-
November 2023 by Amy Williams
Worked with Mark Carlson State Farm in Genoa, Illinois to assist a mutual customer and could not be more impressed with this agency. Amy Williams State Farm Team in Apex, NC thanks you for the excellent care you take in assisting our insureds..
-
July 2023 by William McCarty
1. Car rates went up. No tickets, no accidents, but premiums still went up! 2. Went in last Thursday to pay the car insurance, no one was at the front desk. I put the check with the envelope that was sent with the invoice in their long red box that says payments here. Guess what? No sign of the payment. They think the mail carrier picked it up by mistake. There was NO stamp or return address on the envelope. Because I have done this for many years. Had to write a new check for insurance. I received a call from Mark, he said he will change the way payments are deposited up front. (Good idea). Like everything else, prices are going up. Glad he called trying to make it right. THANKS!
-
July 2023 by Rene VanDerHeyden
Mark Carlson is my home and auto insurance agent and has been for years. His staff, especially Shelby and Gabriella have always been responsive, helpful and most importantly, kind.
-
February 2023 by Patricia Enders
Shelby is a great agent and always willing to answer any question I have. Always so nice and friendly on the phone!
-
February 2023 by irene vasquez
5 stars all the way! I talked with Jim and was very kind and really helped me out with my auto insurance ! Wonderful!
-
November 2022 by Misty Odom
5 Stars for 5 years, Happy Anniversary Mark! Mark and his staff are always very helpful and go above and beyond what I would ever expect! My girls and I are in good hands having everything protected that matters and I love seeing how involved they are in our community! The are just as friendly in the office as they are in public and I am lucky to have them on my side!Sincerely,One Loyal Customer!
-
November 2022 by kingjnx
Mark and his team are always so helpful and nice. If you're looking for auto, home, life insurance I highly recommend calling or visiting this office.
-
October 2022 by James
Worst experience with an insurance agency I’ve ever had. Mark did not properly insure our property. When we filed a claim it was denied because we were not issued a separate policy for a building on our property. After a heated conversation with Mark, he admitted that if the policy was properly written when he came to our house it would’ve been covered. When given the chance to remedy the situation he did nothing. He replied “I’m sorry” and I’m out $50,000 for a building that should have been covered by the insurance agent I hired to insure my home and property.I spoke with a FEMA agent at length, I was informed by FEMA that the State Farm agent that I hired was responsible for setting up the policy. I don't know what there is to discuss?You have all my contact info, you won't reach out to me, I have to contact "your office"???? (which I did several times but Mark was never available) Who am I supposed to contact at your office, you didn't leave a name or contact info.This is the customer service I've come to expect from State Farm, especially this office.State Farm is sued by its own clients more than any other insurance agency out there. Not a good neighbor!
-
October 2022 by Erik Hall
Great outfit to work with. His team makes sure to take care of the customer first. They are great making you feel welcomed and works hard to save money!! Thanks ? Mark
-
May 2022 by Carinna Siksna
Shelby is awesome to work with. She helped coordinate out of state moves with insurance changes, answers questions, and is timely. She is always professional and kind.
-
May 2022 by Kathy Farley
When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found Mark’s information and gave him a call. I’d been in Genoa to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we’re still doing business together 5 yrs later.Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I’m out in left field.His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriela, I know I’m going to get my needs taken care of quickly. Gabriela stays on top of our houses/auto accounts and reminds me when I need to re-access or make changes. When she calls, it’s not just business, it’s hearing from a friend! Thank You All So Much…You Are Appreciated!
-
May 2022 by Drake Hartzell
Shelby has been awesome to work with. She is so helpful in explaining exactly what is going on and why and is always pleasant to talk to! I haven't had any issues out of the team and they are always happy to answer any questions
-
April 2022 by Kathy F.
When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found Mark's information and gave him a call. I'd been in Genoe to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we're still doing business together. Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I'm out in left field. His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriella, I know I'm going to get my needs taken care of quickly. Shelby and Gabriella both stay on top of our account and remind me when I need to re-access or make changes. I rely on them and they've not let me down. Thank You All So Much...You Are Appreciated!
-
March 2022 by James S.
Just switched my insurance over to this office, great customer service, best in Dekalb County!
-
March 2022 by Jennifer Groce
Mark and his team are fabulous. Gabriella Rodriguez did a great job helping our daughter with her first housing insurance needs and she helped her save money on her auto insurance. She was kind, thorough, and very attentive to a quick deadline. Mark handles our building/organization insurance needs. He is very professional and informative. He checks in with us regularly and is a great guy all around. The team is very present in the community as well and gives back generously with service and support. We highly recommend Mark Carlson State Farm!
