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October 2023 by Dan Meneou
Contacted Napleton Lincoln for a 2020 MKZ they had for sale with low miles. Would highly recommend for a future purchase. Our salesman Matt Hasselquist was very professional and did not pressure us at all. This was the best car buying experience we had ever had. (12th Lincoln purchase). The whole sales team was fantastic. Thank you Mike Wilson & Matt Hasselquist for an enjoyable experience.
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October 2023 by Larry Vanderlaan
In a current nightmare situation with this dealer. Bought a Yukon 5 days ago. Within hours several issues popped up. Dead battery, trailer brake system error warning, 3 different transmission codes came up when the service engine light came on. Car wasn’t detailed. They won’t take the car back/cancel the sale and didn’t have a loaner for us when they took it for service. Additional issues- no remote Or headphones for the tv that the car comes with.(maybe my fault I didn’t notice). Only gave me one key that works. No license plate bracket for the front of the car and they ordered new plates after we told them we didn’t need them. Go somewhere else people, trust me.
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September 2023 by Angel C.
Right off the bat, the service guy had a chip in his shoulder that I had purchased a Carvana car. My Carvana car was a great buy. That said, I went to this place with a known problem. They claim I had a different problem and one of course that wasn't covered by my care package. We didn't want to move forward with the fix they claim we needed so they charged $200 for a "diagnosis." Are you kidding me!? This place is a rip off and these guys are not nice, nor do they treat you with any respect! DO NOT GO HERE!
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September 2023 by Larry V.
In a current nightmare situation with this dealer. Bought a Yukon 5 days ago. Within hours several issues popped up. Dead battery, trailer brake system error warning, 3 different transmission codes came up when the service engine light came on. Car wasn't detailed. They won't take the car back/cancel the sale and didn't have a loaner for us when they took it for service. Additional issues- no remote Or headphones for the tv that the car comes with.(maybe my fault I didn't notice). Only gave me one key that works. No license plate bracket for the front of the car and they ordered new plates after we told them we didn't need them. Go somewhere else people, trust me.
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September 2023 by Nick Kyros
Bought my second Lincoln from Napleton Glenview.Great customer experience.Ira, Matt and Colin made the purchase quick and easy.
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September 2023 by Joel Pena II
I was going on a 2400-mile road trip. Brought my Lincoln to Napleton Lincoln. This service department is the worst I've ever experienced. Very unprofessional and don't care if they repair your issues. It felt like getting me in and out was their priority. I had a light on my dash that would periodically come and go. They said they couldn't figure it out and to come get my truck. I asked to please keep it longer because of the long trip I couldn't afford to have any issues. Once I left the dealer literally a block away the light comes back on. I called to see if I could come back to get it scanned. I told them I was 2min away. They refused and told me to make an appointment. I ended up taking it to Al Piemonte Ford. This Ford dealer was amazing. They put paper on my mat ( Lincoln dealer didn't ). They washed it ( Lincoln dealer didn't).They wanted to keep my vehicle as long as it took to fix the issue. They showed genuine concern for the trip my family and I were taking. They fixed the problem and had an amazing trip. Napleton Lincoln is a sad excuse for a luxury vehicle dealer. Never again!
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August 2023 by J C
Napleton Lincoln's Sales staff was fantastic. Peter Radlowski, Master Certified Sales Consultant and Ira Schreiber, General Sales Manager were a pleasure to work with. Due to Manufacturing and Supply Chain Issues the vehicle took a long time to build but Peter and Ira did everything they could to keep us informed and make the waiting process palatable. Provided Lincoln continues to produce vehicles we want to purchase, Napleton will be our Dealer of choice.
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August 2023 by Scott Bolon (Furs4u)
Absolutely one of the worst service departments of the local dealerships. After bringing it in four times for HVAC problems with the air distribution and with a headrest that likes to rise by itself they still could not fix the headrest and they barely got the HVAC air distribution fixed and it had to be brought back three more times to another dealership but that's another review. You can definitely buy here but I would not service here especially if you've got a mechanic that can't even fix a headrest or needs two more mechanics and four tries to still not fix HVAC controls properly.
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July 2023 by Louis Westol
I've purchased or leased a number of cars from Napleton of Glenview and in each case it has been an enjoyable experience. Their staff is patient, courteous and cooperative. Can't say enough about them as they get a Five Star Plus rating from me.
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June 2023 by Brian Risch
Very nice experience with Napleton Lincoln. Gerry, sales, was super patient and helpful; Ira, general manager, got the finace paperwork going early so we didn't have to wait; John, finance, was thorough and got us through all the paperwork expeditiously. Looking forward to enjoying our Lincoln
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May 2023 by Zulkaif Ahmed
I went to get fixed my touch display with appointment. I waited for 7 hours to fix my Aviator 2022 touch display which they said will be done in 4 hours. Once came home same problem popped up. Returned my car with additional problem with park brake which i didn’t had before.
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May 2023 by Danny Mc Elchar
Purchased a 2016 Acura MDX from Arnas Maciunas. Was fantastic to deal with, not pushy and a genuine likeable character.Would definetly recommend a visit and to ask for Arnas, you wont regret it.
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May 2023 by Hattim H.
I didn't get a chance to conduct my business here, but me and my wife came in to look at a car. Tim and Peter where great, the didn't BS my time, they were extremely direct and professional. Thank you for giving me the best experience any dealer should give they're customers.
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May 2023 by Oscar R.
Good value in the used vehicle I purchased.Salesman was responsive Good experience overall and I will return.
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March 2023 by Kevin S.
The Absolute Most unprofessional, condescending Sales Manager and Sales Staff I have ever come across in 41 Years of buying Lincoln's! They lies never stopped...They didn't even list an accident that occurred on this 2020 Navigator....I put in a Legitimate Offer on the 2020 and was told by the Manager "I was smoking Crack"..Honest to God.This Vehicle sold for under my offer.
