Claire's is a popular ear piercing and fashion accessories store that specializes in jewelry, hair accessories, and a variety of fun items featuring beloved brands like Hello Kitty and Stitch. The Gurnee Mills location is noted for its excellent selection of products, including earrings, friendship bracelets, hair claws, and beauty items. Customers appreciate the helpful staff, particularly a manager who provided valuable information about ear care after piercings. Visitors have reported mixed feelings about the store's atmosphere, with some expressing discomfort but noting that employees have been friendly and informative. While there are occasional concerns about the layout and the durability of some jewelry, the overall shopping experience is often enhanced by the staff's kindness and dedication. The store attracts a diverse clientele, and while some customers have been difficult, the employees are praised for their patience and professionalism, especially during ear piercings. Despite a few minor complaints, many shoppers leave satisfied with their purchases and enjoy browsing the cute and trendy items.
Xeane was very helpful and kind! She helped me find earrings that I had saw on the website. And she also answered all my questions about the ear piercing. Such a sweet person! This is by far the best experience I’ve had at Claire’s! Thank you!
April 2026
Got daughters ears pierced today. Amazing service. Malorie is so great!
July 2025
Assistant manager was helpful with educating me on inserting my nose ring for the first time since I got it pierced a year ago. They provided education with a silocone nose and helped me pick out an l-shaped stud that was easier to insert.
