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June 2023 by Antonio D'Amado.
Very bad attention. Remove staff.
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March 2023 by Jeff
Terrible bank!!!!! I'm actually not sure it's a bank as they would not break a $100. This after they made me wait several minutes as the rude clerk was counting a bunch of money. What a joke. I will NEVER be a customer.
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March 2023 by Rick Ginsberg
Went there to meet with a banker, and as usual nobody available. Sent two emails in regards to this issue over 2 months and no reply.
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February 2023 by Eric Lobato
Jennifer really made my day a fifth third better. Appreciate your kindness , customer service is the main reason I visit this branch.
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November 2022 by Washington Manor-Waukegan
I went to Fifth Third bank in Gurnee on Grand and Milwaukee to get something notarized there was 5 customers in line - there was 2 tellers behind the counter, 2 gentleman bankers in an office, 1 lady in an office and NO ONE at any of the desks in the lobby - the 2 tellers were taking care of the lobby as well as the drive thru - when the 2 bankers in the office saw me they shut the door. I asked the teller if they had a notary - she said have a seat and wait. One of the teller went and got one of the banker out of the office, I'm thinking great they will help get the line down and take care of the customer here waiting - but NOPE - they both huddle over a computer for quite some time. When I went over to the other teller to ask if they have any idea how long it would take - she said "do you have an account here? didn't she tell you to have a seat and wait" I said I was just wondering how long this is going to take - they said don't know. I am thinking are there any more people working that can help. The banker, teller still huddling over the computer, other banker in the office, and the lady in the other office just is new just started working there this week. I have never seen such a poorly run Fifth Third bank before. Other Fifth Third banks are GREAT Libertyville, Mundelein, Waukegan, Fort Myers, Cape Coral, I've been to a many Fifth third bank for services never had such poor customer service. Very disappointing; this is my first at this bank. Very disappointing. Standing waiting customer is certainly not a priority at this bank!! When I said I could not wait since they could not give me a time frame - they smiled and said goodbye. This was middle of the day at 3:30 PM on a Thursday. For me to take my time and write this out show how bad the service was there and hope to save people frustration - for the lack of personnel to run this site maybe they should consider shutting down this site.
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May 2022 by Elizabeth Enlow
I contracted Covid on 10/4/21 it left me with severe side effects. I was able to talk by end of December and I called the bank’s financial hardship department for help in paying since I had lost my job and couldn’t work for months. They told me that if I could pay $209 by the 18th of January it would help my credit. The person I spoke to put the payment thru on the 31st and the next day my $9 in my checking had turned into negative -$199. I have no money and I don’t start my job again until the 10th. You decide what this banks worth is. The worst part was the person who answered my call in regard to this said “and what would you like ME to do ?” He told me to call them back again and it’s been 4 days. The next person told me to remain professional and all I said was I hadn’t and wouldn’t eat tonight. Apparently that was offensive to this person too.A financial hardship program helped me get back on track with the bank. FYI to all. .
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January 2022 by Eliza
I contracted Covid on 10/4/21 it left me with severe side effects. I was able to talk by end of December and I called the bank’s financial hardship department for help in paying since I had lost my job and couldn’t work for months. They told me that if I could pay $209 by the 18th of January it would help my credit. The person I spoke to put the payment thru on the 31st and the next day my $9 in my checking had turned into negative -$199. I have no money and I don’t start my job again until the 10th. You decide what this banks worth is. The worst part was the person who answered my call in regard to this said “and what would you like ME to do ?” He told me to call them back again and it’s been 4 days. The next person told me to remain professional and all I said was I hadn’t and wouldn’t eat tonight. Apparently that was offensive to this person too.
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September 2021 by Haruna Spaki
This confidence and trust has been what I have craved for in an expert trader for years now and I am so happy to finally get all this from you Mrs. Murphy sherry for you have proven all what I have heard about you is the true, by investing $500 with Mrs. Murphy sherry I made $6050, it not the profit alone I am glad about but the instant withdrawal into my bank account, I am forever grateful and will tell the world about you, get in touch with Mia on
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April 2018 by Shirley Z.
We had good service until the branch manager in Gurnee moved away. Then sharks at the corporate office swooped in and demanded I pay a steep service charge for my business accounts. You have that right. I was supposed to pay them for having accounts in their bank and letting them use that money for their own gain. Instead, I moved all of them to another bank. My clients and I have been much happier.
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December 2017 by Lori Mason - Janis
A process of splitting accounts has taken 2 weeks longer than the 2 promised days, document was signed by both parties and legal paperwork provided. The legal department couldn't read a signed court document... so they didn't request a new copy unti I called to see why the accounts weren't done yet. NOW they need another 5 days to review that... WTF!! No money WAS leaving Fifth Third, accounts were established accounts just a money transfer leave it to Fifth Third to f*** that up... Unhappy customer and I've been banking at that bank since 1996, before it was actually called Fifth Third but this is it for me!!
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December 2015 by Susan M.
I rarely need to walk into a bank anymore, well with everything being on-line and all, it just isn't that popular. I guess that means tellers don't see very many customer either, which brings me here to write a review, or should I say a complaint. No one was in line, so Jennifer (Jenny) called me right up. I just needed a money order, but apparently you can't buy it with cash, you need to deposit your cash, then take a money order out from your account, so Jenny tried to explain this to me in the shortest and least informative way. I'm just being normal, but I feel like I'm being talked down too, she had this tone. A little sincerity here would have gone a long way. Hope her day gets better quick so someone else doesn't get the bad attitude too.
