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November 2024 by Kim W.
This is our favorite Sam's Club because it's clean, large variety, ample parking and conveniently located. They have many things under one roof - pharmacy with immunizations offered, eye exams, bakery, meat market, tire shop, free hearing tests, photo lab, etc. They offer quality items at reasonable prices. Best prices on gasoline in the area which accounts for the long lines to fill up. They have a nice selection of fresh meats and ready to bake convenient meals. Their fresh cut floral arrangements are better than some florist and at really good prices. I would suggest to download the App to avoid lines when checking out. Just scan your items as you shop, pay with the App on your phone and go. Be sure to stop at the snack bar before you leave for a slice of pizza, frozen yogurt and soda. Cheapest meal around and tastes good. They could do a better job of cleaning this area in a regular basis and taking out the trash.
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September 2024 by Hananiah Chartrand
My Fiancé and I just ordered a cake at the Bakery. Olivia, one of the decorators, was so kind and helpful. It was refreshing to have such good customer service. I hope Sam’s Club takes care of her and realizes what an awesome employee they have on their hands!
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March 2024 by James Fritcher
Zero stars. Took my vehicle to get my tire repaired. Free tire repair was one of the reasons I purchased tires here. The guy said it couldn’t be repaired. I said I’d buy a new tire, I just needed the car repaired. Was told that they didn’t have time that day to put a tire on. 3 employees were standing around doing NOTHING. I sat in the parking lot 30 mins & no cars ever came in the bays. The employees just stared at their phones. I took the car to a local tire shop. It was fixed in 2 hours with a patch. $20. Do not let these people near your car. They don’t have a clue.
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October 2023 by Rick Lachner
Doing a bit of shopping with our oldest.
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September 2023 by D W.
I have a plus membership that I pay $110 for it each year. I am suppose to have free shipping instead I have been paying for it. I want a refund but all they can do is talk in circles. I spend $1000.00 or more each month and the cash back I get is not accurate according to their promise . so be alerted that paying extra for plus membership is a scam of sams club. impossible trying to talk to customer service but I WILL keep trying
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December 2022 by Whitney H.
This Sam's club is very clean and almost always has what I need. They have been out of random things here and there, but for the most part are fully stocked. The bakery is very nice and accommodating to different designs. They have an excellent alcohol selection at cheaper prices than regular grocery stores. The 4 star review was because I bought two separate Christmas displays from them and they were both so damaged that I had to return them.
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November 2022 by Mike N.
This Sam's stores sucks. I have a plus membership and haven't been able to use my Sam's Cash for several months. No one cares. No one can fix my problem. Their management could care less. They are awful!
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November 2022 by Jim S.
I went to go get some cheap food at 10:25 online it said they started serving food at 10 o'clock and the restaurant was not open I'm very upset and I am left hungry and mad. Also there was no free samples so I had to go back to work feeling very hungry and mad. Which is not a good time because I'm a roofer and if I'm not on my best game I could slip off fall off a roof and die Thank you for your time
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July 2022 by Terry W.
It's a little tough if you don't know where something is, because you'll have a bit of a struggle finding someone to help you, but that's pretty much true of any big box store nowadays. The Glen Carbon store is our favorite in our area, and they're usually pretty well stocked. I downloaded the Sams app and so glad I did. You can go along shopping and scanning your items as you put them in your cart and then just swipe to pay! No more waiting in the typical long lines that most Sams stores are famous for! Glad to see that free samples are slowly coming back after all the goofy restrictions. Sams is pretty hard to beat on pricing for meats. It's hard to find a better/thicker pork steak which the have stocked in the meat coolers and often I've found so decent Ribeye as well.
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June 2021 by T H.
I pay for a membership in order to get gas. Yet, every time I go, I have to wait for 20 minutes while half the pumps are empty. They require everyone to go in the same way even though very few cars seem to require fueling from the right. They literally pay someone to yell at people who try to turn and use the empty pumps--instead of directing traffic so that people can. I'm cancelling my membership until they learn how a gas station works. Perhaps management can drive by ANY gas station in the country to learn the incredibly complex process of allowing two-way traffic...or maybe they could ask a four-year-old.
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June 2021 by Alyssa J.
Kelly the door scanner was very unprofessional after we had a $0.90 error on a bottle of wine that was rung up as a different brand (Store scanner/system error). After we walked away we returned seconds later to handle the issue with member services to find her talking and complaining about us as customers. No matter your position be it a manager or door greeter you should be held to a standard of professionalism and Kelly failed to do just that. Hope proper management can address this issue and Kelly learns from her mistakes.
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July 2020 by Ron S.
Amazing Sams Club and likely one of the top two clubs in the STL marketplace .Considering the current stressful times for suppliers, this club seems to be relatively well stocked. This club is also staffed by mostly friendly competent young people and but one or two older crabasses ( yes, that is a word ) . The store is maintained to meticulous order and is scrubby Dutch perfect . Glen Carbon Sams is a pleasure to shop and I need to drive from the remote corner of north county to do so, and love it ‼
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May 2020 by Pam L.
I have been struggling with a knee injury and bad arthritis on top. I went to SamsClub in Glen Carbon a couple of weeks ago. I needed to shop for my family , and usually take one of them to help me, but, they were all at work or out of town. When I got there, the employees were so incredibly nice!!! While there, I had asked a manager if I could possibly get help with a cart. Soon, a young man Named Ian had a cart, and was so kind !! In just a few minutes, he had gotten everything I needed. He helped me check out, and loaded my car, all with a smile. I am so thankful to SamsClub in Glen Carbon. Even during this difficult pandemic, they go up and beyond to help their guests. And thank you to The young man Ian, who had so much more work to do, but helped with a smile
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February 2020 by Larry P.
I went to the tire department today, because I needed a tire repaired. There was already a line at 10am, but I waited my turn. The young man behind the counter was horrible. He obviously didn't want to be there. He wouldn't speak up where you could here him, roll his eyes, never smiled or offered to help. When he got to me, he asked if I had an appointment, I told him this just happened, and he snarkily said well it's going a three hour wait. I told him, I would just have to leave it. I forgot something in my car and came back about an hour later. I didn't see the car, and looked in the garage. There were three guys in there talking and leaning on stuff, and they one car in there, when they had five bays. They were working on one car at a time. No wonder it takes three hours to fix a tire. I will get the snarky employee's name when I get my car, and that will be emailed to Sam's club. Sam Walton must rolling over in his grave, with customer service like that in his namesake store.
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August 2019 by Jeanette M.
I'm with other reviewers in that the only reason I gave one star was for pricing. I made a $665.00 order 4 days ago (household stock up) 2 days later just about everything I purchased was on a new instant savings. The money I could of saved!!! Also, their curb side club pick is an absolute joke. Back when they had the outdoor check-in kiosk order pick up was as smooth as silk. But when they eliminated that my rating for that service went from 5 to zero. Today I called this store to speak with a manager and got put on hold heaven. After being on hold 10 minutes, I called back and no one answers at all. When I first started shopping here, years ago, it was a 10 star experience and now it's a zero. I took my membership off auto-renewal and am undecided at this point if I will even renew my membership.
