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December 2023 by Alex Hage
As well as not answering the phone, which has apparently been an issue for a long time that nobody has bothered to fix, this branch also now reeks of raw sewage. I walked in and was immediately overcome by the horrific odor of human waste, with some long dead air fresheners stuck random places, as if that would make a dent in the stench emanating from somewhere in that building. I told the employee at the counter I felt sorry for them that the bank would allow it's employees to be subject to working in that environment, and they said it's been an issue for a long time that no one bothers to adequately fix. It's a health hazard at this point and the branch manager should be ashamed.
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September 2023 by Lace King
You have a better chance of seeing Shaq make a free throw than getting an employee to answer the phone at this branch. I've called a few times over the years for random things, like trying to find out if they had a customer coin sorter since the US Bank website does not say, and inquiring on my foreign currency deliveries going to this branch that would turn up delayed or missing--things that the main US Bank customer service line couldn't help with. They refuse to answer their phone, which, as it is, disconnects you after 5 rings. You can imagine the look of embarrassment on the teller's face when, on Tuesday, I arranged for the phone to ring as I walked in, hang up after 5 rings while I approached the line, and I said, "Since we're not answering the phone today, can you please tell me whether or not this branch has a coin sorter?"A completely avoidable interaction.Luckily, 95% of my business here involves the employee-less ATM.Psst: they don't have a free coin sorter, but many branches do. Call literally any other branch and they will happily tell you yes or no.
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February 2023 by Jess Bland
They are short staffed. It takes a little longer than expected. I go in maybe once a week and they have always been polite and professional. Thank you. They do take care of the customer.
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November 2022 by Crystal Belt
The people's that work in this bank is so unprofessional went in there Saturday morning at 11 nobody else in All I ask for is a card with my round number and account number on it she went to the back & took 20mins to come back
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August 2022 by Amy Dennis
Ryan (branch manager) went above and beyond to help me. He assisted me with everything and was very understanding and courteous. He was very professional. I had called the 1-800 number with getting no help. I went into a different branch on Hampton in STL and was shunned. The level of professionalism at the Hampton location was like a bad experience at Walmart. But Ryan took the time and patiently answered my questions and did an amazing job. Thank you Ryan and team at the GC location.
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May 2022 by Derrick Brooks
Life changing experience thanks to Miss Annie Rose she went up and Beyond and it was at closing hours thanks again
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May 2022 by Josefina Rebolledo
The worse US Bank branch! I rather drive all the way to edwardsville
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February 2022 by Jayce Odell
Bank will not take phone calls during business hours?
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December 2021 by Autumn Robinson
I’ve had the WORST experience at this bank/branch. Rude and unhelpful customer service. This bank always has problems with fraudulent charges and are completely reluctant to solve any issues. 10/10 worst bank to trust with your funds.
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March 2021 by Mat L
1 hour service time for drive through. Worst bank near me. And I've had several, don't care about customers at all.
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January 2020 by Timothy Hechenberger
They are nice and know me when i come in there. Never had any problems!
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January 2020 by kimberly chism
I wish I would've read the reviews first I'm closing out my account and going to PNC Bank it's been over a week and I still haven't receive my debit card yet
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December 2019 by Henry K.
USbank itself processes all debits, credits, and checks at a ridiculously slow pace. So slow, that when I do have the funds, it’s processed a couple days or week later WHEN I DONT HAVE THE FUNDS. CHRISTMAS MORNING AND IM $-400, because they decided to process the payment...NOT when I made the payment.
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December 2018 by Timothy Flynn
Terrible. I came Thru yhe drive-through on a Friday at 4 o'clock p.m. drive thru was mad of course it's Christmas season and only 25 more shopping days and there's only one person working drive-thru. How Insein. This bank obviously doesn't care about taking care of their customers in a timely manner .
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November 2017 by Stephanie Hardy
I have NEVER been to a Bank that is sooo SLOW and lack incredibly in CUSTOMER SERVICE. Would rather talk to other works being distracted and having to re count money. 20 min from the time i got to window to turn in my deposit. Horrible EXPERIENCE EVERY TIME I GO!!!!!
