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September 2025 by Nate
Please learn to answer the phone instead of letting it ring and ring, then answering.
Be professional or find something else to do. 💯
*Updated*
I received a response from a review I had submitted asking what you guys can do to help. I would simply like to purchase a mailbox that I can younas a permanent mailing address. The store wants to make it difficult to do so and its not needed. I have a copy of my voter registration from the city hall with a signature on it and your store is saying it's not enough.
Are you going to help and make it easy or difficult for me to do so, based on your response provided to my review?
Take care and hope to hear from you soon!
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August 2025 by Toasterquestion
Fast and easy place to drop UPS items to return. I was returning an old device and it was super fast and easy.
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August 2025 by Callum Dollar
The man there was very nice and walked me thru the process very well!!! Before I did not know even how to do this and he made it very easy! Thanks!!!
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July 2025 by Crystal Williams
I go to a lot of UPS locations, and this was the quickest with the kindest staff I’ve ever had! Fantastic work.
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July 2025 by Paul Lewis
The associates working at this store are always friendly and helpful and do not seem overwhelmed by the number of customers entering the store. They are always smiling and ready to help.
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July 2025 by Julie Boucher
They're friendly and prompt. Always quick and easy to work with
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July 2025 by Cynthia Goldizen
Everyone at UPS was friendly and so very helpful!!
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June 2025 by Randy Manar
In and out
Easy peasy.
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June 2025 by Bash Anoth
UPS used to have great customer service and staff when they where in their previous location. It seems the staff attitude changed when they got better and bigger location. I felt the bad customer service experience last couple of time and ignored it thinking it may be due to all the changes going on. But this time, I just walked out since there is no reason to put up with such rude staff. It was the Staff on the first counter on left when we enter to the store @ about 12:30 pm, a medium tall girl. She couldn't even explain why I am charged for the envelope this time, when it was not charged before. It wasn't the charge, but the rude way she responded. She even not bother to give me back the envelope. I had to reach out and take it from her table. She was so rude that I was willing to drive to Fedex at Collinsville and pay more the stand by this girl's rudeness. Interestingly, the Fedex staff was extremely polite and nice and unexpectedly $5.60 cheaper than the girl quoted for a flat envelope shipment @UPS. ($10 flat fee at Fedex vs $15.80 at UPS with Envelope charge). Of course I am going to try again since this is very close to me than driving to Collinsville and hoping not to see this kind of staff next time at UPS .
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June 2025 by Jill Dupy
Every time I come here I get friendly and fast service. The employees have consistently gone above and beyond for me!
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May 2025 by J Byrnz
There are no signs until you pull up to the new location.
Which is visible buried by surrounding buildings.
I was told glenn carbon won't allow them to have a sign on the traffic side.
Bad on u glenn carbon!!!
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March 2025 by tena mayfield
Very nice and courteous
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March 2025 by Emma Evans
Came in earlier this week and was helped by a girl named Kate. She was so nice and made my returns so easy!
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February 2025 by Glenn Higgins
very good and efficient. DOGE could learn a lot from them.
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February 2025 by Michele McConville
Shout out to KATE for a job well done!!!! If it wasn’t for her I never would have survived all the packages I had to return!!!
