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June 2023 by Independent Living Home Care
Went to the branch on June 23,2023 at 10:15am. Only one customer was there, and they did absolutely nothing. Yet, they told me that the only time they have is 12pm (noon). So, the customer must accommodate their convenient schedule. Narjis Smahi was very unprofessional with no customer service skills. This branch is a failure. It doesn’t deserve even one star.
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February 2023 by Marty & Liz McLaughlin
It’s NEVER a open. There’s no point to having a branch that’s open from 10-4.
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August 2022 by nicolae postica
Worst Branch ever, today 8/17/22 they refused to serve me for no reason , avoid this branch at all cost , avoid Bimal he will ruin your day. Never going back .
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May 2022 by Sarah Jane Baker
What should have been a 10 minute appointment took 40 minutes. The banker didn't know what she was doing. Finally, after 30+ minutes she asked for help, and someone else was able to complete the task in less than 2 minutes. I understand needing help, but not asking for it to the detriment of the customer is very unprofessional. I was late back to work.It was also sloppy, since she tried to have my brother (who I came with) sign something that was for me, and tried to give him my debit card.What's even worse, there is no cell service or functioning wifi, which is absurd, especially considering that the banker required us to use our phones to do two-factor authentication, which did not work.As you can see from my profile, I don't really leave negative reviews, but I'd like to save someone else from this waste of time.
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August 2021 by helen Chan
Manager at this location is cold and not helpful but the clerks are warm!
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March 2021 by Simon Urbietis
Drive through atm mobile scanner doesn’t work and has not been fixed for a while.
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March 2020 by Ivica Nikolic
Honorable people... Steven Saldanha " some kind of Business specialist " doesn't even know the requirements for a simple car loan. Customer service is absolute zero
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July 2019 by Moris Odeesh
I have been working with this branch for the last 5 years. Every one is very respectful and client friendly. The new manager Denise is so professional she always get things done very fast and efficiently. Highly recommend
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December 2018 by B S
Wanna ruin your day? Go here. Worst Bank of America branch!!! I will never give them my business again.
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December 2018 by Marta Giemza
Horrible customer service. Long waiting...
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June 2018 by Gigi L.
7/13/18 Bank of America Update: the Glenview Bank manager finally called because my complaint was seen by the Twitter social media for BoA. She stated that she was out of the office and just found out about the incident. Ask for my side of the story and gave a simple apology. She was going to speak with her employees. My thoughts on Friday: 1. BoA is not a safe environment to conduct business. Why would my girls or I want to go to bank at BoA? 2. They have no protocols to handle these situations 3. Poor customer service in that no one reached out to us immediately about what happened until I posted on social media 4. How do I manage bad people the next time this happens? Walk away or fight back? 5. I know some have said to me this was not racially motivated but I was there. She was emboldened to speak to us in that manner for a reason. 6. Go to another bank. Sad to think I need to have my phone ready to call the police next time.
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November 2016 by Penelope Ellys
It shouldn't take me 20 minutes to make a measly 1000$ deposit! And why is one person working the drive through, being a teller and answering phones while the other broad is just walking around doing nothing and just smiling?
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February 2016 by Cubs Playoffs
This bank delivers. The staff here is experienced and helpful. Banks today are not like the old days where you could walk in and have a conversation with the president. This bank comes close. Adrianna (the manager) is available and welcoming. I don't like big banks, but I need access to plenty of branches and services. I want to be treated like a customer, not a number. This big bank branch somehow makes it happen. Note: Sometimes people leave negative reviews because a given bank wont deliver on a transaction the customer is not qualified for (early withdrawals, unqualified loans, etc). Give this bank a try.
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December 2015 by John Tomasek
Horrible Customer service. I'm tired of the poor service and receiving less benefits over the last few years. I'm going to take my business elsewhere.
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June 2012 by Cameron Law
My favorite Bank of America Branch, love the people, they are nice every time I come in and have fixed issues I have had with other branches. This branch has less traffic, I rarely have to wait vs when I go to the one on ballard and greenwood.
