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October 2023 by Joanne
Outstanding customer service.
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October 2023 by Sinem ergenç
I went to store on Dundee Road yesterday to return Dyson vacuum with printed barcode. The kid, told me that that barcode was wrong. I called Dyson and asked the right barcode or return label. They emailed me. And I asked the kid if I can return the vacuum. He said, I have to print it. I was like can you just scan or print. He said NO. I left and went to Glenview Store. Asked the same thing. This time worker offered me to print barcode and label. And finally I was able to return the vacuum. I didn’t have to visit two store to do same thing. I didn’t even asked something that they can not do. Please do not spend people time and effort. Don’t t go to Dundee Store go to any Glenview Store. They are way more helpful and best customer service. Thanks to The Ups Store #2157 !!!
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September 2023 by liz dicola
The customer service amazing. Wouldn't go anywhere else!!
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April 2023 by Robin D.
Efficient and helpful, the staff here even taped the box for me! Convenient location, too.
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January 2023 by Jean M.
3 employees inside the store. One is on their phone. The two other are chatting. I am struggling to carry in large boxes. No one comes to help. They simply watch. Customer service is non existent.
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January 2023 by JR
Stay away from here if you want to keep your information safe.The female Manager was really rude and demanded my phone number and Email address to ship a package. No where on the UPS website is it stated as required. The manager cancelled the sale and told me that it was my fault for not wanting to give away personal information. I do not give out info because I have been hacked 6x from companies like UPS in the last 2 years.
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October 2022 by Vittoria Logli Real Estate Agent Glenview, IL
UPS store in Glenview is a super convenient way to return all of your Amazon purchases. You don’t need to package your returns, just come ready with a QR code from Amazon and the items themselves. The staff is super friendly and very fast to process returns. I have found that this is the quickest & easiest way to return your Amazon purchases!
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September 2022 by Peter
Package spent 2 days in a location on its way to me. UnacceptableAnd the tracking website is terribleIt tells u can get ur pkg sent to a location for pick up under “delivery options” but such option doesn’t exist
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August 2022 by Lynn M.
If you are looking for customer service avoid this store. Five people standing around looking at phones. One couldn't help - second person just gave suggestions about how to connect to the internet, but never lifted a finger to actually help. Bottom line I could not return my Amazon item - this after struggling to open their door wi my large , heavy return. A man passing by helped - those in the store just watched or played on their phones.
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July 2022 by Gdym P
Manager ivette, VERY RUDE. VERY incompetent. Cannot train associates nor herself. They do not do their jobs. Telling you package has arrived after calling to verify, then You show up its not there. Asked for store manager name and number and of course she declined. Called corporate already, just letting good people of the area to not expect alot from ivette or other employees there. Owner, read other reviews, shes there since I own the box for 3 yeras, do something about it, unless ivette is your family then oh well, will change the box after 3 years...
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May 2022 by Wilson Guilianelli
I came today to the UPS Store on Waukegan Road in Glenview, Illinois to return ATT equipment. I was asked if I had my ATT account number which I had forgotten. When I told the clerk this, he immediately told me he could not take these returns. He was direct and offered no other options, just a flat 'no we can't do it.' I went to a second UPS Store and they never asked me for my account number. They took my name and processed the return in less than 3 minutes. Why would policies be practiced so differently in stores of the same organization? The Glenview store gets one star while the other store (Located in Libertyville, Il) gets five stars.
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May 2022 by Jason B.
I rarely make reviews about my experiences at places but at this location I just had to! The staff there is incredible and helped my wife and I so much with our packages. Will definitely be returning for any packing needs.
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April 2022 by Joanne Krok
Outstanding customer service.
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April 2022 by J. Mitchell
I had to ship three large pictures and Yvette was amazing - she found the best way to ship. When the freight company couldn't call my number (some weird internal issue). I called Yvette and she trouble shot and made sure it would be delivered and call me back to give me the info. Totally above and beyond my expectations. Very grateful for her service and wonderful attitude. She is awesome!
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March 2022 by Keke E.
I rarely leave reviews but I had a package delivered there, and they couldn't be bothered to look for it. They kept telling me it's not there and that I needed to call the head office. i left and came back and eventually I saw my package in their back room, told them to go in to confirm. They did and gave me the package without an apology. very unprofessional and nonchalant. Honestly, avoid these place at all costs! They are very rude
