-
December 2023 by Kate C (Kate C)
Staff member chatted away on her cell phone with a friend through the whole interaction. I think the post office is defunct- they don’t care if people work or do things correctly. I will never use them again. I see another review with same issue. Clearly there is absolutely no oversight.
-
October 2023 by ray O
Typical disregard for the customer from the postal employees. They are rude. In a few words. They don't care.
-
September 2023 by Serina Hauser
The person at the counter was extremly rude. 1st. she was on her phone and didn't acknowledge me. Then when I said hello, she didn't look up and said can I help the next person like it was an inconvience. She wouldn't listen to my items I was inquiring about and when she was looking for a "sheet" that would show the new rates, I said this is a print out from your USPS site. She then said "I heard you, you said it like 3 times". This is the second time I have come into the Geneva post office and had to deal with this person. The first time she was on her cell phone as well.
-
September 2023 by Jocelyn Kresnik
Jen and Jen are always a delight when I come in. They are very knowledgeable and help me with rates and shipping. Other offices in the area have not so nice staff. I bypass and come here for all my needs
-
May 2023 by Kevin L.
The person my wife and I delt with was very nice and talked us into using a service called certified mail with a signed receipt confirming delivery to the right person at the right address. When we received the return receipt there was no signature so my wife and I have no idea if the documents were delivered or trashed somewhere. I went back to the same person and we were told that the supervisor would look into the matter. I went back the following day and was told the same story and that the supervisor would get in touch with me. I haven't been contacted yet so I will have to go to the post office tomorrow because they now refuse to answer the phone when my number shows up on their display and I want my money back for the service they didn't provide that I paid for. I should have used United Parcel Service.
-
April 2023 by Dark Places
First time setting step here and my last time setting step here.Rude staff! Never again!
-
January 2023 by Natalie Peterson
0 stars!!!!! Rudest man ever works there. Came in at 11:56 to buy a sheet of stamps and he said he was closed. Literally shut the window in my face. This man always has a bad attitude and is inconvenienced by his JOB to help people. Very sad to see my hometown of Geneva has disrespectful and unprofessional community helpers. I truly can’t even explain the lack of customer service I received today.
-
December 2022 by Carolyn O'Reilly
Alex our post office delivery driver has been amazing over the last two years we lived here , noticing the little things like I haven't gotten mail (foot broken) so he started delivering to the door. More importantly he noticed our neighbors daily routine of getting her mail and saying Hi , and he also noticed she was off and ask if he could walk her to her car and she briefly fainted so he with the help of an unknown fed ex whom noticed something going on an aided to help they put her in the front seat of the post car and called an ambulance. They are true heroes and amazing.
-
September 2022 by Gina
The staff here is incredibly rude. Each time I come in its something. Either employees are on their phone, I'm getting attitude for wanting a receipt for my scanned envelopes, or while buying stamps. SO RUDE!! This facility deserves the one star rating that it has. Its very unfortunate that this is the closest post office to me.
-
April 2022 by Ellie W.
I'm at the post office 6 days a week to drop off letters to my military boyfriend. The workers are so friendly and accommodating to my needs. I'm very impressed with the positive atmosphere and will most definitely be visiting again!
-
March 2022 by Daniel Lim
Terrible. Booked an appointment to get a passport. But the person didn't show. No warning. Just ignored the appointment. Not reliable.
-
February 2022 by Natalie Reisner
0 stars!!!!! Rudest man ever works there. Came in at 11:56 to buy a sheet of stamps and he said he was closed. Literally shut the window in my face. This man always has a bad attitude and is inconvenienced by his JOB to help people. Very sad to see my hometown of Geneva has disrespectful and unprofessional community helpers. I truly can’t even explain the lack of customer service I received today.
-
February 2022 by stan k
Had to deal with a guy here who evidently does not appreciate working with people Very poor customer service. Lady at the next window sounded just as uninterested with her customer.The south elgin office has a much better vibe.
-
January 2022 by Casey Minarcik Sanborn
I usually don't have any issues at this post office but I stopped in yesterday (5/11/21) around 3:00 and the woman behind the counter gave the worst customer service I have ever had. She mumbled "can I help you" without looking up at me so I wasn't even sure she had acknowledged me, sat on her cellphone the entire time she helped me, and started swearing at her cell phone while I was standing in front of her. She was incredibly rude, unprofessional and should not have been working if she was more preoccupied with what was on her cellphone.
-
July 2021 by Lynn O
Last time I use my hometown post office. Employees are terribly rude… each and every time I have been there. Really a disappointment!!! 0 stars for me.
