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March 2024 by C S
The person taking the order just seemed like they hated working there, very short toned, no personality, young girl taking the order. I read another person's review after I wrote my review and I completely agree. These are immature young girls working there. I noticed the attitude too. I had to edit my post after reading the comments. I said several times not to add any hot peppers. Lately the hot peppers at Pot belly have been extremely spicy. It clearly says NO Hot Peppers on the wrapper, they added 3x the amount on each sandwich. I normally eat very spicy, but this is ridiculously spicy!! I asked for all the other toppings, Lettuce, Tomatoes, etc on all orders, my mediterranean sandwich only had Hummus, Cucumber and tons of hot peppers ?. The sandwiches were extremely spicy even after removing the peppers. My family couldn't eat their sandwiches. We threw them out and ordered from somewhere else. Not what i expected after a crazy busy, hard day of work!! Never going back to this location! Paid full price for this garbage!!
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February 2024 by Afifi Kadadu
If I could give 0 stars I would. This is the one and only time I’ve ever left a review.I came in and ordered my BLT with no tomato. They not only repeated back to me no tomato but I said it twice. They all giggled and whispered behind the counter making me feel weird. It was like a group of bullies. Only to come home to extra tomatos on my sandwhich. I have social anxiety already, I was having a bad day and for some reason they thought it would be funny to pick on me.I went back a handful of times because I really do enjoy Potbelly’s but every time the customer service is worse than ever imaginable. Being made fun of by all the employees is a weird experience. Kindness goes a long way.
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February 2024 by Thomas Hellsinger
I've been coming to this store for over a year now and the place has really gone downhill over the last couple months. They're always out of everything, the customer service is nonexistent, and they're always understaffed in the morning. I can't even come in for lunch anymore because it takes too long to get my food and I don't have enough time for my lunch break to eat it
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January 2024 by N B.
Syndey or Cindy whatever her name is complained to her coworker just because I asked for ranch on my sandwhich. It's a sandwhich shop, your getting paid to make ME a sandwhich. Not a good look arguing in front of your customers . I never had an issue before asking Potbelly to put ranch on my sandwhich until today.
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January 2024 by J Mark H Grashel
Customer service at this location is
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November 2023 by mike
This place genuinely gets such a bed reputation to the point where the reviews aren’t even reflective of what the actual service is like. I got my sandwhich perfectly fine with ok service because they were extremely busy. People seriously need to be kinder to fast food workers and have a little more patience.
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October 2023 by Shadow Lynx
I've always enjoyed their Mediterranean and the service is always good. Combo meal prices have gotten out of hand but that's kind of everyone, unfortunately.
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October 2023 by Michael Morley
Attitude adjustments are needed over here and a little pride in making the sandwiches...this location sux
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October 2023 by Dado
Just now seeing all these horrible reviews or I would have never ordered here!First Issue-Placed an order on the app.-Arrived 15 min later with nobody in front of me.-By the time they finished my sandwich is was 10 minutes and 4 cars were behind me at that point.-What's the point of ordering ahead and wasting time on an app when it actually takes longer than just ordering in store???Second issueOrdererd and paid for a wreck sandwich, received Turkey only with half of the typical condiments missing and the kids absolutely hate. Not only was the sandwich that I paid for in the garbage, but I had to leave the house again to purchase another meal somewhere else. Never again
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July 2023 by Crumbo
I went through drive thru and ordered Italian sandwich, chips and strawberry shake. Got a very hot, greasy toasted ham, I think there was a slice of bologna, nothing else….no chips, strawberry shake was fine. We didn’t bother to call and complain, we just won’t return to Glen Ellyn Potbelly. We like the one in Danada…they have never messed up our order.
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July 2023 by Logan Quest
Potbelly corporate and this location are engaging in blatant fraud for my $150 catering order. When I went to collect my order, Shift Supervisor Maria was rude, unapologetic, refused to assist me, and began yelling. Do not visit this location or order through the Potbelly website because they will steal your money. I've requested the store manager, regional manager, and reached out to Potbelly corporate without any response. I will be contacting my bank and the BBB to report fraud.
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June 2023 by Tara Hinkley
After ordering online for pickup, and arriving home with my order I discovered my sandwiches were not what I ordered. No big deal I called to let them know and asked them to remake them. I thought it was a bit odd that they wanted the sandwiches back, but that’s fine. What I didn’t expect was to have the sandwiches picked through in front of me and then get argued with that only one sandwich was wrong. After all that I still had to wait for them to get made. When I got back home, the subs were right, but the toppings weren’t! Ridiculous! This place is too expensive for this kind of service. I won’t be returning.
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June 2023 by Caroline O.
Very slow service. Took 10 minutes in the drive thru. Workers kept having to ask me questions about my order and gave me the wrong item a few times.
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June 2023 by KB
Been going here for a few years now and it's going downhill. Past 2 occasions have been faulty and pretty bad. A wrong order and very old mac 'n cheese. Check out is always a scramble for the cashier. Food still alright, certainly not great, but the service is becoming a dealbreaker.Vegetarian options: While they have veg friendly options be sure to check your order.
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March 2023 by Christina Prince
Great food but they forgot to give us our chips with our to go order ?