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March 2024 by Sam Stuller
They did nothing that was specified in our order. We ordered extra bacon on both subs which we did not receive, light mayo and lettuce which they gave none really, there was sauce on half of one of the subs on the outside, and they didn't put the churro in our order either. I wish I hadn't gone back for it because it was atrocious. There also isn't a way to request a refund or put a review on the app. The worst by far experience of any subway I've been to. Disgusting and disappointing.
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March 2024 by Maggan's Rescue's
Meat on my sandwich is burnt and
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October 2023 by Tara Lentz
The workers were great and so was the food.
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July 2023 by Dawgy Dawg05
Placed online order when I saw it had added all items went up to store before they even made my subs. And was told they couldn't alter it even though they hadn't made it. The rude clerk keep putting toppings on my subs even though I had the online receipt very very poor customer service!!!!!
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May 2023 by Alex Ernst
Try to come in on Sunday at 10 a.m. and the door was locked. Sign said open. Tried to call but the line was
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April 2023 by Monica H
The 2 girls working that day were doing a great job keeping up with all the online and in store orders. However, they mixed up 1 of our orders and put the wrong ingredients on the wrong bread with not all the correct toppings. Bummer!
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March 2023 by karen Mathis
Alexis is always so nice and cheerful!! Also, she always makes my special requests without any hesitation!! The service and food is great!!
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November 2022 by Liz Retzer
Not sure why we keep going back but last night was the final straw with this location. We ordered online and 3 of our 5 items were made incorrectly, the cold sandwiches were placed in the bag with our hot orders causing them to be hot and mushy. My husband's sandwich was the worst so he went back up to ask if it could be remade, the girl working refused to remake his order and said she couldn't issue a refund. So upon calling the regional manager and explaining the situation he was told to come back Monday to get the situation handled. So no dinner for him and no refund , what a way to treat a hearing impaired individual who was just trying to get an edible meal. We will never patronize them ever again.
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November 2022 by Asie Williams
I ordered online. They had toppings on that were no suppose to be on the cold cut and the wrap was hard, chicken was dry. Just a terrible experience. I’m never disappointed at the Bethalto Subway. Yal need to get it together!
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October 2022 by JS
The bread was dry and hard the last two times I have been there. If you’re going to get sandwiches there, get them toasted!
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September 2022 by lucy rapp
This location is awesome I go to LC they are always so nice when I go in here. Very welcoming when you come in. They are fast and easy so you can leave. I would recommend going here! It looks great in there with the new renovations.
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August 2022 by Joan Schomburg
The bread was dry and hard the last two times I have been there. If you’re going to get sandwiches there, get them toasted!
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June 2022 by marley stevenson
This staff is what really has me coming back!! I come in once a week and every time I am greeted with a hello. This is a busy location and they always have great attitudes which can be difficult (fellow fast food manager). I don’t normally write reviews but I have to give this store a give stars, way to go all.
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June 2022 by Ellanour B.
I door dashed a wrap and only one wrap. I opened it up and I thought oh ok it's not cut. I turn it over and everything is falling out, there are holes in the wrap, 2ndly it's not even wrapped correctly. They might of as well not even put the wrap on. I mean that's basically what happened. Would've been better if I could actually eat it all togther but everything just fell out so I was basically eating deli meat in a salad. Definitely going to think twice before I get a to go order here again.
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April 2022 by joseph “Joey” stemm
Good food