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June 2023 by Blake R.
This review is long overdue, I hope the Manager Chris and Emma see this. I came in a few months back with nothing but trouble from other shipping companies for a Watch I had to ship out of the country. Chris and Emma greeted me with a genuine smile and greeting as soon as I walked through the door. After I discussed my troubles with the other companies, they both guided me through such an easy process to resolve my issues. UPS, you have two employees that aren't just there for a paycheck, they genuinely care about your customers. Hats off to Chris and Emma for outstanding customer service!
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April 2023 by lucy t.
I use this Geneva location for UPS often. I have always had a great experience here. I never have to wait long and they take prepaid packages quickly. Located next to great family run Donut shop too!!!
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April 2023 by Alan K.
The guy working there I believe his name is Chris is just rude like If you don't like your job find another but to be rude to people there is no need. The st Charles UPS by 7/11 on main at is amazing. Will continue to go there.
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January 2023 by Tim D.
The last few times I have walked in this UPS store there is a guy working there who isn't super friendly. Additionally the guy is smoking inside the building and it stinks. I understand he wants to smoke but it's a huge turn off for customers. I won't be going back to that location
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July 2022 by Angelina Cummins
The two gentlemen who operate this store have been nothing short of helpful, efficient and kind. I go out of my way to drop off and ship packages, because they make it such an effortless experience every time.
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July 2022 by Kathi Landow
They have been my "go to" people for all my shipping. They have wonderfully helped me throu difficult returns. I have been using their services for years!
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February 2022 by Jessica Kromm
I came in to do an Amazon return. Chris helped me. I had a snowblower that had been assembled but realized I didn’t need it and had placed it in the box. He said initially that I would need to take it apart, but had mercy on me and said he would take care of it for me. I am SO GRATEFUL. THANK YOU CHRIS for your EXCELLENT CUSTOMER SERVICE!!!
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August 2021 by ATRAIN'S WRLD
I do alot of Amazon returns here. The employees are very nice and helpful.
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May 2021 by Aaron Chicago
I do alot of Amazon returns here. The employees are very nice and helpful.
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December 2020 by Randall Meyers The Recreator
I go from West Chicago all the way to this store because they're the best, honest, fast and personable
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December 2020 by Jesse Visby
Terrible customer service. Immediately told me I didn’t have the required information to ship a package. No questions asked before telling me I was wrong and they can’t ship it. In the end I had everything needed and they took the package but the customer service from the bald employee was the worst I’ve ever experienced!
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December 2020 by Monica Jenkins
I too drive a distance to get to this place. Great owners. Great service!
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December 2020 by Craig Mohrnino
Great Store and always Great Service. Been going here 10+ years. Make this your store!
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September 2020 by B L
This is by far the best UPS store around. They are friendly and honest. They know what they are doing and do an incredible job packing and shipping. If this isn’t your location, take the extra time to drive here for the best service.
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July 2020 by Carl McNeil
I drive across town to come to this location. Always get great service! Recommend Highly!
