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May 2023 by Corinne I.
I opened a business account today and didn't have everything I needed. My banker Tom was very helpful, made a phone call and printed the paperwork I needed from the State!
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March 2023 by Percy Pomeroy
Change machine is free! No service charge. Easy peasy.
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September 2022 by Dorothy C
Would like to give minus 50. Terrible bank. No customer service. Employees not trained. Every time I go in they are in the office with door closed guess having a meeting. Have meeting before hours. They don’t care about cust. 3 people waiting today for a personnel banker and people in room just kept looking out but never came to help. I finally left after 30 min ati went to different branch. Closed all accounts at this bank They do not deserve business. Customer beware of service you will get. Like non existence
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June 2022 by FOX VALLEY AERIAL IMAGERY
Wish I could have given them 0 stars, totally not helpful...locked my account for a week for depositing checks, written from this bank no less. Unwilling to help at all. Total runaround!
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November 2021 by Shabana Saeed
Excellent customer service. I went today to open an account there. The relationship manager Chris Pingitore was very professional and polite and helped and explained through every step of opening the account
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April 2021 by Donald Clark Peterson
Great full service bank Evelyn Rodriguez the branch manager has been extremely helpful especially with the SBA loan, walking me through all the steps so I can finish all that is needed for the process. Everyone else are very friendly and helpful! I highly recommend this bank for all your needs
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March 2021 by Theresa Balagtas
I got my first mortgage and refinance with Wintrust. What a great experience working with Ken Dillenkoffer on refinancing my mortgage. Ken is incredibly knowledgeable, very responsive, and provided the best customer service. By far, the easiest, most painless mortgage process I’ve done! Thank you Ken!
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March 2021 by Richard J Daluga Jr.
Love this branch the staff is amazing. Everyone is extremely friendly.
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March 2021 by Jorge Diaz Jr
I've had my account with this back for about 3 years. Joy Ortiz, the assistant branch manager, sent me a letter that they were closing my account.I was shocked because my account has never overdrawn. Never wrote checks from it so never wrote bad checks. I decided to go in to the branch and see why.Why were they closing it??? BECAUSE I SENT MONEY TO MY FAMILY OUT OF THE COUNTRY!!I'm Mexican!! That's what we do. I have family that does not live in the USA. Simple.Joy Ortiz, said it was suspicious that i sent money through Remitly to another country.Suspicious?? Nah that's discrimination.I specifically asked her if I violated anything in the terms of the account or did anything wrong. She said, no I did nothing wrong.I took my money and left. Take your money elsewhere. Not a place you want to bank at.
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August 2020 by Ems M.
It took several months to finally get my mother in law's accounts all closed and out of this bank. The nightmare of dealing with them is over! Only my opinion, but the words unhelpful, unprofessional, uncaring, and bad would fit.
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July 2020 by Tanya K.
I'm not a customer here but I do come to the location every two months to use the coin counter and every interaction has always been friendly and positive. They offer free coin counting which is rare these days.
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June 2020 by Dawn R.
I've had an account here for more than 30 years. Really frustrated with the customer service. I had an awful experience with Chris. My son's account wasn't set up correctly. I caught the mistake and then another mistake was made. I had to complain two levels up to get it corrected. Also had to deal with the phishing scam from another Wintrust bank than impact my account and my son's. I've been coming here for decades since I was a kid. Also had issues when I mentioned I was getting paid in Euros and needed the SWIFT number and was given the US dollar number and payment from Europe -- which I had specified was going to be paid in Euros wasn't the right account number and it took over a month to get the funds routed to me because of a banker's mistake. Even trying to get a hold of someone today it was more than a 30-minute wait to get a call back.
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May 2020 by Brygette Lopez
I have banked at this bank since I was 16. I loved the feel of a local community bank. I spoke very highly of this bank to my fiancé and convinced him to open our account here due to the fact that I've had stellar service in the past. Unfortunately, customer service has gone down hill tremendously. My fiancé does emergency response and has his wallet missing. During covid-19 we all have been stressed and were worried about how to get his cards and DL back.In our shock, the DMV was more than helpful in sending him a DL via mail and giving him a link to access his DL in the meantime for him to drive. Chase has been phenomenal and understood our situation (on top of covid-19 we had a funeral for my fiancé's grandmother) and Chase was sympathetic to our situation. Got him his card in the mail, expedited the time and waved fees, as well as giving him an atm card to use in the mean time. Next, we called Glen Ellyn Bank & Trust and a call center answered and said that we would be able to get his card that same day! Amazing, right? We thought it was the perk of a community bank. Unfortunately, that wasn't true. My fiancé went there and was asked who told him that and that they wouldn't be able to print him his card. Evelin who is the branch manager and Tom a banker there and a couple other bankers made this experience miserable. Questioned why his DL was on his phone, wanted him to do a survey (which really is a waste of time to figure out identity, wouldn't your name, drivers license, SSN & birthday suffice, or call me since I'm the other one on the account?) and knew we had a funeral to get to the next day and yet insisted to do the survey on the day of the funeral. One of the bankers even said, "you have your fiancés card for the funeral, what's the problem?" I was appalled by that answers. We gave them a time frame from 10-11am to call, they called at 11:40 when we're on our way to the funeral. We told them now is not the time. We told Chris that we want Evelin to call us on Saturday, she never did. Instead, Tom who has by far a horrible customer service in that bank, called to do the survey. I explained to him what is going on in which he admitted he was one of the bankers at the beginning of the situation (we couldn't see who people were because you can't go in the bank). Still, attitude was given. We asked to speak to Evelin since she's the GM and at that time I didn't know she was one of the people who talked to us in the beginning and there was no concern on her end. Their excuse was dealing with covid-19 they've been stressed. Well, we're all stressed during this time- I am not accepting that excuse. I was very tempted to cancel ALL my accounts there and I verbally told Tom and Evelin that and they said that that's fine I could do that. No attempt to even save a customer that has banked there for over 10 years. None of that! But my fiancé said we should just get the replacement card and be done with it. Fine. Tom AND Evelin said that the card was printed and it's in the envelope and to come and get it because they're about to close. We hurry and head over to the bank and find out both Evelin and Tom lied to us and the card was not printed that the system failed and that it would either take 8 minutes to get the system running or we had to wait until Monday. At this point, we cancelled our accounts and left with a distaste for this bank. Neither of them wanted to save a relationship with someone who has banked there for years and were so quick to close our accounts Thanks Glen Ellyn Bank and Trust for showing us how you really treat customers who've banked there for years.Next time don’t over promise and under deliver.
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April 2020 by Brygette L.
I have banked at this bank since I was 16. I loved the feel of a local community bank. I spoke very highly of this bank to my fiancé and convinced him to open our account here due to the fact that I've had stellar service in the past. Unfortunately, customer service has gone down hill tremendously. My fiancé does emergency response and has his wallet missing. During covid-19 we all have been stressed and were worried about how to get his cards and DL back. In our shock, the DMV was more than helpful in sending him a DL via mail and giving him a link to access his DL in the meantime for him to drive. Chase has been phenomenal and understood our situation (on top of covid-19 we had a funeral for my fiancé's grandmother) and Chase was sympathetic to our situation. Got him his card in the mail, expedited the time and waved fees, as well as giving him an atm card to use in the mean time. Next, we called Glen Ellyn Bank & Trust and a call center answered and said that we would be able to get his card that same day! Amazing, right? We thought it was the perk of a community bank. Unfortunately, that wasn't true. My fiancé went there and was asked who told him that and that they wouldn't be able to print him his card. Evelin who is the branch manager and Tom a banker there and a couple other bankers made this experience miserable. Questioned why his DL was on his phone, wanted him to do a survey (which really is a waste of time to figure out identity, wouldn't your name, drivers license, SSN & birthday suffice, or call me since I'm the other one on the account?) and knew we had a funeral to get to the next day and yet insisted to do the survey on the day of the funeral. One of the bankers even said, "you have your fiancés card for the funeral, what's the problem?" I was appalled by that answers. We gave them a time frame from 10-11am to call, they called at 11:40 when we're on our way to the funeral. We told them now is not the time. We told Chris that we want Evelin to call us on Saturday, she never did. Instead, Tom who has by far a horrible customer service in that bank, called to do the survey. I explained to him what is going on in which he admitted he was one of the bankers at the beginning of the situation (we couldn't see who people were because you can't go in the bank). Still, attitude was given. We asked to speak to Evelin since she's the GM and at that time I didn't know she was one of the people who talked to us in the beginning and there was no concern on her end. Their excuse was dealing with covid-19 they've been stressed. Well, we're all stressed during this time- I am not accepting that excuse. I was very tempted to cancel ALL my accounts there and I verbally told Tom and Evelin that and they said that that's fine I could do that. No attempt to even save a customer that has banked there for over 10 years. None of that! But my fiancé said we should just get the replacement card and be done with it. Fine. Tom AND Evelin said that the card was printed and it's in the envelope and to come and get it because they're about to close. We hurry and head over to the bank and find out both Evelin and Tom lied to us and the card was not printed that the system failed and that it would either take 8 minutes to get the system running or we had to wait until Monday. At this point, we cancelled our accounts and left with a distaste for this bank. Neither of them wanted to save a relationship with someone who has banked there for years and were so quick to close our accounts Thanks Glen Ellyn Bank and Trust for showing us how you really treat customers who've banked there for years. Next time don't over promise and under deliver.
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April 2019 by Gina P.
I wanted to support a local community bank with no checking account fees but after about 3 years of giving it a chance here, I'll likely be closing my accounts this week. First and foremost, there are two wintrust ATMS in glen Ellyn. Beyond those, the next closest ones are in downtown downers grove or elmhurst. The two atms in glen ellyn that are accessible to me from the Lombard area are constantly down, or shut down halfway through a transaction and display an "out of service" message. I am dead serious when I say this happens 3 out of every 5 times I try to use either one of them. The mobile banking platform is archaic at best. It absolutely sucks. I haven't even been able to log into mine via the app for about two years. For no discernible reason. I've contacted the bank multiple times to try to rectify this, and each time someone has told me some form of "I don't know, it should work". That being said, the customer service here also leaves something to be desired. Everyone is nice and professional yet it seems no one can solve my problems. I left my debit card at an ATM a few months ago and have tried calling multiple times to talk to someone about replacing it. I did receive a voicemail back from a banker, but when I've tried to call back, I catch the voicemail or a teller that tells me no one is available. I ended up using my partners card which is also tied to the account for the sake of ease/time. Today, I went to the ATM to deposit a check. The ATM spit the check out, and then displayed a message that said "your card is being retained for security purposes." At this point I'm beyond annoyed and frustrated. A bank that can afford to have ATMS at wrigley field should be able to operate better than this. Clearly their priorities are elsewhere.
