Claire's is a popular ear piercing and fashion accessories store that specializes in jewelry, hair accessories, and a variety of fun items featuring beloved brands like Hello Kitty and Stitch. The Gurnee Mills location is noted for its excellent selection of products, including earrings, friendship bracelets, hair claws, and beauty items. Customers appreciate the helpful staff, particularly a manager who provided valuable information about ear care after piercings. Visitors have reported mixed feelings about the store's atmosphere, with some expressing discomfort but noting that employees have been friendly and informative. While there are occasional concerns about the layout and the durability of some jewelry, the overall shopping experience is often enhanced by the staff's kindness and dedication. The store attracts a diverse clientele, and while some customers have been difficult, the employees are praised for their patience and professionalism, especially during ear piercings. Despite a few minor complaints, many shoppers leave satisfied with their purchases and enjoy browsing the cute and trendy items.
Assistant manager was helpful with educating me on inserting my nose ring for the first time since I got it pierced a year ago. They provided education with a silocone nose and helped me pick out an l-shaped stud that was easier to insert.
Website is wrong. Go in at Kohl's.
June 2025
The Gurnee Mills location has an excellent selection. More importantly, 1 of the managers, Audrey was helpful. She explained all the questions I had about my pierced ears (not from any Claire’s) were starting to close up.
June 2025
Never really enjoyed going to this store, awkward as a guy. The assistant manager was really nice and told me about all the perks for the membership which I was unaware of. She honestly made the whole experience of taking my daughter shopping a much more pleasant experience!
