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March 2021 by Michele N.
Worst place ever will never go back they denied me for having an expired license to buy cigarettes my license is only expired for 1 week and they lady got so mad for no reason
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June 2020 by Carol B.
I always have an issue with their pharmacy. I have since switched my medications to Riley's in Geneva but my kids insurance is still at Walgreens. Every single time there is an issue. No communication between staff at all. Most recent issue that happened today, after my daughters oral surgery, I go to pick up the to prescriptions and am told only one is ready as insurance will only pay for the Tylenol and codeine for ages over 18. They've called the doctor and are waiting for override. Great that's good. Call back two hours later and someone else tells me it's ready. So I ask oh great so the insurance approved it. She looks it up and says no. Has no idea about the situation but I do. I tell them my daughter is in pain so how much is it without insurance. $22!? Well I would've gladly paid that in the first place if they had even told me and offered me the price without the insurance. So now my daughter is in pain and I have to go back to the chaotic crazy line inside or out. Communication between employees and with customers would be very helpful. I won't even comment on past experiences at this point.
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March 2020 by Sara T.
Super rude, angry pharmacist (or possibly assistant). Thankfully she was leaving so asked another gal to help me. Second person figured out why my script wasn't being accepted and called another pharmacy / got it straightened out and got me my RX in no time. I'll avoid coming here or will delay any pick ups when I see that person working. Who wants trouble when your not feeling good?
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December 2019 by Daryn P.
Definitely my go to Walgreens! Never had an issue with any employee! Photo department is great! Pharmacy is amazing and the front check out experience was fast and problem free. I think all the people complaining are more than likely the rude people that these employees deal with on a daily basis and just got the rudeness returned to them! Spoiler alert! The customer is not always right and people need to learn to treat other people the same way they want to be treated!!
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June 2019 by Cynthia P.
Pharmacy staff is extremely rude. Definitely recommend avoiding using this location for any prescriptions. If I could give them 0 stars I would.
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December 2018 by Phyllis Z.
I was misled, and then treated very rudely by pharmacists at this store. After I brought my nebulizer to my physician to see if she could figure out why it wasn't misting she wrote me a prescription for a new one because they are usually inexpensive. My last one purchased this spring was only $40 so I was surprised when the pharmacist told me it was $100. I told him I was hesitant to spend that much money when my old one might just need new tubing. He suggested I buy the tubing to see if I can get the old one working. He said that I could buy the nebulizer at the same time and return it unopened if it turned out I didn't need it. Well, that's exactly what happened, but when I tried to return it another pharmacist said they could not take it back. She was extremely rude, too. I was appalled at the horrible customer service, so I called the corporate office right away. They promised to look into it and call me back, but it's been three weeks and I've heard nothing. Considering there are three other pharmacies within a two block radius I would think Walgreen's would treat their customers better. I will be taking my business to Meijer from now on. I almost forgot - they kept me on hold for 30 minutes when I called before heading down there. Very unprofessional!
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August 2018 by Katie B.
I placed an online photo order and received an email 25 minuets later that my order was ready for pick up. I went in to find out that only 2 of the 3 photos were ready and was asked to come back later because the printer for the larger photos was backed up. Okay. A bit of an inconvenience, but not a big deal. Later that evening, I received another notification that my photos were ready. When I returned to the store, the woman working at the time was different than the girl I spoke to previously. She was an older woman with dark hair and glasses. She told me that they weren't ready. I mentioned to her what happened earlier in the day and told her I received another notification that my photo was ready. She rudely and loudly states, "IT'S NOT READY!" and storms away to the employee room next to the photo area. I was stunned at how I was spoken to. As I was standing there another employee exits and asks if I was okay and tells me, "She had a long day." I asked another employee if I could just cancel the order and the employee that just yelled at me moments ago storms out of the back room and is raising her voice again saying, "I told you the photo wasn't ready yet!" Obviously I already understood this, but wanted to cancel because I was completely disgusted as to how I was treated. I have never been treated so poorly.
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May 2018 by Anthony R.
Always had a great experience here but today was really special. My daughter has juvenile diabetes and we were in desperate need of one of her medical devices. The pharmacist Christine went way out of her way to make sure we were taken care of. She far exceeded our expectations! Thanks you Christine!!!
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April 2018 by Frank C.
I want to thank Alana the pharmacy technician for all her efforts, which resulted in savings of $60.00 on my prescription. She made numerous telephone calls and faxes to me and my doctor, which enabled me to use a coupon which saved me $60. I also want to thank James the pharmacist and the young female pharmacist who always takes time to answer my questions.
