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October 2023 by Marilyn Dixon
I ❤️ love them. Always courteous.Always nice.
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October 2023 by Debra Sullivan
If I could give a Zero I would. Horrible !!!
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August 2023 by Vanessa Johnson
Always on Point
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December 2022 by Woody White
Great experience fast and friendly personnel
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December 2022 by NaTocka T.
Yes,and i highly recommend.You come in just as quickly as leaving . The drive is top tier plus communication love the people and the bank
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October 2022 by Myra Mckire
There are so many credit union out here. Please do not choose this. They are sorry credit union with little to no perks. My account was closed down for being negative $2.74 after banking with them for over 8 years. Never received a called or a letter informing me of none of this. Said I will have to open a new account just to be denied. When I have several account with them Checking saving secondary saving and a business account. Then the manager lied to get the $2.74 said if I paid it they will open it back up I paid only tell me once account is closed there is nothing they can do. Please let first community credit union be your last banking options.
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October 2022 by stacie johnson
This bank is literally garbage. Super rude reps in general (not directing towards one location). We also set up our card to be on autopay for 50.00 a month instead of the minimum, and the rep surely took our money for that day but failed to set up the actual automatic payments each month. When I brought this to Janet L attention on chat, she told me it wasn’t their fault and I would have to speak to my current bank we switched to. For no reason when our new bank has nothing to do with the rep from first community not doing her job. Also on chats they leave you on there on hold for 30+ min with no responses and then come back on finally just to tell you “one moment”. I’ve literally never dealt with a bank so instantly difficult and unprofessional. We switch to granite city credit union and all of our stuff is on autopay, correctly paid and set up, the best agents, and no issues ever. Please don’t waist your time with first community.
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September 2022 by A. Romo
I was at the Walmart in granite city yesterday at 5:45 and I was waiting in line while the Manager Sarah Skaggs was having a conversation with one of her friends just talking like nothing was going on. And when I said can you help me she just look at me and kept talking to her friend while her tow employee were working. And when I finally after15 minutes Heather the teller was awesome to me and when I ask if I can speak with the Manger she said Heather was the manager. And there is no way a branch manger is going to treat customers like trash. I will never go to this location ever again. Not worth wasting my time and watching the branch manger not work and just chat it up with her friends.
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May 2022 by Sir-Daddy Scarface
I was at the Walmart in granite city yesterday at 5:45 and I was waiting in line while the Manager Sarah Skaggs was having a conversation with one of her friends just talking like nothing was going on. And when I said can you help me she just look at me and kept talking to her friend while her tow employee were working. And when I finally after15 minutes Heather the teller was awesome to me and when I ask if I can speak with the Manger she said Heather was the manager. And there is no way a branch manger is going to treat customers like trash. I will never go to this location ever again. Not worth wasting my time and watching the branch manger not work and just chat it up with her friends.
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January 2022 by Big Daddy Patty
Refinanced my loan with them and voiced concerns about them never receiving the title for my vehicle. They assured me nothing was wrong, well now 6 months later I receive a letter saying they never received my title. Very unhappy with whoever is dropping the ball here but it needs resolved.
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July 2021 by Jamie Degerlia
Elishea was VERY helpful in getting my loan done for me It is much appreciated . The process was very easy and smooth.
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October 2020 by Premium Seals
This credit union is top notch in every category I can think of. If they were any more courteous to you they would be out of a job.
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August 2018 by penny osborn
There very polite at the bank.ive never talk to any of the girls are males that was rude.
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October 2017 by Lawanda Sandwick
Love it here. Nice and fast!
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September 2017 by Markis Derossett
I have only been a few times so far and the bank tellers have been on point. Smiles on their faces, curtieus, fast transactions and also the Sat-Sun hours are great.
