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June 2023 by Beverly F.
So sad to hear about this young man's humiliating experience. Usually, I've had positive encounters.....
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February 2023 by E D.
Clean, well stocked, produce looks good. Why the bad rating? The problem? The service. I went in this morning to buy essentially one thing (yes, was also going to grab a few other items...). Store was virtually empty due to the early hour (great as I only had a few minutes), but when the person at the deli keeps walking back and forth in front of you for 5 minutes refusing to help you (yes outright refusing) until I finally seas able to ask if they even had what I needed, which they didn't..... I tried to get attention on the service issue by calling back but no manager would make the time to talk on the phone with me. They simply didn't make the time. Drove out of my way to my usual Jewel and was in and out in less than 5 minutes with multiple staffers helping me as we chatted and had a great start to our day. Go to a Jewel where the staff wants you there - trust me on this.
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June 2022 by Margaret S.
It's sushi Thursday yummy. This store is clean nice to shop in and many of the employees have been working for jewel for years. The reason I mentioned the sushi is because it taste better then Mariano's on Wauken rd and Willow road and much better then Whole Foods on WAukegan road ( which is also $2 more expensive then other stores). I left my iPhone in a cart and the worker turned it in. That's true kindness. Their bakery department can decorate cakes beautifully to funny and of course their fried Chicken is good.
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June 2022 by Frank W.
This is my go-to Jewel when I am working at the office, since it is only a few blocks from my work, and for the record, this is a compilation review of multiple visits - and not just one experience: Overall, this grocery is clean and generally well-stocked when I am (usually) there in the early morning (again, on the way to the office), but I find that you need to be patient and often have to ask loudly for assistance while the deli and bakery staff is focused on other AM prep tasks (keeping their eye off the counter / people needing their help with obtaining deli offerings or asking a question i.e. will an everyday item be in stock today - or will the display be freshened today?). At the bakery today, I bought what was labelled as freshly packaged donuts (dozen), and they were, once opened, stale, stale, stale - obviously baked a day or two before and packaged as 'freshly made and packaged') - seriously, the donuts were awful!!! I called the store directly, once my office co-workers and I tried two of these stale messes, and I only got a 'you can bring them back for a refund' quick answer when I really also wanted to ensure that in the future, can I count on these being correctly labelled? Or, if they are old, why not offer a discount as SOP???? To pay full price for day-old donuts, clearly mis-marked at today's date (reinforcing alleged freshness) is inexcusable and frankly unethical.Also, it's hit or miss when you check out in the early AM, as some of their cashiers are excellent (efficient and quick), and some are slower than molasses. And this is a pet peeve of mine, the slow cashier will often gently slide your bag(s) of groceries a mere inch from her, requiring you to stretch almost over the entire checkstand to reach them. When I experience this, I have started to ask for a closer push because: a, I don't want to have to stretch far over the counter at something that should be moved much closer to me; b, be forced to potentially touch other parts of the cash stand which could have COVID remnants or other germs that I am careful to avoid. Lastly, check your receipt or be more proactive and ask if the register accepted your Jewel Account in order to receive the proper points on your purchases; I always type in my phone number versus carrying yet another card with me. Often, I put in my correct phone number, but the register was offline, and my purchases were not documented - earning points on my account. The last time this happened (after checking my receipt at the office), I called the Jewel Corporate #, and they reinforced that the register was offline, and the store didn't validate my purchases on my account. With exceptional customer service, corporate gave me some bonus points based on confirming my receipt purchases.Overall, it's hit or miss on a good or poor experience here, and be forewarned that some of their labelled items are misrepresented.
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May 2022 by William Schatz
Very helpful employees.
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April 2022 by Krishna C.
Lot of variety at this grocery store. We got water, soda, gum, etc. Total was $9.58.All aisles were maintained clean. Interior was super bright, spacious and well organized.
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September 2021 by Ms B.
Tonight Thursday September 02, 2021 I visited the the seafood counter the employee made eye contact but continued joking around with his coworker I waited, and waited they both looked at me several times, but continued their conversation as though I wasn't standing there. Finally tired of being ignored I decided to leave, I can spend my money elsewhere. As I was walking away a woman walked up and was IMMEDIATELY greeted "Good evening ma'am"
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February 2021 by Selena H.
I had gone to this Jewel since I was younger and it is disappointing that this location fired a special needs employee. Luckily he did find a better job elsewhere but there's no way you could justify firing him to begin with. Especially since he was telling an anti-masker (who had harassed him prior) that he *has* to wear a mask. This Jewel genuinely needs to sort their management out so this doesn't happen again.
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February 2021 by Linda R.
Hard to get excited about a grocery store which I'm likely only to enter on a as needed basis which is the reason for only 3 stars. Additional reasoning behind the lower marks have to do with not being able to get over an issue that happened a couple of months back when a long standing much beloved employee with special needs, after enduring months of relentless verbal and emotional abuse, was fired. I appreciate they're policy of hiring folks with special needs and was appalled by this event. While there a couple of days ago, the cashier seemed a little annoyed by the constant talking of the bagger she was working with. However, on my most recent visit, my cashier was perfectly nice...exceptionally so. I usually go to the Jewel in Highland Park for all my kosher needs and it would be nice if this Jewel carried more kosher products (meats, prepared salads, and bakery items). I mostly find that there is enough staff on hand to answer questions, help find items, and keep the lines to check out short enough.
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February 2021 by Brenda K.
My Jewel Osco visit was a quick one this time! I just went in to get a few items and the check out was quick! The service was fine and there were a few staff to help if you needed!
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December 2020 by Lety Uriostegui
Fast great service
