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February 2024 by keirra augelli
Staff was super friendly and helpful great service highly recommend this shop
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January 2024 by James Minogue
Hector was very professional with everything.Tire was patched all done in a timley manner
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January 2024 by Joe Bonham
Staff is always patient and explains my service thoroughly.
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January 2024 by Peter Czamanske
Quick turnaround. Nice job
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January 2024 by MM
Employees and service advisors are always polite and helpful. The tires were a lot more expensive than I wanted - but the vehicle drives great now.
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December 2023 by Tony Coco
Honest, friendly service.
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December 2023 by Brett Johnson
Got 4 new tires for my explorer over a year ago here. I didn't even notice for like 6 months until a co worker pointed out my rims r all bent from them changing my tires. Now I need new rims. + I recently moved and called Firestone in Hanover Park 2 replace the front tires on my marquis. They where only 3 yrs old. Nick told me they wouldn't honor the warranty cause the tires wore unevenly n that is my fault lol went 2 Belle tire then n very happy
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December 2023 by Mike Baldwin
Excellent service I have been going for over a year and everyone there is very professional and they do a great job with customer service and work on my vehicle I highly recommend them to my friends and family thank you again for all the work that you guys do
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November 2023 by Matthew Atwood
Trash. 2 and a half hours for a scheduled oil change. Kept having to call for updates after they originally told me 30 minutes. When I arrived to finally get my truck, no apologies or anything from the staff. Just a “we suck. Sucks to be you, a paying customer.” Steer clear if you’re on any kind of schedule. Francisco and his team couldn’t manage a schedule if their lives depended on it. This is the second time out of two tries at this location. They’re 0-2 and I won’t be back for a third.
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November 2023 by Muhiddin California
Best service ever! The lady with pink hair has been a life-saver! I brought my MB glc300 with headlights issue. I had the bulb with me. She installed so quickly and didn’t even charge me for it. Thank you so much!!! I’ll soon come back herr for break pads replacement.
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November 2023 by Mary Kate Clucas
Unfortunately, m last two visits have been 5+ hours for an oil change, despite making an appointment and explaining that I had to pick up in a certain window. Services were much faster in the past. Disappointing.
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October 2023 by Stan Gora
Badly needed tires. They were able to install them the same day. A quick and painless transaction.
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August 2023 by Josh Currier
A few months ago my car overheated less than a mile out from this Firestone and so I dropped it off there. They quoted me $1650 for a repair. I ended up getting my car to my local shop who did the same exact repair the Firestone quoted me for (and part charge the same as well) for 750$. They will take your money
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July 2023 by Nick Tomaro
I came in for an oil change and tire rotation. Also asked for them to check out a thumping sound I heard while driving. They were not able to replicate it and that is not a big deal. However, they told me my front brake pads were at 2mm. The pads and rotors were replaced less than 6 months ago, probably have less than 5,000 miles on them. Quoted me around $1200 for new pads and rotors. The service here is quick and the staff is extremely kind, prices are affordable. That being said I will not be returning if they are going to lie to me about my pads to make a quick buck.
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May 2023 by Gwen Ross
Never going here ever again. I brought my car in January and paid for the full body inspection. They sent me away claiming nothing was wrong. I returned in February because the car was making a loud noise when accelerating. I paid for the full body inspection again and I was informed I had 1/8th of an inch left of my brake pads and almost no oil in the car. I asked how this was missed in my January inspection and I got no response. They also told me the noise upon acceleration wasn’t a problem. Finally at the end of March the noise got so bad I took it to a different shop. They told me the exhaust had been leaking this whole time and that’s what the noise was. Very scary that they let me leave with all these issues. I am lucky I didn’t break down or get into an accident. Never go here unless you want to be overcharged and get horrible service.Services: Brake service & repair
