
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November 2023 by Jacob Walter
The experience was pleasant, informational, very relax & kind approach to the questions & needs I was looking for in a mattress & was quickly accommodated with what I needed promptly & professionally, was in & out with a happy wife & kids.To Notch Service, I believe the gentleman’s name was Chris (Kris)? Either way, I highly recommend this particular location for bedding needs.
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October 2023 by Sam F.
Jack was very very knowledgeable as well as helpful in assisting my partner and I with mattresses. He asked all the right questions to help find us the perfect fit. Very happywith the service and the mattresses, I would highly recommend this location!
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September 2023 by Liz Rubenic
We had a great experience! Jack is the best! He was very knowledgeable and helped us make the best educated purchase that will fit our sleeping needs. We will definitely be working with him again in the future! If you want an excellent, no pressure, and fun mattress shopping experience, come to Mattress Firm Geneva Commons, and ask for Jack!
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September 2023 by Esther Vana
My husband and I had an incredible experience today at Mattress Firm in Geneva. If you want to deal with someone who is knowledgeable, honest and puts the customer first, then visit with Jack about your needs. He is just as concerned about selling the best product and meeting your needs as you are. This is a great place to shop for a mattress. Thank you Jack for your patience, your honesty and your work ethic.
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August 2023 by Cory j
The gentleman there was perfect, knew everything about mattresses that we needed and was able to direct us to what we were looking for. Very little pressure, just really helpful. Got us a price we were happy with. Great experience.Store was pristinely clean, all mattresses on the showroom floor were perfectly clean and in perfect condition. Wide range of styles. Prices are exactly what you see online everywhere without any haggling needed, some were lower by a few hundred dollars.The gentleman selling the mattresses when we went was able to get us an even better deal as well once we decided on the mattress we wanted.
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August 2023 by Joe Davila
The guys were very informative and educated us. Even though we had already settled on a pricey mattress, they showed us options that were more reasonable but hit the needs we had. Very nice people as well, never felt pressured. Chris was polite, answered our questions and gave us space to decide.
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August 2023 by Aaron Beck
My fiancée and I walked in to buy a mattress for the first time and were treated exceptionally well by Chris. He guided us through the whole process quickly, efficiently, and pleasantly. We didn't feel pressured to buy but chose to come back because of the quality help we received and mattress we loved. Choose this store for the quality and for Chris. You won't be disappointed!
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August 2023 by Meggie Kraenzle
We would give this store 10 stars if we could. Jack Champion helped us twice, and found us the perfect bed. He was patient, educational, and very respectful even with our price range. Thank you again Jack, we really appreciate your help!!
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July 2023 by Katherine S
Jack helped me pick out a mattress and he was super kind and helpful. I was given options based on my needs and preferences which made the process super easy. Jack was also really patient through the process and answered any questions I had so I felt sure with my purchase. He was also really personable and funny which made everything much more enjoyable. I’d give his card to anyone I knew who was looking for a mattress.
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July 2023 by Michelle Irwin
Had a great experience at the Geneva store! The manager, Jack, was very knowledgeable and helpful. From start to finish it was a great experience and I highly recommend them! The only negative is the inability to schedule delivery within a 4 hour window. Otherwise delivery was on time and care was taken during the set up!
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June 2023 by Sandy Gross
Christopher listened to my mattress needs and pointed out mattresses to try. I never felt rushed and he was attentive, but not overly so. He was very patient and answered all my questions. I ended up making a decision on which mattress I preferred and placed an order. Look forward to getting my bed in a few days! Would definitely recommend this store!
