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February 2024 by Jeanna Essick
Excited for new carpet that is available so quickly
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November 2023 by Laurie Richards
I would give zero stars if possible. I love the flooring product we picked out however the install and subsequent re-attempts to install correctly have made our remodel very disappointing.
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September 2023 by blake laughter
They didn’t complete our project, and three years later are taking us to court over the unpaid portion of our bill (after not having responded to our calls during the installation). I’d sooner do the work myself than ever let DeSitter into my home again.
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May 2023 by JoAnn N
I was given excellent service by ***** at the LaGrange location. Even though I didnt spend a lot, she treated me like an important customer! Thank you!
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May 2023 by JoAnn N
I was given excellent service by ***** at the LaGrange location. Even though I didnt spend a lot, she treated me like an important customer! Thank you!
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April 2023 by Ronald S
Excellent service in the store and phenomenal installation by their installer *********.
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April 2023 by Ronald S
Excellent service in the store and phenomenal installation by their installer *********.
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March 2023 by Earl and Mary S
Service was excellent. Very professional Installation people. Responded to changes that needed to be made. ***** stayed on top of everything. Communication during the process was excellent. We highly recommend DeSitter.**** and *********************
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March 2023 by Earl and Mary S
Service was excellent. Very professional Installation people. Responded to changes that needed to be made. ***** stayed on top of everything. Communication during the process was excellent. We highly recommend DeSitter.**** and *********************
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December 2022 by Courtney Cavanaugh
I had a great experience with DeSitter Flooring. Paul is so helpful and knowledgeable - and PATIENT!! I changed my mind so many names and he never seemed annoyed. The guys who came out to install the floor and rip out the old carpeting were very polite and informative as well. They did a great job on the installation.
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September 2022 by Janet D.
We had our floors and carpeting done in the first and second floors of our house. Joann helped us and she was fabulous. Went back yesterday to get samples and such for our basement. It was very close to closing time by my husband was there earlier working with a sales person. When I arrived, I was met by a woman who looked VERY annoyed that I came in at 4:50. Then the "sales person" told me to expect seams all over the basement because it is such a large area. They actually turned off the lights as we were still in the store. Clearly something has changed with DeSitters. Business must be so good that they are willing to "push" you out the door to make sure they close on time rather then take time to try and get my business. I am going to go somehwere else where the company actually wants to work with me, and does not seem annoyed by my presence.
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August 2022 by Frank Sylvester
Awesome from first visit to store. Tim took care of us . The installers Were the best. Great job .
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May 2022 by Roxanne Peterson
I give high marks and praises to both the owner Steve De Sitter and General Manager Ken Holthaus for their integrity and professionalism handling the replacement of my new carpet. I had purchased beautiful Masland wool carpeting during the fall of 2020. Within a year the carpet was fading throughout, in a low light room and immediately after reporting my concerns, their team kicked into high gear to have it professionally inspected to make a determination. The final process was when Mr. DeSitter and Mr. Holthaus came to my home for a final inspection to assess that the carpeting was indeed defective. Today, I was directed to visit their lovely store in La Grange and picked out a beautiful replacement carpeting. From my heart, thank you for your kindness and integrity. You have a standard to which others cannot match! 10 stars to this wonderful company and its leaders.
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April 2022 by Robert Vegter
We worked with Hana at the Glen Ellyn location. She was professional and very helpful. The delivery was on time and installation was done well. DeSitter also has one of the best selections of flooring and rugs. We would definitely purchase from them again.
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March 2022 by Michelle P.
DeSitter Flooring has been such a pleasure to work with! We have now had two separate occasions in which they custom made some rugs for us and it's been fabulous! Paul is so easy to work with and helps you stay within your budget. We highly recommend for not only residential but commercial use as well!