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November 2023 by Katie Cardwell
Ben was extremely helpful and responsive and offered lots of options that helped us make decisions.
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November 2023 by Jen K
We had a wonderful experience! He was patient and answered the many questions we had in order to purchase the mattress for us!
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November 2023 by Kelly Cornell
Jackie did a great job of listening to our needs and making suggestions!
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September 2023 by SUE BURKE
Great decks toon, very helpful sales associate, awesome financing deal! Very pleased.
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September 2023 by Melissa Nunez
Best mattress specialist in the market - GO SEE Debbie Skowron. I've been the mattress firm previously when I was younger and usually the sales representative are rude or pushy instead of letting me decided and determine what I need or want. This time Debbie Skowron really made me and my son feel comfortable. She was polite and wanted to know what I wanted and needed. She really understand and doesn't see you as a dollar sign. She allows you to take your time and discuss options.
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September 2023 by Dave Basener
We worked with Derek. He was very knowledgeable and was able to clearly describe the differences between brands for the same firmness ratings. We never felt rushed even when we went back and forth between two mattresses on opposite sides of the store.We also never felt the slightest pressure to get a more expensive mattress. Derek was always focused on determining what we needed based on our descriptions and preferences.
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July 2023 by Audrey Morris
Very fast and efficient service. Derrick was very helpful, he went far and beyond to make sure I got exactly the type of mattress I needed.
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July 2023 by Eli Grushka Cox (Harmony)
Friendly, professional service and came up with a delivery solution for my moving needs as well.
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June 2023 by barbara j santana
My husband and I were very pleased with the assistance of Derek who was very knowledgeable of the products. He was not a pushy person, he let us take our time and he answered all our questions. We really had a pleasant time and didn't feel rushed or pressured. Before we even went into the store I said to my husband we were just going to look, because that's all I wanted to do, but as we were there we felt very comfortable and chose to buy a new mattress and base. Thank you Derek for being our kind of salesman ( because I can't stand "pushy" salesmen!)
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May 2023 by Dawn Featherston
Excellent service! So friendly and knowledgeable! We had the best experience! Thank you!!!
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February 2023 by L M
We experienced exceptional customer service from the whole crew at Mattress Firm. Ben and his crew are awesome!
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November 2022 by Lauren Purdom
We had a great experience with Debbie at the Glen Ellyn location. She was very helpful with helping us pick out two mattresses. We will definitely go back in the future!
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November 2022 by Michael Schmidt
Great mattress. Excellent delivery several days later. Delivery charge seemed steep. Over 20 percent of purchase price
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September 2022 by Kai Serrano
If I could of left bo stars I would of. I AM VERY UNHAPPY!!!! I purchased a mattress, a mattress protector and an adjustable frame. However today on the delivery day I did NOT get my mattress because the warehouse messed up! Now I am being told that now my invoice is locked and no one can make changes on it soooo I don’t even know when I will receive my mattress that was already paid for! I will have to sleep on the floor until the warehouse gets it together and sends me what I paid for. I have Rheumatoid Arthritis and sleeping on the floor is not good for my body at all!!!! The salesman Bill has been amazing at trying to help and the delivery guys were nice but the warehouse oh no they are just doing who knows what while I wait and wait for a mattress I paid for and had to pay extra aka platinum service to have it delivered in my house today which never even happened!
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September 2022 by Tanya Serrano
If I could of left bo stars I would of. I AM VERY UNHAPPY!!!! I purchased a mattress, a mattress protector and an adjustable frame. However today on the delivery day I did NOT get my mattress because the warehouse messed up! Now I am being told that now my invoice is locked and no one can make changes on it soooo I don’t even know when I will receive my mattress that was already paid for! I will have to sleep on the floor until the warehouse gets it together and sends me what I paid for. I have Rheumatoid Arthritis and sleeping on the floor is not good for my body at all!!!! The salesman Bill has been amazing at trying to help and the delivery guys were nice but the warehouse oh no they are just doing who knows what while I wait and wait for a mattress I paid for and had to pay extra aka platinum service to have it delivered in my house today which never even happened!