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March 2024 by Jeremy K.
Five stars for Walter E Smithe Glendale Heights! Our sales rep, Nickey, was a gem - both knowledgeable and personable. He guided us through customizing our F9 sectional with patience, all while accommodating our shopping with our two-month-old daughter. A wonderful experience all around! Thank you Nickey!
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August 2023 by Tim Millirons
Eliza was a pleasure to work with. My wife (Mariola) and I couldn't have been happier. She helped us make out new house better than we hoped.
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August 2023 by Maureen K. Flavin
Great furniture and lots of options for furniture on the floors. Good prices on Better than average furniture and accessories.
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July 2023 by Francisco Gonzalez
I purchased a rug and other items on sale. Two days later I called to verify the shipping date and they said they sold the rug to another customer. Completely unprofessional not recommend it at all
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May 2023 by Babette Rea
Love my new bed and the shopping experience was the best I have ever had. Also delivery went smoothly, guys were so nice and set up bed...all in 15 minutes.
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May 2023 by Gina B
Most bizarre furniture shopping experience ever. Had an amazing experience at the Walter e smithe in Arlington heights and was hoping to get some furniture here at the outlet. They have some of the regular pieces and also heavily discounted ones.However, not a single person came to me at any point. I went through the entire store without anyone even giving a single greeting to me. Usually you’re hounded at a furniture store but this was at the far opposite spectrum — no one seemed motivated to sell, and a bunch of staff were just on laptops ignoring customers. Because of this, definitely not getting furniture here and will look to buy at other furniture stores/other locations.
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November 2022 by Keri G
When I arrived, an employee greeted me and asked me what I was looking for. When I told her what kind of furniture I was looking for, instead of telling me whether they had any of the type of furniture in the store or walking me to that section of the store, she told me that she'd find me as I walked around. Also, I asked her where the bathroom was, which she told me but it was really hard to find in such a big store with so much furniture. I would have preferred better customer service. Lastly, after a long drive after work, I was simply disappointed in the options here. I would not return to this store.
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November 2022 by Mo
The only reason I am giving a 2 stars is because if the professionalism of the drivers and sales rep, aside from that everything else was atrocious. Had 2 no fits, am being charged for a couch I haven’t received, everything is worked on at a snails pace, you are paying exorbitant prices for the quality of what you are receiving, and you cannot return anything even if you haven’t payed the full amount for the item(s). You can only pick something else out that is the same price or more. I literally could have bought a whole purple mattress for the price of a low-mid tier couch. One Walmart pillow that is $40 is $250 here because of the brand name attached. Unless you’re rolling in it, I’d recommend a different retailer. Got my couch delivered the 3rd time around because of the other two no fits though and it’s ok.
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September 2022 by Aesha E.
Finally, after nine long months, my furniture has arrived! Yay! I ordered the furniture on New Year's Day 2022, and today was the day. What brought me here was two-fold: the immediate reason is that they had a daybed on clearance and I needed a guest bed; I had been looking for a full-sized daybed since it could serve multiple purposes. In addition, I had been looking at sofas for months and noticed in their catalog a couch with arms that had a pleated arm, which I have not seen before. Usually in couches I see a standard track, sock, or some other similar arm, but I loved the look of the pleat. I had intended to only purchase the daybed, but decided I might as well just get it all. I didn't realize how backlogged they were so it's good I did. The process of ordering was... for me... involved, but others I am certain won't take as long. I wanted to make the perfect choice for me, so I looked at basically every fabric they had. You might think that's hyperbole but I honestly think I did. The only thing I knew I wanted was for it to be very firm and for it to have pleats on the arms. I spent 3-5 hours at the store that day viewing couches, fabrics, deciding on pillow fabrics, and so on. There actually was a big snowstorm that day and they sent a few people home and by the time I left I had to drive like 40 miles per hour home from Glendale Heights to Ravenswood, but Chris (who no longer works there) was very patient and the other folks who work there were great too. I need to get an ottoman for my new couch, and I'd be happy to work with any of these designers. However, my review is a bit mixed, unfortunately. Whilst working with the designers was good and they were very helpful, the delivery wasn't as good. I decided to err on the side of a higher review so that I don't give too much weight to this somewhat small thing, but the delivery was a problem in two ways. One, when I asked the guy if he could lift the daybed slightly so I could adjust the rug that was underneath, he gave me a look like I had called him a slur and grudgingly moved it a tiny bit. His reaction made me not want to ask him for help so I just struggled with it later on my own. Secondly, I noticed when I returned upstairs that they had gotten some sort of brown goo on my brand new (fewer than two and a half weeks) painted walls. I tried washing it off but only got so much. So now I have to correct that, which is really, really annoying.
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August 2022 by Joe Evangelista
I always see a chemical about Walter Smith Furniture. At this store has lots of nice furniture like tables, ?,tables and chairs. The staff delivers the furniture to customers and also removes furniture and the staff will set up the furniture at customers houses. It's located on Army Trail road in Bloomingdale Il.
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August 2022 by Marie H.
Had a small issue as to when a final piece of our furniture set was going to arrive but Elisa in customer service resolved it to our satisfaction! We are thrilled with our WMS living room furniture!
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July 2022 by Chris L.
Went to the outlet looking for a sofa for my elderly mom for her new condo. We were lucky enough to have Peter Koulos assist us. We came away wishing every salesperson and every customer service person we ever have to deal with for the rest of our lives was just like Peter! He was a joy to work with--kind, funny, patient and engaging, and not pushy. He really listened to us, worked within our budget, and found the perfect sofa for my mom. The next time we buy furniture, we will go out of our way to shop at the Glendale Heights store just to work with Peter.Walter E. Smithe management, you need to model every single one of your salespeople after Peter, or have him train your staff. He is THAT special. THANK YOU, PETER!
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July 2022 by Greg Thomas
Product online was not even close to what was in the store (color, rough finish vs actually finished, etc) and was online for $543.99 vs $1,499.99. Product number, description, etc where all the same.
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April 2022 by Gayle Safarcyk
Went in this afternoon, walked around for 1 hour. Not 1 person asked if I needed assistance, tho I passed every one of them on my rounds. I am a very frequent buyer. Only thing I witnessed were 2 sales reps arguing about a sale. Not good.
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March 2022 by beatrice c.
Awesome! Wonderful! Beautiful furniture great staff if you need 1 or more pieces this is the place to go!
