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August 2023 by Krystal Lampe
Money center does not open until 7 am. Came in to cash check at 6:45 am, was informed money center opens at 7 am and that's IF the lady shows up on time....
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April 2023 by Richard I.
This store thinks you steal. I think it is completely offensive to ask someone who just paid for their items to show a receipt. I had my 3 year old with me and I took him here to pick one toy. I went through the self checkout, paid and took 10 steps and was stopped to show my receipt. By stopping me to ask for my receipt I feel as if they are accusing me of stealing. If my kid didn't have his heart set in this toy I would have immediately turned around and returned it. I called the store over and over to try to get through to the manager but had to get the guys in automotive to get the manager on the phone. As I explained why I find it offensive and was asking for the information for the general manager she hung up on me. Not professional, completely rude and I feel as if I was profiled. They don't care how much money you spend in their store. They have no problem accusing people of stealing with no reason other than how you look. No other stores do this to people. Walmart only catches 5-10 percent of the theft in their stores so why treat people who work hard for their money and spend it here this way? They are too stupid or lazy to actually do the work that would catch thieves. Instead they assume we're all stealing and want to make a scene as you leave the store. Spend your money where they don't treat their customers this way. It's embarrassing and offensive and they did this in front of my kid. This place is a joke and the manager I spoke too is rude and not capable of doing her job. she should get into a different line of work because customer service is not in her ability.
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March 2022 by Michael T.
They installed new tires and valve stems on my sons equinox. When a valve stem went bad they refused to replace it.
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January 2022 by My N.
Go anywhere else but here. My daughter not knowing better went here for tires and purchased a road hazard warranty on them. Getting them to honor the warranty was like pulling teeth. They nickel and dime you on every move made. It's well worth the drive to wells Norris in jerseyville because they include everything and even balance your tires for free if purchased there each time it's necessary.
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September 2021 by H 1.
Good selection, however it's clear the corporation is trying to cut costs as no one ever answers the phone and you can hardly find a worker to help you.
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July 2021 by Poiilui69 0.
This was the SHITTIEST experience in Walmart I've ever had some cranky bitch as lady at self checkout was being a dickhead know it all to me when I was just trying to check out with my sparklers. I was 18 and and didn't have my I'd on me and she wouldn't let my buy them and the part that pissses me off is that she was being extremely rude to me about it.. never going again highy dicurage anyone from shopping with that lady give her a zero star rating.
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May 2021 by Austin G.
you sold me expired ice cream cones. the cone tasted like soggy cardboard. i couldve died
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May 2021 by Ira L.
Six cashier and all self checkouts. Then seven or eight of those are down. You have to do the work now and still have to wait 10-15 minutes In line. What a joke this has become. They need to start giving us all 1092 forms for doing the work for them. It's not like they are lowering the price in all the labor they are saving. It's a challenge to find any associate to help you as well. If you don't have the app to look yourself just give up. This store needs a major change in leadership it never used to be this bad. Now the instock is horrible and service is non existent. They don't even schedule someone for the jewelry counter anymore.
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December 2020 by Courtney F.
I would give negative one thousand stars if I could. Not only is this store always a wreck, but there is zero customer service. My son got a few outfits for Christmas from family that didn't fit. Their current store policy is no returns over $20 without a receipt. No exceptions. This is the most ridiculous policy I've ever heard of. It's not only inconvenient, but also no other store does this. A multi billion dollar company is doing nothing for the public during a pandemic other than making life harder for customers trying to return things, and underpaying their employees by astronomical amounts. I have always disliked Walmart and I am not a regular shopper, but after today I will not spend another penny in a Walmart or a Walmart owned company for the rest of my life. That probably sounds dramatic, but this company is poison to communities.
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November 2020 by Pam L.
As always, I am very thankful for the Glen Carbon Walmart. The employees go above and beyond to help customers. Even when they are being verbally assaulted by customers. I love the fact that all of the staff, even though they are just as restricted from covid as everyone else. I moved from Glen Carbon, but I will always make the trip just to have the great experiences I always have.
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November 2020 by Robin G.
WORST CUSTOMER SERVICE EVER! I Went early this morning to do Thanksgiving shopping and then waited with many other customers 35 minutes for a checker. Management knew of the problem and did nothing to help. When a manager finally came to check, so offered no apology and was a little rude. She said they plan to get rid of all manned checkouts in the near future. WHAT HAS HAPPENED TO CUSTOMER SERVICE?? Not everyone wants to do this themselves. What about older people who would have a hard time with this? Life is hard enough right now without Walmart adding to the stress - but I dont think they are concerned about their customers as long as they have their profits.
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November 2020 by Brittany B.
I bet Walmart is making bank off customer now with the virus going around they won't return any items so u are fucked sitting with shit that don't work or that don't fit and then they tell u oh well we don't know how long it's going to be before u can return an item so make sure when u buy clothing buy it a size up or ask to see the product out of box before purchasing I bought several clothing items and needed to return some of them because they wouldn't allow me to use the dressing rooms and they will not return the items. I wasted money and they lost a customer. I've been a loyal customer to this location for 12 years and this is the first issue.
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April 2020 by Anthony V.
I was in walmart earlier when i came upon a kid in electronics who actually helped people..he went out of his way to actually do his job....... Took care of people asking stupid questions and acknowledging other xustomers..... I wanted to give him a tip but was told by others walmart ees r mot allowed to take tips.... Bummer ..i really apprecieate people who actuially do thier jobs. And im willing to pay for it
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January 2020 by Avonlea S.
For being a "college town" Walmart they don't do a very good job at keeping much of anything stocked. I've gone multiple times now and see isles and isles that look like an apocalypse happened...in the candles isle too! It's just a weird wal mart for being the location it is. And these times I visited were not during stow storm predictions
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March 2019 by Kayla V.
I bought some new headlights for my car & took the lights I pre-purchased to Walmart's auto center so they could install them for me. It generally doesn't take long to install new headlights, but for some reason it took them 45 minutes to install the headlights. They were not busy at all & had my car sitting in the garage finished for about 15 minutes before they remembered to come get us. BUT, that's not even the worst part- the next day I took my car to Valvoline for an oil change & when they popped the hood my old head lights were just sitting in there. Like come on people. It took you 45 minutes to change my headlights & you couldn't even do a good job?? The one star is for the person at the help desk because he was friendly. All in all, don't go to Walmart for good car service.
