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November 2024 by leo li
Not serious about work
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November 2024 by Ha Wing
Buying experience is good, but return or exchange are not fairly treated; Labor allegations are badly managed. Customer bought heavy products such as soils with heavy loading into the car, never receive a help willingness by the management, some time, If lucky, randomly, can get kind hearted staff help.
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November 2024 by Justin DeGuia
I am very unhappy with the customer service here. The team at this location did not hold themselves accountable for a mistake that they made. I was in search of a product and they agreed to put the item on hold for me. When my relative went to their location, my relative was told they do not do holds over the phone. When asked to recall the conversation they had with me, they lied about when I gave them my name stating they took my name at the beginning of the call. Why would they take my name at the beginning of the call? Why would they take my name down unless it was to hold an item? Instead of apologizing for the miscommunication, they used a condescending tone to my relative who was trying to do me a favor. Regardless of store policy, miscommunication, or misunderstanding, this situation was not handled properly. The mission statement of Home Depot includes “…to provide the highest level of service…” and definitely did not do this today.
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September 2024 by Ryan Ortega
Called to check in and see if I got the job the lady was extremely snippy makes me feel relieved I didn't get the job if that's how they talk to people
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August 2024 by HaoChris Chen
I am so disappointed about my door installation process. I want to install a regular interior door to my family room. I paid $40 to scheduled to measurement with home depot agent. Then, after a week, I finally got a quote of $1,122 to install a door, with $440 as the door itself.
I asked them why it is so expensive, and I got the answer that my door is customized. I know my door size should be 36*80, and I saw the 6 panel door just $140. They did not even ask me what kind of door they can provide but just give me the $440 door quote.
Do not ask them to install the door... Buy the door you need and let the handy man do the work.
ps. This is the service that they asked me for $680
• PRE-INSTALLATION JOBSITE INSPECTION
• DELIVERY WITHIN 30 MILE RADIUS OF STORE
• REMOVAL OF EXISTING DOOR UNIT
• INSTALL NEW SLAB OR PRE-HUNG INTERIOR DOOR UNIT
• INSTALLER TO PROVIDE NECESSARY FASTENERS, SHIMS AND^CAULKING
• INSTALL EXISTING OR NEW CUSTOMER PROVIDED DEADBOLT,^LOCKSET AND KICK PLATE (IF APPLICABLE) ON
NEW DOOR
• ADJUST DOOR TO ENSURE PROPER OPERATION
• DRILL HOLE IN JAMB FOR ALARM WIRING IN SAME LOCATION AS^EXISTING DOOR
• INSTALL NEW CUSTOMER PROVIDED SINGLE LAYER INTERIOR CASING^AND EXTERIOR TRIM/BRICKMOLD OF THE
NEW DOOR WHEN THE^CASING/TRIM IS THE SAME SIZE OR WIDER
• FINAL CLEAN UP OF ALL DEBRIS RELATED TO INSTALLATION
• FINAL INSPECTION WITH CUSTOMER INCLUDING INSTRUCTIONS ON^CARE OF PRODUCT TO ENSURE PROPER
OPERATION
• REMOVE AND HAUL AWAY EXISTING DOOR UNIT
• INSTALL NEW CUSTOMER PROVIDED INTERIOR CASING OF THE NEW^DOOR WHEN THE CASING/TRIM IS THE
SAME SIZE OR WIDER
• MAKE MINOR ADJUSTMENTS TO EXISTING FRAME TO ENSURE^PROPER FIT
• CUTS TO TOP OR BOTTOM OF THE SLAB FOR FIT UP TO^MANUFACTURERS SPECIFIED TOLERANCE
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August 2024 by Tatyana Tomashevskaya
The store does not provide good customer service. Also they're selling products with factory defects and refused to reimburse customers.
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August 2024 by Dorothy Tenenbaum
I purchased LD appliances for our second home in a different state. After my purchase I received my receipt with manufacturer information and product number with additional purchased warranty. After visiting our property the induction range was not working just the oven. When we returned I notified Home Depot and they connected me with LD - extremely difficult to communicate with them - I provided the model number and customer order # - they told me that they require the serial # to send a technician. Several times !!!! I explained that this house is 7 hours away and I don’t have the serial # —— we drove again I provided the serial # now they tell me they need to trouble shoot —- again I tell them I’m not there —— then they said if a technician is sent I will be charged ——- Extremely frustrating—— I want to return EVERY LG appliance that I bought ——-even HOME DEPOT rep said they cannot help me —— NEVER EVER BUY LG APPLIANCE FROM ANYWHERE ESPECIALLY HOME DEPOT
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June 2024 by Jewel Chen
This is the store I usually go to for garden supplies. The store is always clean and well organized, with friendly associates. I had great experience at the store today when picking up 8 bags of garden soil by myself. The store associate Umar generously helped me haul the loaded cart to my car and loaded all of them into my trunk. I would highly recommend this store to anyone in the neighborhood.
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June 2024 by Pam Rahhal
Glenview Home Depot garden flower center had a wide range of plants. Great variety.
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May 2024 by Edmundo Figueroa
2 minutes away, so convenient.
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April 2024 by benasich catalin
An excellent location, nice and cheerful staff
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April 2024 by Emily Black
I have been a Home Depot advocate my whole life as I have usually had nothing but great service. I bought a house recently and was planning on redoing my floors myself, but decided to give home depot the project. I was quoted around $14,000 which is completely reasonable so we decided to move forward. Manager Jason was kind and great which really helped drive the sale. However, as the project progressed into the final stages before installation, I was put in contact with an unnecessary rude lady, Dorine. She made me start having doubts, for example, she tried to charge me for delivery even though I had already paid for the delivery in the quote, but I continued to move forward. Day of install came and I was quoted an additional $13,000 by Home Depot which was a huge red flag. Dorine called me and explained that I would be because of a misquote done by Home Depot. I told her I needed time to think about it and she treated me like I was financially inept. This rubbed me the wrong way as $13,000 isn't a decision I can make within a minute. I ultimately decided to cancel the project. I will not be hiring home depot for any more projects which is a let down because as a new homeowner, I have nothing but projects to be completed and Home Depot is a shop stop. Again, Dorine is not a kind lady and she should not be in charge of any sales in the future as she is personally losing this location a ton of business.
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February 2024 by David Rodriguez
2 employees did not know what powder actuated tools were and sent me on my way yelling me they do not stock pins or shots for a Ramsey tool. Went to my Carano checked their website and they indeed do stock these items.
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February 2024 by Mila Landau
I was rejected the service just based on my accent and ... their broken phone.
Could someone can advice me how to fight such services?
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January 2024 by Shammakh Al-Mou'Affa
Thank you Eric Rodriguez, you're the tree man
