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December 2022 by Jesse Farder
This place is horrible and deserves 0 stars. I upgraded to the temperature control unit and paid more each month. In the short time I was there I noticed several mouse droppings all over my stuff. Keep in mind that all of my belongings were neatly and tightly wrapped and secured.I had a blanket and several pillows of mine that were eaten through by rodents.When I called management to share what happened they stated "oh that happens. There is nothing we can do." I was so disappointed as there were no apologies or any suggestions on how to remedy the situation. They told me I could put down traps or mice poison on my own time and dime. How is that a viable solution and why do I have to do this?I don't understand how this is in any shape or form an acceptable business practice for a storage facility. I've used many storage facilities over time and never once have I ever had any issues.After I terminated my agreement I was asked to clean the storage unit or I would be charged a fee. To avoid this i complied and found more droppings along with dead rodents, which I had to dispose of. I decided to take my belongings and business to a place that has treated me with proper care and respect.Avoid this place at all costs unless you want to have your items destroyed with mice.
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September 2022 by Erin
Unfortunately our unit was infested with mice...we had alot of things that had to be thrown away. Really need to upkeep property with regular pest control.
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July 2022 by Ransom
Rented a unit for almost a year. When it came time to unload, our items were unfortunately covered in mice waste and some items were destroyed. I want to point out that NO food of any kind was stored in the unit to attract the rodents. I had hoped that the business took precautions and units were treated to help prevent said disasters. Spoke with an employee and was told nothing could be done. Disappointed.
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July 2021 by Steve Hanks
My wife, kids & I just moved locally from Carpentersville to Gilberts. 18 Years ago we had far less stuff to account for - but then again we've added 3 kids, 2 cats and a dog. I called Kyle to reserve 2 units, similar to the size of my old garage so we could start clearing out my house to stage it. The flexibility of month to month was great, as we did not know how long it would take to sell/ buy a new place. We sold our house, but needed to move everything out before we had a move in date for the new place. The day before we needed to be out, we realized our 2 units were full - we needed a THIRD. This worked out great. I rented 2 units several months, and 3 units for 1 month. Thanks to Kyle Zange and Community Self Storage for being so flexible.
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June 2021 by Donald Roudebush
This is the best of the best... safe, secure and conveniently located. Extremely friendly courteous and professional service. Reasonably priced for heated and non heated storage. If I ever need to store my stuff again, I would not hesitate to call upon them.
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April 2021 by Ivan Perez
Great place always clean during winter timehighly recommended thanks for a great service
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April 2021 by Diane Modelski
My daughter also just rented a unit from you.
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April 2021 by Sebastian Dobkowski
Clean ,well organized, nice friendly owners.
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January 2021 by Adam L.
I have a big leak in my storage unit that's coming from the roof. Talked to the owner and the first thing he says to me is well I'm not responsible for anything in the storage unit. Fine but then he tells me if I'm not happy then to just take the stuff and leave. Nothing like " I'm sorry to hear my roof is leaking on your stuff I'll get it fixed as soon as possible". Then says " I've been in business for 40 years and that he's not worried about me". He said the roof will not be fixed till spring Time. It's January 9th. The leak is bad and I can only imagine what the units next to mine look like. Not once did he care or say sorry for our belongings getting moldy and destroyed. I do not recommend this place one bit and hope others don't have ruined items aswell.
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June 2020 by Laura
Very easy to work with. When I needed another one unit, he was able to help me get one within days.
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May 2019 by Tom Svec
Facility is clean and accessible
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March 2019 by Chris Klymko
I have rented from this place twice and it is great. First time I rented a 10x10 while moving, and I kept it for almost a year as additional storage for my work materials since it was in a great location around my service area. Second time I rented a 5x10 for another move. Never had any problems. The staff is friendly and the facility is clean and secure. I would definitely rent from here again for any storage needs.
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March 2019 by Dennis Matchinski
Need a little more clean up ICY
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December 2018 by Kyle Meng
Had a place here for years. Great people
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December 2018 by Nanette Moore
Great local storage facility, glad to store my classic car near my home!
