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January 2024 by Brenda Word
Great staff
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January 2024 by Bruce Atkinson
Wife and I stopped in for a pedicure.Tom and Kim were great, will definitely come back.
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January 2024 by Mama_K
I went to NailPro recently as a first timer. I had really high hopes because of the great reviews this place has. I wanted a full set of acrylic nails. They were able to get me scheduled for a same day appointment, which I appreciated. When I arrived, I picked my color and waited. When it was my turn, I said that I wanted regular polish with square shaped nails. I was asked why I didn’t want gel and told that a different shape would be better, I declined and politely said no thank you. When the tips were glued, I could almost tell that they weren’t properly glued, and my suspicion was confirmed when the man doing my nails went to file later on and one popped off. He just re-applied glue to the top of the nail and not underneath. I remember thinking “Well this set isn’t going to last two weeks.” Then he finished, I washed my hands and a woman was ready to paint my nails. The polish was so sticky and old, it had a line from the end of the brush to the bottle when she pulled it out. I let my nails dry and then left. When I got to my car, I realized their was hardened acrylic and glue ALL OVER MY FINGERS OUTSIDE OF THE NAIL. I had to go home and use a nail tool to get it off my skin. Within 3 days, my nails started lifting and chipping. Now, here we are a week later, and I have 3 nails that have popped off and have an appointment elsewhere to get a new set. The nails that are left are all loose. I’m not sure if the glue was old or what, I’ve never seen anything like this and I’ve been getting my nails done for over 15 years. Mind you, I believe I was charged $45 for this set. I understand other people may have had wonderful experiences here, I just wanted to share mine.
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October 2023 by Anita Willms
First time here, met Tom and he was very bubbly. I have always gotten gel polish but this time he convinced me to try powder. Absolutely love my nails!! I would recommend Tom to anyone! Powder is my new go to! Thanks Tom!!
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August 2023 by Mari Eckerle
I was there once and had the greatest experience! Friendly couple and great atmosphere but most of all, their work is amazing:) I can't wait for my tomorrow appointment!
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July 2023 by Julia Wasik
Thank you, Tom! Tom put in some extra time at the end of a long work day to add some sparkle ✨ to my nails and I really appreciated it!Services: Nail designs
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July 2023 by Kathy S
Don’t get me wrong the first few times I came here they were awesome and super nice. This time they were apparently in a hurry because my appointment was done in about 45 mins when it usually takes longer than that. I had to ask multiple times for things to get fixed . Now I have an ugly color that they recommended and terrible quality nails. Even after asking for fixes I left crying .Service: Dip powder
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April 2023 by Cari Cox
I have been looking for a place to get my nails done and I'm so happy I found Nail Pro Salon! I got the Spa Pedi and husband and wife owners went above and beyond for my bf and me! They did not rush, they took their time, so friendly and great quality products! They offered us drinks and made sure we were comfortable at all times! I will definitely be back for all my nail services! Highly recommend!!Service: Pedicure
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December 2022 by Maribeth Johnson
I’ve been going to Nail Pro since they opened, but Kim finally talked me into getting a dip instead of acrylic…I’m so happy she did! She’s a wonderful person & is great at what she does!Service: Dip powder
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November 2022 by Mistress Simone W.
I had gone to Nail Pro in the past with good results. Even left them a decent review via Google {which I will be amending} Today was extremely unpleasant and I will not be returning. Tom normally does my nails but due to my profile on Google, he had developed a negative attitude towards servicing me. I thought it was just my imagination however today proved I was right. I had a nail that was lifting which was painful. I informed him of it then in few moments later asked if we were going to take it off. He flipped out on me, informing me that he had done my nails before and knew what he was doing, if I didn't like it Kim could do my nails. I was taken aback by his rudeness, especially as there were other customers in the shop. I said that was fine, but he continued for 3 more minutes to berate me to which I repeated that was fine, I was just asking as it was painful. Finally I shut up so he would stop. Mid way through the fill, he asked if I wanted them cut down - I said yes- needless to say they did not get cut down and I wasn't going to remind him. I was never shown colors , when asked what color I said dark red, Kim picked some color and handed it to him. I had scheduled a pedicure as well but that was obviously not going to happen. He completed my manicure and I left, never to return. I understand a business's right to refuse service or if one person is uncomfortable doing my nails, he can say so and send me to another tech. But as a paying customer, rudeness from staff especially the owner is not something I am paying for. Apparently my money isn't good enough. So I will find another shop that isn't so small minded where the owner doesn't have issues with people who are different. I guess the other reviewers who noted this issue were right. Sad...
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October 2022 by Jessica Gardien
The BEST nail place around!! Tom and Kim are amazing!! They make you feel at home. Very welcoming! My nails always look fantastic! They take their time and make sure it you are happy! I will never go anywhere else! Thank you Tom, Kim and staff!! Keep up the amazing job!!Services: Gel manicures
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September 2022 by Wendy T.
I have been going here for over a year and I just love this place and this family! They are always consistent and meticulous about your nails. I get dip and pedicures regularly, have to move soon and don't know how I can ever find a place like them. Plus they have so many colors to pick from!
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September 2022 by Nia Salinas
Best nail salon in Lake County, IMO.The couple (Tom and Kim) owns the salon, and they are the sweetest ! I always feel at home when I come in, which I think makes the experience more personable and relaxing. Anything you want done - they will make it work for you. The techs are always willing to hear your opinion and to make sure that you get the results you are looking for!Services: Dip powder
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September 2022 by Michelle DePerte
I love this place. Tom and Kim are wonderful people and they care about their clients. It’s a family business and I’m happy to support them! I have been coming here for over a year and have never been disappointed with any service. I get the dip nails and pedicure with paraffin wax and hot stones. It’s definitely worth every penny, every time. Oh, and the massage chairs are amazing.Services: Dip powder
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August 2022 by Rebecca W.
Very rude staff. They are so quick to judge and they seem to be racist. I don't recommend this place at all when I walked in it was a mess. They were complaining to me about do my nails the whole time.
