Elite Document Solutions, based in Schaumburg, IL, is a technology company dedicated to enhancing productivity and cost-effectiveness for organizations through its Xerox products and services. The company specializes in document management solutions, MFPs, desktop printer fleet programs, and OEM/aftermarket toner.
Customers consistently praise the outstanding service provided by Earl and his team. Reviewers highlight their responsiveness and commitment to delivering a fantastic customer experience. One satisfied customer noted that after struggling with their current vendor, they found Earl, who quickly guided them through selecting a new copier and even provided a loaner during the transition. The installation process for new copiers is described as seamless and efficient, exceeding expectations.
Additionally, Elite Document Solutions is recognized for their prompt support. A customer experienced a toner shortage and received a replacement in less than 30 minutes, with installation included. This level of service leads many to highly recommend Elite Document Solutions, with some expressing a desire to give them even higher ratings. With services like 24/7 help desk support, cloud scanning, and managed print services, Elite Document Solutions aims to meet the diverse needs of its clients effectively.
We have been doing business with Elite for many years. We have a great business relationship with them, we get our copiers from them and also have a maintenance contract with them. They are always available if and when we need them, and emails are responded to promptly. Earl is great and so is the Elite team!
April 2026
We recently contracted with Elite for a copy machine. In the process of selecting them, they were extremely polite, thorough and efficient. During delivery and after they have demonstrated the same professional service. We couldn't be happier.
February 2026
Excellent customer service and installation!!! Thanks from all at the Malta United Methodist Church!
