Pilot Travel Center in Gilman, IL is noted for being a very clean store, with exceptionally clean restrooms and showers. The staff receives consistent praise for being great, friendly, and helpful, providing amazing customer service that creates an outstanding experience. The location offers a wide open space with plenty of parking for cars and trucks, along with convenient amenities like hot showers and overnight parking. For food, there is a variety of choices including a Denny's inside, good salads, and a really good menu, plus nearby options like Burger King and a pizza place. The center provides fuel and high-speed pumps, making it a convenient and appreciated stop for travelers.
Aaron went above and beyond helping my husband today; apparently there is a new return policy that we were unaware of; both Aaron and my husband were on the phone with guest services trying to resolve the issue and though it took a while Aaron did what he needed to do and helped us. Thanks again Aaron for the great customer... read full comment
August 2025
Very very very very clean store, showers and restroom. Don't know how they do it, but they should be an exemplary store in the chain. This Pilot puts any Loves to shame. Paired with great customer service this was an outstanding experience. Even the fan in the shower was clean and without any dust.
May 2025
The staff at this location, were great. Helping customers with a nice smile. Makes us the costumers feel good. Also i have to say that this young fella named Julian. He was cleaning the showers in a way that I never seen before. He was leaving those showers super clean. Great job. Thank you Julian.
