-
October 2023 by Brittany Miller
Had an excellent experience with the Glen Carbon location. Specifically, Madison was extremely efficient and I appreciate her help making it a smooth move-in!There are many cameras near the units and a gated entry that requires an individual 8 digit code to get in. I felt very confident my belongings were secure here. Wouldn’t hesitate to use this location for future storage needs!
-
October 2023 by Roy Griggs
Jessie and Meghan were super helpful and friendly. They helped me get the app set up and showed me how it worked and we got the new lease signed. Great service was definitely given
-
October 2023 by Larry Kennedy
Jess was AWESOME! Her patience & willingness to help the "technologically-impaired was off the charts! Great experience all around.
-
October 2023 by Rebecca Dunnebacke
My dad had a until for years. Since public storage took over the customer service has decreased. We ended up moving out and going somewhere else.
-
October 2023 by Ed Hightower
Jessie was outstanding and clearly understands the importance of quality service. She was great!!!!
-
October 2023 by David Kordenbrock
Jessie deserves a 10 star! She made the process super easy and was very knowledgeable!
-
September 2023 by Tay C.
Great experience overall. Really easy to open an account and a straight forward closing process too!
-
June 2023 by Ronda Dale
Great customer service! Stephanie and Sharee were very professional and helpful. Will refer to others
-
June 2023 by Athena
Just a nightmare worst experience ever. Sold all my things without any communication to me. My credit card had been lost and I had to get a new one. I was told everything on auto pay would update. This did not and I was unaware until I got an email saying sorry to see you go. I called and was told all my things had been sold. I just couldn’t even believe what I was hearing. This bill had been on auto pay almost a year and then 2 months no payment because I had a new card number and didn’t realize this payment did not update like others did. I guess what was the most shocking was the lack of any attempt to communicate. Just sale all my things and then send me a email after all things are sold thanking me for my business. I have no words for my hurt and disappointment.
-
June 2023 by R Burns
Did a wonderful job! Stephanie was very well spoken and made me feel comfortable and secure in my purchase.
-
May 2023 by Nicholas Chaney
Staff is extremely helpful and great! Location is extremely clean and above all other nearby storage facilities!
-
May 2023 by April Grimm
A great facility. Clean, safe, and convenient! Very nice staff as well. They were very helpful!
-
April 2023 by kara gray
Stephanie was great!! I called up there to get some information about the facility and she so knowledgeable and so courteous. She had all the answers, to the questions I asked, and even offered more information that I didn’t think to ask. She’s definitely has great communication skills and customer skills, and when I’m ready to move forward with this step, I will be using this facility for storage, because of her!! Thank you, Stephanie, for helping me and being so kind!
-
April 2023 by Luke Skinner
This is a great location for storage. Stephanie was super helpful and answered every question I had. The climate controlled units are very nice
-
April 2023 by Ella Hudlin
They deserve ZERO stars! This place is horrible! Since they purchased this local business, they have gone out of their way to emphasize that "people do not matter." They significantly increased the fees, then added additional fees for using a credit card and more fees to make online payments (which I was told this month after questioning an additional $1.99 fee on my bill). What a scam! Don't bother calling the office in Edwardsville/Glen Carbon area because they claim they don't know anything and can't tell you who can help. It's a very sad situation.
