H&R Block offers a generally positive experience for many customers. Clients appreciate the helpful and friendly service, especially from knowledgeable tax experts who make the process smooth and quick, whether in-person or virtual. Some reviews highlight staff members going above and beyond, such as helping with copies and staying late to assist. However, there are concerns about the cost, which some find a bit pricey compared to other options like CPA firms. A few customers experienced issues with the knowledge of their tax preparers, leading to mistakes like unexpected balances due. Overall, H&R Block is seen as a good choice for tax help, with many satisfied customers returning year after year.
Sue Drew’s has been my rep for years now and is the best!? Professional, friendly, and very knowledgeable.
March 2026
Quinn did an amazing job and had great customer service!
March 2026
See Quinn! Great person, down to earth, and actually cares about you. After having a bad experience in 2021 with Downers grove HR Block, this year really changed my mind about them. Quinn was great and helped tremendously!
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
