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February 2024 by Omer Mohammed
I told the cashier 3 times the same order and somehow they still messed it up. worst Panera Do NOT reccomend.
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February 2024 by Micheal Regan
No one was available at register, an employee came up to the front, but did not acknowledge us. I then went to the kiosk, only to realize it doesn't take cash (I use cash for smaller purchases), then they were out of bread, so chips or apple only for the side, and they got my order wrong (I check, it was entered correctly). They can do better than this.
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January 2024 by enc travel
We bought Panera Duets. Tuna Salad and Veggie Sandwiches.Tomato soups and Veggie Sandwich were good. But the bread of Tuna Salad was cold and dry.
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January 2024 by Heather Riggs
I appreciate the attention to my order. The part of the order for someone with an allergy was bagged separately than the rest and the two drinks that looked the same were labeled with pen at the top. The food wasn’t thrown together like most casual dining places, rather it was assembled with care. Thank you for taking the extra time to make enjoying your food easy!
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January 2024 by Akila Grace
I was given the wrong soup.
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December 2023 by Tina Tee
I get that you were closing. In fact I didn’t realize that before I placed a delivery order. But you continued to talk over me before I could explain to you what was happening. Incredibly rude person on the phone. I’ve worked in the restaurant industry and nothing is worse than someone ordering right before close. I was going to cancel the order but it had already been picked up. Whatever woman answered the phone a little after 9pm Saturday, December 16th, I’m sorry I placed an order so close to closing time, but don’t talk over customers when they’re trying to explain a situation to you.
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December 2023 by Jeremy Gesicki
Good food. Nice quick bite to meat and catch up on email.
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November 2023 by Amanda Yale
Cold food delivered also extra small and cheaped out on the ingredients.Sad.
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November 2023 by Dark Hunter
One of our orders was completely forgot. I didn't get the sandwich I ordered. We tried calling but nobody answered the phone. On the orders we got all the bread was extremely hard.
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November 2023 by Lorena Donovan
The Teriyaki bowl was nasty. Bad chicken pieces and over cooked Broccoli. Even the chicken noodle soup tasted like cardboard.
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October 2023 by Mike K.
Ordered a chicken salad sandwich here yesterday. The chicken salad had no taste at all. Zero! Must have been made with plastic. Yuk!
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October 2023 by Debbie B
The Panera in Finley Square in Downers Grove is worse than a colossal joke. First, the employees decided not to have unsweetened tea available. Why? I dunno, I'm told. I ask a gentleman coming out of the kitchen. He goes back in, doesn't return. A female comes out to ask if I want to order anything. I ask about iced tea, she says I dunno. I ask about Mac and cheese. It's 6 pm, and she says they're out of it. She's about as exuberant as if she were awoken from a dead sleep at 3 am. They did have flatbread. How nice. As for iced tea, no matter when customers come in, the staff doesn't bother making unsweetened tea. Now what is the sip club for? Useless, I say.
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October 2023 by Emma Austin
Threw apple juice at me twice through the drive window. Did not love this experience will not be coming back ever again! I hope the managers will one day make their staff not hate their job.
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October 2023 by Laura E.
Rude employees at the drive thru. I asked for my bread to be sliced and the guy said it was already sliced which it wasn't. When I tried to talk to him he walked away and refused to come back to the drive thru window. Shame on you Panera for your poor customer service and employees that have zero customer service skills.
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September 2023 by WARD VANDERWAY
Reasonable service for fresh made hot sandwich large enough for two. Food is good quality and delicious ?