“I came to this post office trying to renew my passport for the very first time with no real knowledge of how to really do it. The staff was amazing. I mostly worked with a very kind lady named Carolyn. She reallyyy went above and beyond to help me! She basically took me under her wing and guided me thru the entire process! From giving me directions on where to go on foot to get the physical renewal documents, down to assisting me with filling out the forms and money order correctly. There was 0 judgement from her end and she never once ran out of patience with me. So kind and helpful! The world genuinely needs more people like this. I do not know what I would have done had I not come to this post office and met Carolyn. Truly a God sent life saver! There was another Gentleman that worked alongside of her whose name I can’t quite remember off top but he was friendly and helpful as well. Highly recommended office.”
“I've just moved to the area and this has got to be the best post office I've ever had the pleasure of dealing with! They are helpful and extremely friendly. I'm so glad we moved to this little town in the middle of nowhere that remembers how to treat people as fellow people instead of inconveniences that use their faculties.”
“I accidentally put our city water bill in a blue USPS mailbox instead of the City Hall box. A very helpful employee at the Genoa post office took my name and number and then went through the mail after it was collected from the box and found my water bill! She even offered to look up the address and mail it for me and I’d just “owe” her the postage on my next visit. I picked it up but still - above and beyond service!”