-
March 2024 by Terri F.
Worst experience ever! Bought a sectional with double lounger in which we were told had a lifetime warranty on core cushions and frame. A few months after purchase we noticed cushions next to lounger were sinking down around 5 to 6 inches. Repeatedly called and were told they would call back and never did. They claimed they ordered new cores for cushions but it was Franklin the manufacturer that was taking so long. After approximately 7 months a service guy came out with the new cores and put 1 in the cushion next to lounger. Once again cushion was sinking down so he said it was the frame and took the remaining cores with him and said he would let them know the problem. Once again calling repeatedly with no call back. Finally a call back from owner Ken who is a complete rude jerk who also hung up on me. I called right back to get a solution. At the same time we purchased sectional we also bought a table and chairs in which we were sent damaged chairs over 4 times. After last chair delivery once again the chair was damaged so the service guy suggested we just swap seat part and told us to keep the damaged chair. After owner hung up on me after couch issue he proceeded to tell me he was charged over $200 cause we kept chair. Excuse me????? First of all this was months prior and second of all your service guy told us to keep it cause he didn't want to load it back in truck. Back to sectional I finally get a resolution or what we thought after 7 months of waiting. I get a text saying great news the manufacturer Franklin has agreed to replace whole sectional as it was a spring issue in which pictures were also sent. We were told sectional would be in mid next week and they would call to set up delivery. Mid next week comes and we get a call saying sectional is now discontinued. We go back into store to look at other couches but find nothing we like and definitely wouldn't spend another dime here after their horrible customer service and lies. We asked for refund in which at first owner wanted to prorate the sectional which is absolutely ridiculous as it was a lemon and not our fault. He has one of his employees Tim fake a call to them and leave a fake voicemail. Little did he know I sat down and called them on my phone. As soon as he hears me on phone he agrees to give us are money back and wants damaged chair back that service guy told us to keep. No problem as we never asked to keep it anyways and it was sitting in basement. Upon returning home I called back Manufacturer Franklin and was told that the couch does not have a lifetime warranty as they claimed . Only a 1 time replacement on cores and frame. When I brought this up at store their comment was don't worry about it we will take care of you if something happens. Come to find out through Franklin they had placed 2 service orders for the cores without our knowledge and keep the cores for other people's damaged cores. So now they have 2 full sets of cores minus one cushion that was replaced in our sectional. Had them write a note that we would get a full refund minus delivery and had them sign and date it in which they were very rude and unhappy. Wish I would have checked reviews on here and also yelp before purchasing cause this seems to be what they do to many customers and many people also noted owner hung up on them. Do yourself a favor and shop at a reputable business to save yourself a headache. Not only are they scamming customers they are also scamming the manufacturer. Not sure how these people sleep at night after screwing people over Don't even give this place 1 star but wouldn't let me bypass
-
February 2024 by Amy P.
If you want a great section at fair prices, with some flexibility in custom design availability- they will have it. Good quality and fair prices. Plus the employees and owner know furniture very well. They can answer all questions and find what you are looking for. We were happy to select a fabric of our choice to pair with the recliners we were shown to have them manufactured for us. Overall an okay experience. A big negative for me however, was the wait time being longer then promised, paired with the fact I had to call to find this out and to get updates. We paid in full and follow up to update us would have been appreciated as delays are understandable, but communication helps in that case. Also a a bit let down by the full couch foot rest in the recliner lacking padding, or the padding moves when you rest your feet. Cant say for sure what it is, but it's not great to feel hard bars under the ankle and I worry about it getting worse. The matching chair and loveseat don't have that issue and are very comfortable- so not sure what happened there. Last, I thought the reclining chair was rocker and swivel, but alas, 'tis not... but that is my mistake for not confirming this. Ooof. I would still recommend them over other stores and say try them first before anywhere else. Overall the best bet in the area for furniture, far superior to some of the other options.
-
January 2024 by Alex M.
Last week I purchased a loveseat, a sofa, and a mattress from this establishment. The Service was excellent, friendly, knowledgeable staff. They have plenty of inventory for display, and the prices were much lower than i saw at other furniture stores. I was able to schedule the delivery in just a few days and they even offered to pick up and dispose of my old furniture. Could not be happier with the experience and i love my new furniture.
-
January 2024 by Bianca Acosta
Purchased a couch/loveseat set. Customer service was great, and we had a pleasant experience in the store.However, we were told the loveseat had to be ordered and would take 2 weeks for the set to be delivered. This was in the beginning of November, so we assumed it may take 3-4 weeks due to the holidays. We received the couch in 4 weeks, but the loveseat had not arrived at that time.It has now been TEN weeks and we still haven’t received the loveseat we purchased and are currently making payments for and we have yet to be given an explanation for the extreme delay.
-
January 2024 by Jean M.
Best selection, best service! If not in store, will order for you. Catalog selection is amazing. Great prices!!
-
December 2023 by Kellie Mahoney
We have bought many things from this location but the best thing happened today. I ordered a bed online from Wayfair for a Xmas gift for my daughter. never should have trusted Wayfair. The day the bed was supposed to be delivered they said it was back ordered for a month. I called family furniture and they found me a bed with a great price and got it for me the next day. They all worked together to help me. That means the world to me. They saved Christmas. They are good people. Take your business there. I'll never go anywhere else.
-
December 2023 by Tony Stochmal
My son told me about this place. Had gone to Store S and was making a selection on a 6 piece sectional. MFF got me the same thing from a different manufacturer and saved me $900. Delivery is also cheaper at $75 for all 6 pieces and that also includes setup. Was very impressed with salesman John who was very informative and listened to what I actually wanted.
-
November 2023 by Maggie Moore
What a great experience and a great team! My husband and I visited My Family Furniture on the recommendation of a neighbor to just take a look at the inventory and pricing and we were blown away with not only 1 show room but 2 additional show rooms of inventory, along with the clearance section. We walked away purchasing a reclining couch and chair and had it delivered within 2 days! John did an amazing job working with us and only showing us items within our price range and never trying to upsell us. This is definitely our new go to for furniture!
-
November 2023 by Philip Gersdorf
Always can find furniture at a good value! Have purchased here several times over the past few years. They now have more space with even more furniture at great deals! Scheduled delivery the same week. Guys even took a heavy hide-a-bed couch out of the basement for a couple extra bucks. Glad we found Family Furniture! Ken and Nancy have always been helpful and know the business well. Job well done.
-
November 2023 by Randy Dusek
We have purchased over 30 pieces of furniture from Ken and his team at Family Furniture. His prices are better than any big box store even when they have their best sales. We recommend them to everyone looking for furniture and mattresses. Their services are excellent! Save yourself some time and money go to Family Furniture!!!
-
November 2023 by Michelle Robinson
Ken and his staff go above and beyond expectations with service. They kept me informed on the arrival of my custom chairs and bedroom furniture. Bought a house full of furniture (three levels) and the delivery guys were very careful and pleasant to deal with. A great experience. Thanks so much.
-
October 2023 by Claudia Martinez
We have had 2 excellent experiences with My Family Furniture & Bedding. Everyone there is very friendly and professional. We will definitely continue to go there and recommending them to family and friends.
-
October 2023 by Paula
My Family Furniture & Bedding is simply exceptional! We recently purchased a California King mattress from their store, and the entire experience has been outstanding.From the moment we walked in, we were greeted with a warm and knowledgeable sales team. They took the time to understand our preferences and needs, making sure we found the perfect mattress for our comfort and budget.The delivery process was smooth and efficient. The team was punctual, respectful, and handled the mattress with care. They even set it up for us, ensuring we were completely satisfied.We've been sleeping on our new mattress for a few weeks now, and the quality is fantastic. It has made a significant difference in our sleep quality and overall well-being. It's clear that My Family Furniture & Bedding offers top-notch products.What sets this store apart is their exceptional customer service. They genuinely care about their customers, and it's evident in every interaction we've had. They stand behind their products and are ready to assist with any questions or concerns.If you're in the market for furniture and bedding, I highly recommend My Family Furniture & Bedding. They provide a fantastic selection, expert guidance, and unmatched customer service. We couldn't be happier with our purchase and the entire experience.Thank you, My Family Furniture & Bedding, for helping us find our dream mattress and for your exceptional service!
-
October 2023 by Cory Binstock
Super friendly and professional staff were helpful in our purchases of a King, Queen, and 2 Twin mattresses. The prices were very reasonable and the selection was excellent in different price points. The best part, they were able to deliver, set-up, and take away our old mattresses - for free a few days later! We had out of town guests arriving that weekend, and they said they all slept great. They said the beds felt like new! Little did they know!! Thanks again for a great delivery team too. We will definitely be back to purchase other furniture/bedding in the future.
-
October 2023 by Jodi Minsky
I’m am so pleased with the chair and ottoman I purchased at My Family Furniture. The entire process was perfect. My salesperson was quite knowledgeable and found me exactly what I was looking for. The price was much less than other stores. The delivery men took my old chair out to my garage and brought in the new one. It is beautiful and very comfortable. I will shop there again!
