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September 2023 by D W.
I have a plus membership that I pay $110 for it each year. I am suppose to have free shipping instead I have been paying for it. I want a refund but all they can do is talk in circles. I spend $1000.00 or more each month and the cash back I get is not accurate according to their promise . so be alerted that paying extra for plus membership is a scam of sams club. impossible trying to talk to customer service but I WILL keep trying
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August 2023 by German Rivera
The options at Walmart are cheaper and you have to schedule in advance for tire replacement.
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December 2022 by Whitney H.
This Sam's club is very clean and almost always has what I need. They have been out of random things here and there, but for the most part are fully stocked. The bakery is very nice and accommodating to different designs. They have an excellent alcohol selection at cheaper prices than regular grocery stores. The 4 star review was because I bought two separate Christmas displays from them and they were both so damaged that I had to return them.
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November 2022 by Mike N.
This Sam's stores sucks. I have a plus membership and haven't been able to use my Sam's Cash for several months. No one cares. No one can fix my problem. Their management could care less. They are awful!
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November 2022 by Jim S.
I went to go get some cheap food at 10:25 online it said they started serving food at 10 o'clock and the restaurant was not open I'm very upset and I am left hungry and mad. Also there was no free samples so I had to go back to work feeling very hungry and mad. Which is not a good time because I'm a roofer and if I'm not on my best game I could slip off fall off a roof and die Thank you for your time
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October 2022 by Jp Boss
Had my first and last experience with ordering a specific cake in the bakery and when I went to pick it up I got exactly what I didn’t want. Had to take it anyway, no other bakery had enough time to make what I wanted. Everything else in the store is great.
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October 2022 by Johnny Ward
Awesome managers! And a super clean store!
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September 2022 by Shannon Kloster Renda
Always friendly and helpful employees. The gas prices are amazing. Thank you. ?
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July 2022 by Terry W.
It's a little tough if you don't know where something is, because you'll have a bit of a struggle finding someone to help you, but that's pretty much true of any big box store nowadays. The Glen Carbon store is our favorite in our area, and they're usually pretty well stocked. I downloaded the Sams app and so glad I did. You can go along shopping and scanning your items as you put them in your cart and then just swipe to pay! No more waiting in the typical long lines that most Sams stores are famous for! Glad to see that free samples are slowly coming back after all the goofy restrictions. Sams is pretty hard to beat on pricing for meats. It's hard to find a better/thicker pork steak which the have stocked in the meat coolers and often I've found so decent Ribeye as well.
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August 2021 by Chris Kane
Sure would be nice if someone at Sam's ever answered the phone. Next time I'm buying my tires at Costco!
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June 2021 by T H.
I pay for a membership in order to get gas. Yet, every time I go, I have to wait for 20 minutes while half the pumps are empty. They require everyone to go in the same way even though very few cars seem to require fueling from the right. They literally pay someone to yell at people who try to turn and use the empty pumps--instead of directing traffic so that people can. I'm cancelling my membership until they learn how a gas station works. Perhaps management can drive by ANY gas station in the country to learn the incredibly complex process of allowing two-way traffic...or maybe they could ask a four-year-old.
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June 2021 by Alyssa J.
Kelly the door scanner was very unprofessional after we had a $0.90 error on a bottle of wine that was rung up as a different brand (Store scanner/system error). After we walked away we returned seconds later to handle the issue with member services to find her talking and complaining about us as customers. No matter your position be it a manager or door greeter you should be held to a standard of professionalism and Kelly failed to do just that. Hope proper management can address this issue and Kelly learns from her mistakes.
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May 2021 by Chris Spohr
First time using Sam's Club Tire & battery and it was excellent. I came into my local Gleb Carbon, IL club and stepped up to an empty service desk. Within 2-3 minutes a tech greeted me and I placed an order for 4 tires that I had spotted on the samsclub.com website. He gave me a total and said it would take 3-5 days and they would call me when the tires were in.To my surprise, they called 2 days later and I made an appointment for the next day. Upon arrival for my tire installation again no one was at the service counter but in 2-3 minutes a tech greeted me and I paid for my tire services. 45 minutes later and I was on my way with new tires. Big shout out to Kyle, the tech that greeted me on my installation visit, for the outstanding service. Also to the first tech whose name I did not get but who also gave great customer service. I'll be back next time I need tires or a battery service performed.
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July 2020 by Ron S.
Amazing Sams Club and likely one of the top two clubs in the STL marketplace .Considering the current stressful times for suppliers, this club seems to be relatively well stocked. This club is also staffed by mostly friendly competent young people and but one or two older crabasses ( yes, that is a word ) . The store is maintained to meticulous order and is scrubby Dutch perfect . Glen Carbon Sams is a pleasure to shop and I need to drive from the remote corner of north county to do so, and love it ‼
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May 2020 by Pam L.
I have been struggling with a knee injury and bad arthritis on top. I went to SamsClub in Glen Carbon a couple of weeks ago. I needed to shop for my family , and usually take one of them to help me, but, they were all at work or out of town. When I got there, the employees were so incredibly nice!!! While there, I had asked a manager if I could possibly get help with a cart. Soon, a young man Named Ian had a cart, and was so kind !! In just a few minutes, he had gotten everything I needed. He helped me check out, and loaded my car, all with a smile. I am so thankful to SamsClub in Glen Carbon. Even during this difficult pandemic, they go up and beyond to help their guests. And thank you to The young man Ian, who had so much more work to do, but helped with a smile
