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July 2025 by Hugh Kelleghan
Very helpful manager, nice facility
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June 2025 by Patricia Hernandez
No climate controlled spaces
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May 2025 by judy collignon
Lily was absolutely DELIGHTFUL!!!! Very professional, patient and knowledgeable. Made renting the space easy. She also helped set up auto payment and the app for easy entry. Definitely a keeper.
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May 2025 by Luanne Perkins
Thanks to Lilly of Public Storage for helping us to find a unit at a reasonable price and easy to access. I would definitely recommend Public Storage to anyone looking for a storage unit. Thanks Lilly!5 stars!
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March 2025 by mark hickey
easy access great experience
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February 2025 by IbnBob
Lily was extremely helpful to with several fairly knotty problems. Excellent customer service and assistance
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February 2025 by Jennie Berger
DANGEROUS and NEGLIGENT - ICE RINK MASQUERADING AS PUBLIC STORAGE! - Unresponsive Management!
SHAME ON PUBLIC STORAGE! I am absolutely appalled by the dangerous conditions at the Gary Lane, Geneva IL location. We arrived on February 17th to unload one of our THREE storage units, only to be met with a sheet of ICE covering the ENTIRE facility. It hadn't snowed in over 12 hours, yet they completely neglected to salt or take any preventative measures. A thin layer of snow concealed the treacherous ice, making it incredibly hazardous.
From the entrance off Gary Lane to the very back of the property, it was a skating rink. This is completely unacceptable! We pay for storage, not a potential slip-and-fall lawsuit waiting to happen.
Unresponsive management and a poorly maintained property are an understatement. This level of negligence is beyond comprehension. Furthermore, we were unable to complete our business that day. The machinery we were using to move items had absolutely no traction on the ice, making it impossible to safely load everything we needed into our truck. We wasted HOURS due to their negligence!
To add insult to injury, we left TWO messages for management and spoke to THREE different customer service representatives, none of whom provided any meaningful assistance. We even spoke to a manager from a nearby Public Storage facility (or State St), who, feeling incredibly sorry for our situation, came over with salt to try and help. While her gesture was appreciated, the sheer amount of ice made it ineffective. This highlights the complete failure of the on-site management to address this dangerous situation.
We had no choice but to buy shovels and our own salt from a local Home Depot and shovel and salt ourselves to even access the unit safely. We are utterly disgusted and will plan to remove our belongings from all three units as soon as possible. DO NOT trust Public Storage with your valuable possessions or your safety. This is a disgrace!
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January 2025 by kasi h
The company changed and now the rates continually keep climbing. I started near ~$280 and now the rates have increased to $412. It's unfortunate because the staff, location, and ease of use of the storage is great, but it shouldn't cost this much for a space. If that was the case I would have stayed in the house I lived in because now the cost equate the same. Such a bummer!
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December 2024 by Dawn Schoening
Caprice was fantastic
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October 2024 by Brad Esposito
Had a great experience on move in day and wanted to Thank Caprice for all of her help and guidance. Not everything (app) was working properly when I moved in and she saved the day. Thank you for your kindness and help, it's great knowing there are great people willing help others in need and wonderful representative of the business.
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September 2024 by Jeff Wasson
Caprice was totally awesome extremely knowledgeable and nice
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August 2024 by Brad Bennett
Don't be fooled by low rates early. We started with
$169 monthly and in 4 years it was at $448!!!! A 265% increase!
Go elsewhere. Don't get ripped off.
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August 2024 by The Captain
Great place plenty of room easy access great rates
and the onsite Customer service is the best I have experienced
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July 2024 by Christopher Mardorf
I am very happy with the outstanding service of your Geneva Gary Lane property manager whose name is Lilly. She is amazing!
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July 2024 by Michael Julius
Piper helped me out today and was amazing ! Very fast and informative services and answered all my questions!
