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January 2024 by Jane M.
Absolutely horrible service. They cancelled everyone's appointments and threw us all out in the snow before we could reschedule. They have everyone's phone numbers but didn't bother to call to let us know the facility was closed for the day.
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November 2023 by Hoan Doan
Unprofessional, mismanaged, and frustrating. I had an appointment for a urine test scheduled at 12:10PM got there at 12:05 checked in at a kiosk (no one was working reception) and sat waiting in a very crowded room (should've been a warning). Come 12:45PM and I haven't been seen yet I knocked on the door to the testing area the one employee that was staffed there came out and yelled at me. At which point I decided not worth it and rescheduled my test somewhere else by this point my wait time had exceeded 50 minutes. Would never use this location ever again.
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November 2023 by prakash S
As long as u have an appointment it's easy in and out in 15 minutes a little longer without one. Folks who work here are always nice.
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September 2023 by K B
Incredibly rude. Had an appointment and was told “we’re not seeing anyone else today, you’ll have to reschedule”. Waste of money and time driving out here. Do not come here!!
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September 2023 by Kylie Bennett
Incredibly rude. Had an appointment and was told “we’re not seeing anyone else today, you’ll have to reschedule”. Waste of money and time driving out here. Do not come here!!
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August 2023 by Daiva C.
These ladies are sooo slow, I've just wasted an hour of my time waiting until they catch up on the waiting line.
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June 2023 by Juan G.
Wow this place is terrible. It seems most of the staff that I interacted with hate working here. Extremely loud, rude, and unprofessional.
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May 2023 by Meghan McGivern
If I could I'd give them 0 stars. This place is awful. Blood work order sent from my Dr. I made the appt, got the blood tests done no problem. Then, crickets. Dr. never received the results. I signed up for the website to try and view results online, but the website won't verify my identity, so I can't review results. Try calling this location on Compass, you can't actually speak with a live person. Spent nearly 30 minutes trying to get a live person on the phone. She tells me that there are two addresses listed on my account, both of which are valid, and that's why i can't view my results. No call. No text. No notification in the account. No email. No fax to the DR. Over 1 month to receive results and 30 minutes of my day wasted trying to reach someone. Find another place to get your test.
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May 2023 by Cathryn Forrester
I scheduled an appointment and still waited for over an hour. There's only one person working here and no one at the desk to talk to. Literally, standing room only with a full waiting area.
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April 2023 by Hannah Marker
Scheduled an appointment for a urine drug test online at Quest. Arrived at 8:55 for a 9:00am appointment. I was not taken back till 9:15am. Very normal wait for any doctors office. Everything is with a kiosk, there is no costumer service at all.Multiple people in waiting room were angry and upset due to issues with their appointments. Very disappointing for a company who gets multiple referrals from doctors, companies, and schools.The lab tech was very nice who pulled me back. Very fast and efficient.
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April 2023 by barry
I had an appointment and was taken 5 minutes early. I gave the doctor's order to Melissa, she looked up the tests on a computer and a few minutes later my blood was taken. She had a great touch, I hardly felt the needle and was on the way out the door in a minute..
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April 2023 by E
Got here 20 mins before they closed and she refused to take me. Get your employees checked.
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April 2023 by Cel L.
Not helpful. Staff definitely doesn't want to help or do more than the minimum required. Had appointment and showed up early. They took someone that, per their electronic check in board, had an appointment 10 min after me AND, she came after me. I was at quest for an hour, with an appointment and I only needed one simple blood draw.Also, they say they take walk ins. I came the day before and was turned away for a simple blood draw when there was no one being serviced (per their electronic board) and they were still supposedly opened for 20 more minutes. The person (that was turning away another person in the waiting room) just looked and me and said "see if you can check in" and walked away, through the door and the shades at the desk were drawn. If they're going to stop taking patients at 2:45pm, then that's what their hours should reflect. Also, they must not need the business. I am a medical professional and know how things should work. I will definitely be seeking service elsewhere.
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April 2023 by barry levy
I had an appointment and was taken 5 minutes early. I gave the doctor's order to Melissa, she looked up the tests on a computer and a few minutes later my blood was taken. She had a great touch, I hardly felt the needle and was on the way out the door in a minute..
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March 2023 by Azeem Syed
The customer service is horrible. There is no way to connect with an associate to ask questions about the test before the testing date. After listening to the automated message for five minutes, it says that my call cannot be transferred. I request that Quest Diagnostics corporate fix this issue as soon as possible.
