FedEx Ground
1260 Rowena Rd, Grayslake IL 60030 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About FedEx Ground
FedEx Ground is a reliable and customer-focused delivery service, according to the reviews. The local employees are praised for their exceptional service, with one reviewer highlighting the efforts of a security guard named Xavier who went above and beyond to ensure customers could pick up their packages. Despite some issues with corporate customer service, the local teams are described as knowledgeable, helpful, and professional. The reviews also mention that FedEx Ground made a concerted effort to locate and deliver a missed package, turning a potentially frustrating situation into a positive experience for the customer. Overall, FedEx Ground is portrayed as a service that is willing to go the extra mile to satisfy its customers.
Most Recent Reviews
July 2025
Had terrible experience with FedEx trying to return a package that was delivered and was not. Mine was never ordered by me. Impossible to get them to take it back. They even took it back once and then redelivered it. Everyone was very unhelpful
May 2025
Some of the worst customer service I have ever had. They are liars and won’t admit this messed up delivering my package and put all the blame on the customer.
May 2025
Why dont you guys try hiring drivers that use common sense, and don't put cardboard box right in a puddle or where you clearly tell water is dripping. Never had an issue with old driver before he quit mid December
More Comments(114)
Nearest FedEx Stores
- Grayslake, Illinois
