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March 2024 by Alix Thomsen
Everyone is very kind and thorough with their work. Our cat had a UTI and was peeing blood over the weekend when our usual Banfield was closed and they fit us in quickly. Would go back anytime needed!
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March 2024 by Amy Mueller
Very caring staff.
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March 2024 by Nicole Roper
Felt a little coerced into getting extra services but overall had a good experience.
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March 2024 by Tina Reimler
Positive energetic information
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March 2024 by Roxanna Kernan-Palmer
I would like to give a big thank you to Riley at Banfield! Riley was super helpful and very kind this morning to me. I was in a panic about my baby and she quickly realized that I needed straight, clear answers to what I could do to help my baby Bella. Riley’s voice was kind and gentle, she shared information clearly. We set a plan in motion for Bella and my day was made easier. Thank you again Riley! You are making a difference in this world!
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January 2024 by Karen G
I can't begin to express how grateful I am for the staff of Banfield Pet Hospital in Glen Carbon. My dog had been sick for a week, and I was working with a different veterinarian and trying everything to give him a chance to recover. Of course he took turn for the worse over the weekend. My regular vet could not see him over the weekend but it became clear he was suffering. After an online search i found Banfield was open on the weekend and did have an open appointment. When I called to explain what was going on the amazing Banfield staff told us we could bring him in right away. From the moment we walked in, they immediately took us into a room. Staff were kind and compassionate in providing end of life care. From the front desk staff to the veterinary technician to the vet, Dr. Sikes, everyone was wonderful and made this heartbreaking situation the best it could be considering the circumstances. Thank you from the bottom of my heart. I highly recommend Banfield and Dr. Sikes and will be forever grateful for the compassionate care they provided in one of our worst moments.
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January 2024 by James Whaley
Very professional and reasonable pricing
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December 2023 by Tyanna Michelle
My pup just had her teeth cleaned which requires anesthesia - and the vets offer anal gland expression and nail trimming while under - so I said sure bc my pup needed those services anyway. Come to get her and FIVE of her toes needed that bleed stopping stuff bc the vets clipped too far! I’m sorry but if that had been me waking up from a surgical procedure, I’d be PISSED to have that many nails clipped down to bleeding! Don’t offer a service that you can’t correctly and humanely do ?
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December 2023 by HR
if there was an option for 0 stars i’d give them that.i went in because my cat was throwing up and not eating or drinking. did x-rays and vet told me to get emergency surgery that could POTENTIALLY help. when i explained i didn’t have the money to cover the cost of the surgery and asked what my other options were, she told me euthanasia. when i asked for fluids and medicine to make him comfortable they told me 3x that it wouldn’t work and he needed surgery, after again, telling them i knew he needed it but i couldn’t afford it right now.i took him home, without any help from them, did some home remedies, and after a day he started to get better.got a second opinion at a different vet and they did x-rays and told me that he most likely just had a bad tummy ache and he was fine.traumatizing experience. don’t go there for anything serious unless you want to think about putting your animal down
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December 2023 by Mariana Martin
Decided to give this Banfield Clinic a try after not having a good experience on another location. I'm very pleased on how well they treat their clients and how well they cared for both of my dogs. I definitely recommend this location to every one I know that have pets. Therefore if you had a previously bad experience with another Banfield Clinic, I recommend to give this one a try, you will not be disappointed!
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December 2023 by Rich J
The doctors and veterinary staff take very good care of Mr. Pepper and it’s very much appreciated because we know that he’s a particular kitty!
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October 2023 by Kashmira Bron
Very thorough care. Although I’ve only gone here one time, I was very pleased with my experience. I decided to switch vets, as I’ve had a not-so-great experience with my typical one. I took my Trail Mix (8 month old calico cat) to Banfield (last Saturday) thinking she just had worms.My first note is: every vet I called said it would be no less than a two day wait. When I called Banfield and said my cat was “really bad,” the nurse or doctor on the phone immediately sounded concerned and asked me to explain. She then asked if I could bring my Trail in as soon as possible. I brought her in within the hour. They contacted me less than 4 hours later to tell me after running blood tests and such, that my baby was in a lot worse condition than I had previously thought.The doctor recommended further action, which I took, and in turn my Trail Mix has been showing nothing but signs of improvement. I am so grateful I took her to Banfield and they discovered this, I feel if I took her to my old vet, they wouldn’t have cared enough to look further. I cherish every extra moment I have with my Trail baby and I thank the staff at Banfield for their part in saving her.
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August 2023 by Richard Landert
Although we were just making an appointment the worker was so helpful
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August 2023 by Landon Hiebert
Always receive warm welcoming smiles at check-in and the staff is very caring and treats our animals as if they're their own. I always recommend Banfield to new pet owners looking to keep their pets healthy and happy.
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August 2023 by Anonymous Anonymous
Let me start off by saying EMILY if you’re reading this you are an ANGEL!My senior used to be seen at O’ffalon location however after he got ill and location decided not to give a hoot we took our precious boy here. Huge huge thank you to Emily who went above and beyond girl us! More professional and better customer experience!You all should be PROUD!I am owe you all so much!
