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January 2024 by IRENE’S GMAIL
10 STARSBEST CUSTOMER SERVICE EVER! Love this location and the people who work in here! Raj and Andy are my favorite! They are just beyond helpful and patience with my returns to Amazon. They are wonderful to talk to and willing to help you with whatever your needs are. They are personable and a great asset to the company. Their customer service is one of the best experiences we’ve had in many years!!! We highly recommend this location.Great hire manager. They deserve a raise.
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December 2023 by Brittney Knox
My favorite UPS store. I have been a customer of this store for 3 years. The whole team is great. Tasha always helps me out and provides great customer service. I have done many print jobs, Amazon returns, and other shipments through this store. Customer service is top tier here.
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December 2023 by Linda S.
If I could give negative stars I would. They appear racist. The employee completely ignored me as I stood at the counter. Another person came in he helped that person immediately. I will never go in there again. And I will tell everyone I know about their disgusting behavior.
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December 2023 by Raj Padmani
I shop online a lot and when I need to pickup a package at a UPS store or send a package for return, I always like to go to this location. The staff is incredibly friendly and service is always fast and very convenient pack and ship. There are also other services provided at this location such as a wide format blueprints, although I haven’t used this service as of yet.
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December 2023 by Natalia Nevg
DO NOT PAY for a second delivery at any UPS store. The company does not officially guarantee it, and you will not receive a refund. However, I am preparing a case for court. UPS must fulfill its obligations and provide the service, or refund the money.
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December 2023 by Kayla Ridner
I ship from this location multiple times a month. The professionalism and willingness of the staff is top tier! They are the reason I continue to ship through UPS!
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December 2023 by Kristin Lewis
These people are the bestSo helpful and understanding!I won’t go to any other UPS but them!Amazing customer service!!!
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December 2023 by James Huffman
Everyone at Grayslake location rocks! They always are super nice and go above and beyond to help me out. This is the location to go to for any and all shipping needs!!!
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October 2023 by Ivan S
Charged me to ship back Amazon products when they should have not charged me during their return period. Paid over $220 for defective items. This location was non empathize nor sympathetic at all felt like a number more than a customer.
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October 2023 by Afia A
Probably one of the best places to get something printed and printed fast. The sales associates are kind and compassionate, and the prints they make are spectacular. They have been serving the community for a long time, and it isn't without reason.
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October 2023 by Hoofer
This location charged us to tape the box which I’ve never experienced at other locations. Go to FedEx!
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October 2023 by mike zelko
Absolutely clueless on packaging & pricing out my shipment. Went to fedex office
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June 2023 by Ewa Chavarria
I went to this UPS location to ship an envelope at 534pm on MONDAY avising the female clerk it MUST be delivered no later than Wednesday night because my family flies on THURSDAY. I was told that it would be picked up today, and it WILL arrive by Wednesday night if i did 2 day. I just spoke with a UPS rep, and she advised that pickup time at the store is at 430 p.m., and anything AFTER is shipped the next day. Needless to say, we are screwed and most likely out $3600. THIS UPS facility should listen to what is being said/asked and advise people properly. I am not a frequent UPS shipper and depend on the clerk to assist me. Next time, I'll ship overnight via USPS.
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May 2023 by Anthony Buckson
I have been going to this store for many years and lately the service has changed.This places $30 to pack a medium box, and will refuse to refund you even if they didn't actually pack it.If you go around 5pm expect package couriers to use the parking lot as their loading dock. This cause unsafe driving and parking in a private lot.Go to UPS in Vernon Hills, it's only a 15 min drive. You will end up saving time by not waiting in line, and receive better service.
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March 2023 by Temur Akbarov
Went in to make a shipment in the morning and the staff was extremely helpful and kind. The lady there made the process very easy and was very patient and understanding with me. She did everything with a smile. Amazing service!
