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September 2023 by Angel C.
Right off the bat, the service guy had a chip in his shoulder that I had purchased a Carvana car. My Carvana car was a great buy. That said, I went to this place with a known problem. They claim I had a different problem and one of course that wasn't covered by my care package. We didn't want to move forward with the fix they claim we needed so they charged $200 for a "diagnosis." Are you kidding me!? This place is a rip off and these guys are not nice, nor do they treat you with any respect! DO NOT GO HERE!
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September 2023 by Larry V.
In a current nightmare situation with this dealer. Bought a Yukon 5 days ago. Within hours several issues popped up. Dead battery, trailer brake system error warning, 3 different transmission codes came up when the service engine light came on. Car wasn't detailed. They won't take the car back/cancel the sale and didn't have a loaner for us when they took it for service. Additional issues- no remote Or headphones for the tv that the car comes with.(maybe my fault I didn't notice). Only gave me one key that works. No license plate bracket for the front of the car and they ordered new plates after we told them we didn't need them. Go somewhere else people, trust me.
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May 2023 by Hattim H.
I didn't get a chance to conduct my business here, but me and my wife came in to look at a car. Tim and Peter where great, the didn't BS my time, they were extremely direct and professional. Thank you for giving me the best experience any dealer should give they're customers.
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May 2023 by Oscar R.
Good value in the used vehicle I purchased.Salesman was responsive Good experience overall and I will return.
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March 2023 by Kevin S.
The Absolute Most unprofessional, condescending Sales Manager and Sales Staff I have ever come across in 41 Years of buying Lincoln's! They lies never stopped...They didn't even list an accident that occurred on this 2020 Navigator....I put in a Legitimate Offer on the 2020 and was told by the Manager "I was smoking Crack"..Honest to God.This Vehicle sold for under my offer.
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June 2022 by Paul V.
Peter Radlowski from Napleton Lincoln is the best. Been working with Peter for 20 years. Very fair and very honest. He also helps me 2 or 3 times a day with all the new features. Paul Vitaioli I have three Navigators from Napleton.,,
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September 2021 by N S.
Purchased a car from them. The deal went pretty smooth. My salesman was not pushing and trusted me w the test drive. I didn't get the best deal. But the car I felt was worth it ! There focus @ this dealership is Lincoln so buying an off brand was a good deal price wise , I think. . Not an excellent price. But fair negotiations ! The process of getting the documents went very smooth like a glove. That I would say was a five. Loved that I got to drive off w documents and plates same day. Finance manager was experienced and friendly. They did add door edge guards , pricy and I didn't ask for them but they did send the car out for complete detail so it was a trade off. Overall a good experience. I was familiar w Napleton before when I own a Jeep and it is still a nice company to deal w
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April 2021 by Jamo S.
Absolutely worse experience. Beyond worse than your typical used car salesmen type... they don't keep their word on anything and they lie to you to get you to sign a contract and out the door. Shit service all around and if you don't wanna get scammed stay far away from these guys. Make sure you get anything promised in writing with a signature from someone that won't leave that POS dealership in a year. And have the engine and trans checked by a professional. Napleton is known for buying vehicles with abused worn engines/trans from an out of state auction. Worst 5 year experience.Would do 0 stars if I could.
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April 2021 by Robert H.
They called me today and I asked if I still wanted to buy the Lincoln MKZ I had looked at. I said yes!! I will pick the car up this afternoon. They called back 2 minutes later and said they had just had someone test drive it and was buying it. Thanks for nothing.
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April 2021 by Joseph S.
Just purchased a 2021 Aviator from Matt at Napleton Lincoln in Glenview. What a great experience! Matt was so nice and really spent time getting to know my wife and I and our needs. He was very thorough and made sure we knew everything about our new Aviator. no pressure sales here- very honest and respectful. Made us feel like family. I've owned many cars over the years including high end Mercedes and BMWs (of fact we traded in a Mercedes e class for the Aviator)and can honestly say we were treated better by Matt at Napleton. Plus, the car is amazing- Lincoln has really got a great one with the Aviator! If your in the market for a great new Lincoln, Go to Napleton- ask do Matt- you won't be disappointed. Oh, and the finance manager bent over backwards to get us the lowest financing rate and helped so much! Awesome
