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August 2023 by Paul Bafia
Old National bought out my old bank. Their hours (9-5 M-F) are awful and you can't get a live person on the phone.
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September 2022 by daniel alcantar
with these new administration (ONB) alot of problems. all family had account here and 1 can not activate new card 2.scammer was using cloned card. 3.cant not deposit a check because second person was not in person at the bank but was signed with both persons. 4. buy in ebay and was locked for 1 moth. and if you want to used zelle is not anymore fast money shows up next day and if you doit friday nigth intill monday shows. i miss you first midwest bank
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August 2022 by Kayla Stroud
My first review was a 1 star for a certain person that works at this branch. I wont name her name but she didn't do what she said she would. My 5 stars are for Jenny. She is wonderful she went above and beyond! Someone give that woman a raise and promotion.
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January 2022 by Lesly Martinez
I had a great experience opening up my first account at First Midwest Bank and Hannah Davekos led me through all the important steps and made sure I knew everything! She’s so kind a great worker!!!
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December 2021 by William Randall
I stopped in today and the personal banker was very helpful.
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January 2021 by Dapper DanK
Charged me $8.50 to cash a check then shorted me the fifty cents. Not happy
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July 2020 by sandy capes
They have horrible hours. They close at 5 and alot of people work till 5. How are you supposed to be able to so any banking.
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May 2020 by Michael Cretsinger
Most fantastic customer service! The branch Manager Hannah is a true fantastic Banker that really goes out of her way to make you feel speciai. ive had my personal and business banking with First Midwest for over 15 years. Will never go anywhere else!
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April 2020 by Mike Cretsinger
I am not going to say why, how, or what!! But my Branch Mgr Hannah Davekos is not only the Best at what she does! But truly cares about her Customer's success! She truly is a god send and am prould to have her Having my back!
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December 2019 by Karen Dillett
Excellent service! From the tellers Andrew and Hannah P to Brenna and Jennifer-I’ve never had a bad experience. I’m glad Brenna is back!
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December 2019 by Andy Mammoser
I would highly recommend no one bank here. Terrible customer service and overall banking experience. If you live in Genoa, choose any other bank besides first midwest.
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December 2018 by Jasmine Nicole Stipher'Coleman
friendly staff never had any problems
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December 2018 by Sara Wilson
Would be great if ALL employees knew the bank policies. When 2 different employees tell you the same thing, you might tend to go with that info. It might also be nice if there are issues with an account or bank program, (told one thing & then another happens), that you receive a phone call or at least an email, saying you did not qualify. Shady business dealing with a persons finances is nothing to joke about. Charging fees for things you were told you would not be charged for, would be considered theft. Dates changed, to benefit the bank, are unacceptable. I would never recommend this institution to keep a single penny of your money in. Do your research and find another place.
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March 2017 by William Randall
Very helpful personal banker.
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October 2016 by Adam Johnson
DO NOT GET A MORTGAGE HERE! Not only is the establishment completely unorganized, they also give you the run around about documentation
