May 2023 by Heidi J.
If you value your time, I suggest finding a different dentist office. First the positives...Dr Aver is very nice and I like the holistic approach of her practice. When they ran 15 minutes late for my cleaning appt, I had no problem. However, when my child had an appt, they were over an hour behind. And not a single employee would have told me what's going on unless I was persistent and asked for follow ups. No one apologized. In fact the older woman at the front desk patient shamed us by saying we should have made a 1st thing in the morning or a Saturday appt. Um,say what? If I am an hour late to an appt, guess what? I have to pay a fine. But keep me waiting for an hour, it's my fault somehow. Not to mention my child had to miss the entire afternoon of school for no reason. Hey, I have an idea - why not try calling your patients that you know will be waiting over an hour and letting them know before they waste 2 hours of their time and miss school. Another suggestion - if you refuse to call and give patients a heads up on lengthy delays, how about when you notice patients sitting in your waiting room for over 15 minutes, take the initiative to find out the delay and let the patients know what's going on? And keep them updated. Emergencies happen. We get it. And understand. But it's how you handle the patients whose appointments are are affected by the emergency that matters. You give them notice, keep them updated, apologize and most of all don't patient shame as if it's their problem.
