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February 2024 by Muma Clifford
I received more than what I expected
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February 2024 by John Deichstetter
Staff were honest with diagnosing noise from my wife's jeep Wrangler. They were unable to make the repair due to the lack proper equipment to do the job. They gave me recommendations on where to take it and did not charge me. I'll keep returning for my oil changes and other maintenance.
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January 2024 by Eric Nielsen
Phenomenal customer service! I needed some windshield wiper blades close to their closing time. No problem. They were able to fit me in. Charles was the representative I worked with. He was outstanding. The wiper blades they had in stock did not fit properly. They were short by a few inches. Instead of throwing on whatever they had in stock just to get me out the door, he had the proper blades delivered to the store and apologized for the inconvenience. I normally go to the Firestone on Army Trail, but I think I found my new shop!
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January 2024 by milan stevanovich
excellent customer service & issue resolutionCharles & Bob ensured the work was done professionally and in an expeditious manner to my satisfaction … thank you, greatly appreciatedAnd that’s why I always rely on Firestone to service my vehicle
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January 2024 by Abraham Diaz
It was little extra time but always get the job done. Thank you gentlemen.
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October 2023 by Ramon Limon
Was in the lobby for 10-15 mins, service writer wasn’t in the front, the mechanic who saw me continued cleaning his tools and walked away. I left.
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September 2023 by Mike Kennelly
I have been a customer at the Glendale heights Firestone for about 8 years and had very good service. After moving to Schaumburg we thought we would go to woodfield Firestone for service thinking that they are all the same. Boy was I wrong. I took my car in for front brakes, alignment and 4 new tires. The roters that were installed were bent due to improper storage. Huge amounts of brake dust. We took the car back to Schaumburg and they test drove the car and said it was fine. It was not fine. I told my wife to call Charles in Glendale heights and let's see what he says. He replaced everything at no charge. Awesome service. Don't go to woodfield Firestone, go to Glendale heights were they know how to treat customers . Five stars. Great customer service.
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September 2023 by Kamran Alim
Excellent service with reasonable prices.. Bob is helpful, my first time here since i recently moved to this area, he gave me promotion and had me pay way less. I found Bob willing to work with his customers..
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September 2023 by Ashley Bohlen
Awesome oil change service and car is driving well !
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July 2023 by MattP
Bob was awesome! Straight to the point and got done what needed to be done. He took great care of our vehicle and we will definitely be back. Working in the industry myself, it’s nice to see that people still care. Thank you Bob!
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July 2023 by Tony Busuego
Bob was great today, no appointment, but he still took our emergency repair and got us back on the road.
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June 2023 by David Phillips
I have been coming here for years. Satwan and Charles have been the best. I’ve had all types of random things happen(Nail in tire, blown alternator etc). They have been more than happy to help me out and be reasonable at the same time. I highly recommend them here.Service: Wheel alignment
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April 2023 by Summer 1
This place is just great. They got me in and out Jimmy John's fast! Competitive pricing, amazing honest customer service, and the gentleman even found me an online coupon for extra money off!! Not to mention, their parts come with warranty. Also, the site is very clean, comfy lounge chairs, and hot brew for convenience. I'm very happy, thank you.Since my original review, Ive been for other repairs. I'm a single mom, everyone is always trying to take advantage or rip me off. I don't leave many positive reviews, mostly critical ones. At this point, I'll honestly say the crew working at this location is fair, honest, and are understanding. I'm a customer for life. Thanks, really. You guys are great. This location, not FS brand, (been to two others that werent anything like this one)should be recognized for excellence.
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February 2023 by Carlos Cano
Will tell you 2-3 hours for a simple mount and balance while shop is completely empty, guy in front with glasses has an attitude problem
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December 2022 by Jordan Rosario
These guys at Firestone are awesome, I’ve been going here for the past 3/4 years and have had no problems at all with my car. My boys Kurt and Batwan are the most helpful and transparent people. They don’t force you to get other things done on your car like I’ve seen other repair shops do. They recommend anything that needs to be done and it’s up to you, the customer. To decide if you want that work done or not. I can’t express enough gratitude for these people over here. Last time I was there for just an oil change, Batwan called me and noticed there was a big nail in my tire, and asked if I wanted to get it done, I said yes because it’s better to be safe then sorry. I personally don’t wanna be stuck on the side of 90 with a flat tire. If you choose to go here, I definitely recommend these guys, they care about their customers and having a good name for their businessServices: Tires
