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February 2024 by Devo Smith
Avis in Gurnee has great service and the attendant was fantastic ?. Very Happy with service.
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February 2024 by Cesar Rostro
The lady at the front desk was nice and helpful. Thanks.
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January 2024 by Sherman Martin
Great experience
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January 2024 by christopher Martin
The team at this location was super nice and attentive to my rental car needs. Might be botching his name Ashey (male) was very nice and informative on the rates and deals. Make sure there was clear under Of the contract. Even helped save some $$$ before the Holidays. Would recommend the location. The rental car was clean with little to no damage on the vehicle. Processing was seem less.
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December 2023 by Logan S K
I strongly advise against renting a vehicle from both the Gurnee, IL, and Libertyville, IL locations due to my highly frustrating and unprofessional experience.I made a reservation for a 7-seat mini-van through Costco a month ago for a Thanksgiving trip. The scheduled pickup time was Monday at 12 pm. However, upon arriving at the Gurnee, IL rental location, I encountered a very rude staff member who informed me that they had no available mini-vans. Instead, she suggested to go home and wait for a callback. After a 45-minute wait at home, I got a call and was told they only had a 7-seat SUV. I requested to see the vehicle to ensure it accommodated my family of 4 adults, 3 kids, and luggage.Upon reaching the rental location, I was informed that I needed to perform an oil change before picking up the SUV. This was unprofessional and added to our frustration, causing a two-hour delay in our trip. Eventually, I was told there was a car available at the Libertyville, IL location, and my reservation would be transferred.At the Libertyville, IL location, the owner, Ash, stated that only a 7-seat SUV was available, not a mini-van. The SUV lacked sufficient space for 7 people and had no room for luggage. We were on the verge of canceling both the trip and reservation. After waiting an additional 30 minutes, Ash mentioned he had a mini-van reserved for another customer but arranged for us to use it.I have several questions for Budget/Avis:- Why were we not informed if the rental location couldn't provide the reserved car?- Why were customers, including myself, required to perform an oil change?- Why were we charged a one-way fee when we initially agreed to drop off in Libertyville, but the receipt indicated otherwise?- Why were we sent back and forth when the Libertyville location had the car available, wasting 4 hours of our travel time? We were supposed to reach TN by 9 pm but arrived at 2:30 am the next day.Never rely on these locations for your travels; it might result in disappointment, delay, more $$$ and frustration.
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December 2023 by Eileen Van Pelt
Friendly and professional. I had to keep extending my rental due to my car not being out of the shop and all I had to do was call and it was taken care of
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November 2023 by dcbugga
I never write reviews, this location and the Libertyville location are terrible. For one they do not honor my company benefits coupon and they always say they don't have any vehicle expected the luxury ones. Go to the location in Highland Park way better service and they don't make you jump though hoops to get a good deal.
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November 2023 by Channe Graham
Sidra was great! Even though I didn’t get the SUV that I reserved. Her professionalism was outstanding.
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November 2023 by bass fan
I travel extensively all over the US and use Avis exclusively. When I have to travel within just a few hours of home, I rent all of my vehicles from Avis Gurnee, which is usually about twice a month. Ash and the crew here are awesome! I book using the app, so they know I'm coming and they always have a vehicle ready and get me checked out and on my way quickly. I really appreciate the customer service here, thank you!
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November 2023 by Carlos Mendoza
My experience with Sidra was excellent she is very professional and helpful ,I really happy with her service
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November 2023 by Marilee Lucassen
Rented from Avis/budget gurnee and had excellent service from sidra. She was so helpful and explained everything. Would definately rent from them again.
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October 2023 by Schereka Gayden
Sidearm was awesome! Great customer service
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October 2023 by Vanessa Santiago
Absolutely amazing staff!! Very helpful!! We got the car we wanted the 2023 Chrysler 300s it was a beautiful car they have great options at affordable rates!! I will be returning from here on out
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October 2023 by Michael Meyers
This is a wonderful location! Ritu and Ash are EXCELLENT to work with. Rent from them and you won’t be disappointed.
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October 2023 by Dani Torres
Extremely pleasant and helpful manager/owner. Definitely would rent from them again!
