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September 2024 by Anndrea Future RN
Today is 8/20/2024… please save yourself time and energy, this branch location sucks at customer service. There was a young girl behind the counter who could not assist me at all. Nor did she even care to. She was more concerned what her and the lady with the blonde wig was gone have for lunch. I requested to speak to a manager and was told that their manager is currently on a leave, and that she could call someone for me to do her job and talk to them over the phone.. I stood there at her counter for a good 7min listening to the loud customer service waiting music on speaker, watching her count money, and figuring out why her stuff was over by 100 dollars, all the while she is chatting and strolling in her phone figuring out what her and her coworker will be eating, meanwhile I’m having a crisis over my money that’s on hold in my account. I then called another branch in south hollands and asked for a manager there and headed to them. My money is no longer on hold. I say all that to say, SAVE YOURSELF some time and go to the south hollands location. Very professional and effective. The girl at this location needs more training. If this was the only location close to me.. TODAY WOULD HAVE BEEN MY LAST DAY HAVING A 5th 3rd account because of her attitude alone! If I’m lying, run your tapes back!
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July 2024 by Petro Chorniy
Lazy !!!!!
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June 2024 by Diamond Whitten
DO NOT GO HERE. These are literally the WORST incompetent bankers I’ve ever dealt with. I deposited a $6,500 LEGIT check with Angel. She flagged my account for fraud without even verifying the check with the credit union it came from. I had to go to an entirely different branch to get help and get my check verified. I went FOUR day without being able to use my only debit card. This was the absolute worst bank I’ve ever experienced
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February 2024 by Angel McLemore
The slowest bank in the world. Been on hold for almost 15 mins to report someone's card lost. Yall suck.
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February 2024 by Author MJ Jenkins
The Branch Manager Erica was a joy to work with and beyond helpful.
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January 2024 by Barbara Moser
We had a 2pm appointment to meet with a banker. We were told they had double booked. After waiting another 20 minutes we were still not being helped ?. So we left.
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November 2023 by Sandra Hagerman
Elizabeth and Erica are the Best Customer Service Reps at this Bank. They go out of their way to help with any questions or problems with my account. Thank you so much.
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July 2023 by thelifeofnuke
If you come here on a Saturday you will be waiting 1 hour in the line .Please bring more staff to the BANK . Terrible experience !!!!!!!!!!!They lucky I can’t take a picture of the line .
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April 2023 by Bonnie Robinson
Service is fast
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January 2023 by Mike Albright
Great customer service! Always Fast and helpful.
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December 2022 by Joeby4
Service rep Elizabeth was very friendly and Courtesy and professional.
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November 2021 by Eila Koltun
My past experience with the bank tellers has been very good. Personal banker Elizabeth S. was professional, pleasant and helpful.
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February 2021 by Ashley magos
Definitely THE MOST HORRIBLE bank I have ever had to attempt to do business with. I waited in the drive for 45 minutes to cash a check addressed to me, FROM THEIR BANK. They claimed they where having system errors that entire wait. After the 45 minute wait, they said they could not cash my check, THAT WAS THEIR OWN CHECK. So now I’m not sure how to cash MY EARNED CHECK, from THEM to feed my family. I WOULD NOT recommend working for anyone who uses this bank or is affiliated.
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February 2021 by Mitihi B
My rating is for fifth third as a whole. Please bank with anyone but them. In the middle of a pandemic this bank continues to rob customers blind with fees. Your account can be negative for 1hour and you are paying multiple $37 fees. It's absolutely ridiculous.
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February 2021 by AJ Judge
Ridiculously long lines inside & out. Rude tellers can't tell where line starts. 2 stars is being generous. All the negative reviews are real! Pick another branch.
