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November 2025 by Nicholas Rogers
Eric was a pleasure to work with. Took care of my issue swiftly and with professionalism.
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November 2025 by Chris Check
I had a great experience with extra space storage. Super easy to setup and then cancel when I didn’t need the unit anymore.
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November 2025 by Michael Luwisha
Great service!
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November 2025 by Jocelyn Wilkinson
I am so upset honestly it was my second time trying to win an auction I won this unit and immediately went to pay so I didn’t have any issues this time. after auction was done and I paid at 1:19 signed papers and left then at 1:44 I got a call from Eric saying sorry to inform you but customer already paid whatever they owed like what why didn’t you tell me while I was at the office, honestly worst experience waste of time and money I had to set up for this.i signed the papers saying i had paid so legally it was mine too but whatever probably never coming back to an extra space fix your rules and make sure everything is good before bidder pays seriously I get the rules but this you guys messed up and I wished you had informed me before wasting gas
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November 2025 by Patryk Spadlo
Eric was amazing made my m9bing process so much easier
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November 2025 by yoshio jimenez
Eric Arias was very helpful! It was our first time renting a storage unit, and he took the time to show us the space and guide us through the entire process. He also made it very easy for us to switch to a climate-controlled unit. We’re very happy with the customer service!
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October 2025 by Catherine Williams
Eric was friendly and knowledgeable. He took time to answer all my questions.
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October 2025 by Tim Nelson
Completely professional
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October 2025 by robert livings
I don't get to my unit very often and was having difficulty with the lock. Eric came right over and removed the lock and provided me with a new one. He was helpful, friendly and informative. Excellent customer service.
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October 2025 by Jeffrey Grahovac
Eric went far beyond the line of duty. He helped me out of a tight spot and helped me cut off the lock on my unit. Losing keys is a drag and he made it all good. Give him a raise. He smiled said “sure I can help you!” 5 Star for sure.
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October 2025 by Cheby M
Eric was very helpful
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October 2024 by Ashley Jones
I had an indoor storage unit for 8 months and have been super happy with the services. Great customer service! If I ever needed another storage unit I would definitely be storing with metro self storage again!! I can’t recommend them enough. Nancy was wonderful during my move on and move out process.
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October 2024 by JEFF NORLIN
Joe was very helpful and patient with us and helped us regain access to your unit after a misunderstanding.
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October 2024 by Marc Spiwak
I have used Metro Grayslake for two different rentals and have had a positive experience both times. The property is very nice, and the people that work there have always been helpful. I would recommend them to anyone that needs storage.
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October 2024 by erin lahman
The unit was so clean and ready for move-in. Nancy was absolutely amazing and SO helpful! Her kindness and patience with my schedule were so incredibly helpful in such a chaotic time! Thank you so much, Nancy!!
