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“This is a super well run and clean facility. Ron, the manager, is amazingly nice and helpful. I had never rented a storage unit before and he explained everything. 10/10 - would recommend.”
“Came here to pay my bill and there was a new face. She was so sweet and smiled the entire time. We need good customer service like this all the time thanks khalilah”
“The best mover ever! John and Joe did a fantastic job packing and loading our shipment. In the end, nothing was damaged and arrived perfectly. Super highly recommended!”
“the staff here is SO helpful and kind
good people use this business! i lost my license/debit card/credit card when it fell out of my wallet in the parking lot and it was returned!!!”
“Ken and his team did a great job from start to finish with our move. Great communication and follow up. I don't want to move again, but if I do, Chicago Office Movers are my first choice.”
“Tina was so helpful finding the best option for the space we needed. Her customer service made this experience the best!! If ever need another storage room we will definitely return! Thank you again Tina!!!”
“Letty, was very helpful getting me set with a unit.
As well, Kathleen in the office called me to let me know that I had not installed my lock on my unit correctly and it basically was unlocked after I started renting. I promptly went there and fixed that. A big thank you to Letty and Kathleen!”
“Very happy with this experience. Harmony (site manger) did an outstanding job of taking me through the lease experience. Very professional, knowledgeable and thorough. I highly recommend trading with Metro Self Storage in Oak Brook Terra ce.”
“This place is fantastic. The property is always clean, secure, plowed in the winter, and very well maintained. There are plenty of storage options to fit whatever your needs may be. Inside, outside, conditioned, non conditioned, parking. You name it, they've got it!
The real gem, though, is Kathy in the office. She is always cheerful, helpful, and a pleasure to speak with. Kathy consistently goes above and beyond to make sure you have the best rental experience possible. If you have questions or run into any issues, she will take excellent care of you. She’s knowledgeable, professional, and truly a lovely person.
I can’t recommend this place enough”
9AM - 4:30PM
1205 S Neltnor Blvd, West Chicago
Self Storage
“Craig and Mike helped me get into my unit
Professionally and quickly. I was on the way to work and they expedited the process. I was very pleased and impressed with how they got me the unit showed me the property and got me to work!! Thank you fellas”
“This would easily have been a five if not for the damaged property, lack of response and the delivery driver. My move was from Midwest to the East coast. My experience with the team in Chicago was excellent. I was going into storage initially. I was told it would go into crates, I was told I could use my own blankets. No crates and my blankets disappeared in the process. The driver on the delivery end was very aggressive and was only concerned about how the outcome looked for him and not whether I was a satisfied customer. Moved items into the house to discover many items damaged. The major item was a stand up desk that I will have to replace at my cost.
Have reached out several times to the team in Chicago with no response. In the end it was disappointing.
I revised this to a 5 star, as it was my experience with the team in Chicago and that same team resolved all issues to my great satisfaction. I do believe I can recommend this team as they are very customer focused.”
“The act of moving itself is stressful. Now add on storing your belongings and there’s a whole new level of uncertainty. Diane was there to help me from the beginning answering any and all questions I had assuring me I was making the right choice. She was right. She really took the stress out of this part of my move. I always leave with a smile knowing she’s around to help! Thank you.”
“Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! ???❤️”
“Absolutely great customer service provided by Mauricio! He was VERY helpful and went out of his way to give me the best deal and service! Definitely would recommend him to all my friends.”
“Great storage space. Great staff and very convenient. Barb and Angie were very helpful and informative with all of my questions and concerns. I’d highly recommend this location.”
“Delivery and assembly of yardbird patio set.
Great service! They arrived when they said they would. Assembled everything. And positioned the items in the locations we requested.”
“12/9/25 Update : I needed yet another (third) rental. This time an outdoor spot and once again Liz.... Yep, Liz taken the time going over all documents, indicating where my spot will be & being kind as anyone should.
I wouldn't have thought of any other location.
Liz had been ever so helpful setting me up. Highly recommend.”
“I've been using public storage for over 15 years. Today I came in to change my info on my account. I had the pleasure of meeting your employee Frank. He was very informative, well put together and knew his stuff. Definitely an MVP.”
“Theresa was very friendly and helpful finding me a unit closer to the elevator! I have a hard time getting around and being close to the elevator is essential! Thank you so much for your kindness and thoroughness!”
“Walked into CubeSmart needing a unit quickly after shopping around the other local places. Kenya was amazing!!! Answered all my questions, showed me the unit I would be getting and got lease agreement done in under an hour. The place is very nice, clean and the accessibility is convenient also.”
“Denice is a fantastic manager. She has answered all my questions and fit me with the correct size unit at a decent,affordable price. She's very friendly! Thank you Denice”
“Great experience today at Extra Space Storage in Elmhurst, Illinois on Industrial Drive with Shantel Tate. She was pleasant, very helpful and knowledgeable. Would highly recommend this location!!”
“About 18 months ago I moved from a 1-bedroom apartment in one state to a single bedroom in a shared house in a different state. I had never seen the storage unit facility before and never used a storage unit. I did not know how big a unit I needed either, and was struggling to figure out what would be right. I was able to talk to a real person when I called Public Storage pretty quickly, and they were able to help me figure out how large a unit I needed and to set everything up so it would be ready when I moved.
I was dreading getting everything out of my U-haul and into my unit, but when I got there, there were flat carts available. No extra charge, and enough that my family and I could make several trips at once. It was incredibly easy when I got there as well, the lock and key were in my unit as I had been told they would be, all I had to do was load the unit and lock the door. I was able to access my unit whenever I needed to, and I never felt unsafe, even going alone. I had a code to enter and exit, and there was room for 2 vehicles to be side by side, even if one was a truck. The first time I accessed my unit after moving, I did not lock it completely correctly and I got a call that evening from an employee of Public Storage. I was very impressed to see how responsive they were, and that they check the facility regularly.
There was one rent increase in the 18 months I was there, but it was less than $50 more, and I was informed of the change on the app, by email, and by letter. When I was able to move into a new apartment, setting up the move out date was extremely simple. I could do it on the app, and I did not have to provide much notice. I still got an email and a phone call from a person to make sure I knew to take my lock and make sure I was out by the date I had given. The requirements when moving out are also posted on the latch of each unit. Move out was pretty smooth and I get to keep my lock.
All in all, it was a great experience. Thank you Public Storage. If I every need a unit again, I will definitely come back.”
“I called several storage companies to gather information about their availability and services. By far Jim was the most diligent and professional. His follow up was excellent and he went out of his way to provide great service. I would highly recommend you deal with Jim at Safeguard for your storage needs.”
“Public Storage has great customer service and Adriana helped me a lot when I needed to rent my unit. Adriana walked me through the whole process and was very detailed which made the process quick and non stressful, thank you again!”
“I just wanted to take the time out of my day to say that Alex from safeguard was great. She helped me out today very quick ,very fast. Made it easy to get in and out and on with my day. Thanks!”
“I am very grateful for my experience with this storage facility. The manager Angie was very understanding and worked with keeping me updated on the steps I needed to take when I fell behind on my unit. She was very helpful . She was able to waive some fees and get an adjustment on my unit to help me get back on track with my payments. I highly recommend this facility and it feels good knowing that there are people like Angie that are for the customer. It is a great piece of mind knowing that they are willing to work with you and it means a lot with the importance and value of my personal belongings in my unit. Keep up the good work Angie.”
“Anita was very courteous and helpful. Showed me exactly how to punch in my code when entering and leaving. Showed me exactly where my unit was. Explained my bill to the tee! If you need to rent a unit, make sure you ask for Anita! She definitely understands what customer service means!”
“Nice location and the storage space I’m renting has more than enough space. Not only that the customer service is outstanding. This agent consistently provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently. I was impressed by her commitment to going the extra mile to make sure I was satisfied.”
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“We were full time travelers and needed a place to secure our possessions for an extended period of time. We chose this one because of location and it was indoors. We rented for 8 years and 3 months. We just moved out because we bought a place out of state. We were very happy with the quality of the building, never a bug, not even a cobweb. It’s exceptionally clean. The staff appears frequently walking around checking the halls and cleaning any debris that may come in through the sliding doors or on items stored. Thank you again for your service and keeping our things safe and clean.”