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January 2024 by Cherie Guay
Shipped very quickly and protected by padding and good box. It was appreciated.
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December 2023 by Teodore Velasco
Horrible experience. My brother bought testing kits from this company. When received there was expired products. When we called the company they said we had to pay for shipping to return the expired products. Save your money and a headache and buy from a reputable company like bulk reef supply or Amazon.
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December 2023 by Geoffrey Henrichs
Beautiful fish tank and fast shipping too!
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December 2023 by Teodore V.
Horrible experience. My brother bought testing kits from this company. When received there was expired products. When we called the company they said we had to pay for shipping to return the expired products. Save your money and a headache and buy from a reputable company like bulk reef supply or Amazon.
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December 2023 by Homeinvestor H.
Terrible company!! May have been a decent company in the past. Order a $100 salifert test kit. They sent one that was extremely old and about to expire and one of the bottles was busted. I called and explained to them. They said I would have to pay for return shipping. So I boxed them back up went down to the post office. It was going to cost another $27 dollars to send them back plus wait another 2 weeks for a refund according to the gentleman I spoke with. So it was not worth paying the extra money to have them shipped and jump through all of the hoops hoping to get my money back so I just tossed the kits in the trash. Save your money and buy from BRS or Amazon. I can only imagine if I spent $500 and needed customer service or a return. You would be totally screwed. Don't say you haven't been warned.
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December 2023 by Chad K.
I have tried to order twice from this company. They have wasted my time taking an order and then they call me later and will only ship to my billing address. I have two homes. Sometimes I need to ship to one or the other. This company is behind the times and I won't be wasting any more time on them.
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November 2023 by Dean E.
I ordered a light fixture during black Friday. My ship to address was added and the price of the fixture totaled and I hit the "order" button. A few hours later I receive an email stating that my shipping quote is $151.43. First I did not ask for a quote as the shipping price on the website said $9.99. Since this was a black Friday option, I expected this order to be processed. Unfortunately, their poorly functioning ecommerce site can't properly calculate the proper shipping cost when checking out. I do not recommend ordering from this company as it cannot be trusted and it's almost a "bait and switch" practice with their shipping calculation.
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November 2023 by John Vassallo
Bought a Milwaukee regulator from them one year ago. It failed about a year in (which is certainly not their fault) but am still waiting on a call back re: if there is anything they could offer to mitigate. I’d agree that the customer service has fallen off.
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October 2023 by Edward l
Customer service has declined, return policy is horrible and the price match is a joke. These guys use to be a good company, but something has changed or they have new management. It’s better to buy from BRS where you have a peace of mind if something goes wrong or need them to price match.
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September 2023 by D Oster
Ordered online. Had a great experience with Aquacave! Will order from them again.
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August 2023 by gene cross
Very good service. Delivered on time and undamaged.
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July 2023 by Jammie Smith
Thank you so much. This is exactly what I was looking for. Not some big cement block. But a nice simple hammock for my clam.
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July 2023 by dave carey
I ordered from them on the 30th. It’s now the 7th and I have not seen a shipping notification. I’ve messaged through email and called twice with no response. I really hate to leave a bad review but these guys don’t communicateUpdate: just like they have not replied to this review they still haven’t replied to me nor have I received my product or shipment notification. BBB is my next step July 10 2023
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July 2023 by christopher irizarry
Ordered a nano life rock tree kit. When the kit came it was missing the reef rod. Aqua cave had carib sea send me one which came in a day. Excellent customer service
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June 2023 by fred saenz
Beware …I ordered a specific pump online and was send wrong one and they were good about responding back quick but they made me pay for shipping it back at my cost of $55 …so much for trying to do the right thing
